Save up to 50% on 3-Day Sale deals.Ends 12/14.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $3,799.99
The comparable value price is $4,409.99

Customer reviews

Rating 3.9 out of 5 stars with 1266 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.3 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Design

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers highly value the spacious interior, attractive design, and appealing aesthetics of the 23.8 Cu. Ft. French Door Counter-Depth Refrigerator. Many appreciate the convenient size and the well-designed drawers and lighting. However, a significant number of customers reported issues with the ice maker and cooling system, along with concerns about the refrigerator's noise level and overall reliability. Some also felt the price was too high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 1,266 reviews
  • Pros mentioned:
    Capacity, Design

    Rated 5 out of 5 stars

    Best fridge I've owned

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only is this fridge gorgeous it's incredibly functional. The design is well thought out, and there is so much room inside. Everything feels high quality as well. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Super Fridge

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good refrigerator. Awesome features and user friendly. The inside, with the wood accent, is modern and very pleasing to the eye. We love this refrigerator. HIGHLY recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Super

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. High quality. Very good fit for any home

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 3 out of 5 stars

    Be careful!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is good so far, but not even a month running and water and ice dispenser are not working. This is unacceptable for a HIGH price product. I will get in contact to warranty support.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 1 out of 5 stars

    Sell junk, and stall them until warranty expires

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worst purchase we have ever made. The ice maker ices up. We reported it immediately and they sent a tech who blamed it on our RO unit. (What's the point of having one if you cannot connect your refrigerator to it) Funny - the RO and Fridge are BOTH made by Whirlpool. Neither one says they cannot work together. Tech spends hours (figuratively) talking to the factory rep. Says we need a new controller. Orders it. Comes back and puts it in. Doesn't work. He comes back. More time on the phone to the factory. Oh wait it's the OTHER controller. No joy. Comes back and this time says they'll replace the whole door. He orders it. Eventually a huge box comes to our house. We call and get it installer. You know the result. I'm telling the spouse we need to have Best Buy haul it away and bring us the current model where they fixed the problems. She calls and they send the tech one more time. Oh yeah - it's two years my now. He comes and says it's the RO unit. FINE. I order an RO booster pump and put it in the next day. I'm glad to do it if it fixes the problem. IT DOES NOT. Soooo, I go to Best Buy and they say. We're sorry. It's out of warranty. Well played Kitchenaid and Best Buy. The classic "stall" maneuver.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us, KevinT. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please reach out to us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    This fridge is beautiful

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have no complaints after about a month of ownership. It is quiet - silent actually except for the 15 seconds it fills the ice trays or the 5 second when it dumps the the fresh ice in the bin, is well designed for maximum efficiency, and it looks so pretty. The ice is super cute too, which isn’t something I have ever thought about saying before. The crisper drawers as deep and hold lots of fresh produce and the soft close drawers are a plus if you have hungry teens in your home. The auto fill water is also very convenient, and allows me to multi task rather than wait for my enormous hydro flask to fill up. Great fridge and I am glad I chose this one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Felt a little abandoned

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason I'm giving the KitchenAid 4 stars, is because of the shaky start we had. My wife loves this refrigerator and scores very high with me.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Lighting

    Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is amazing. It has an excellent design, the food stays fresh, and the lighting makes our food look like it's on a showroom!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with the Product. Max size, I could have gotten for standard counter depth. Looks great.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Very spacious for cabinet depth refrigerator

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very beautiful on the outside as well as the inside. It is the same size as my old LG but because of the well thought-out design, it actually holds more things. It's also much quieter than our old frig and we love the tiny ice-cubes that it makes! The only negative so far is due to the installation team that came out to deliver it. They said they couldn't install the shelves due to Covid reasons so we had to unpackage everything and figure out where all of the shelves went on our own. But that is a negative for the Best Buy installation team, not Kitchen-Aid.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Storage of tall items is challenging.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fridge. It looks great in the kitchen. The only problem, and it is a major problem, is shelf height. There is no room for tall items on the main shelves unless you push back the cutout in the middle shelf. I did not notice this looking at an empty fridge in the store. I cannot seem to get enough shelf height on any shelf to store say, a gallon of milk, or a 2 liter bottle, or even a tall neck beer bottle. (unless, of course, you slide back the cutout in the center shelf which then eliminates most of the storage on that shelf. Other than that major flaw, I love the fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Just get it.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its the sexiest refrigerator ive ever encountered. Its truly a luxury expirience. Everything has a place. Still discovering new things i love about it. The drawer by far with the soft close is my favorite. It stores my bottled water perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Excellent product but crappy service from best buy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted this for my new house they took an eternity to deliver, not because it was out of stock, but because my delivery appointment got cancelled 8 times in 1 month.. overall great product. Makes small nugget ice, cools fast looks great too

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Beautiful full featured fridge!! Lots of features.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did major Kitchen remodel and used Kitchenaid appliances. This refrigerator has all features we were looking for plus was counter depth. Looks great! Very satisfied so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Spacious fridge

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pleasantly surprised with the space that this fridge has. There's so much door space and there's a slot where everything goes. I am so happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Most elegant appliance

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The visual detail and space planning of this refrigerator is the best I have ever seen. Seems more like an elegant bar upon opening. So far it operates without any problems

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Refrigerator Love Affair

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator. Its very attractive and a perfect size for us. I would buy it again.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Great Fridge - left door could be better designed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had it for a little over a month so far so good.. does make weird noises once in a while (but so did our GE before this one)... the left door closes with a bit of a slam need to be careful while closing it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its not Energy Saving

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its beautiful fridge, inside and out. I was so caught up with that, that I didn't pay attention that it wasn't energy saving. The fridge takes getting use to because its so different but so far it works ok. The freezer is ok too. im not a fan of drawer freezer but not many choices these days.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    GREAT NEW FRIDGE

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Attractive, well designed, some nice little extra features. Delivery, installation and removal of old refrigerator went smoothly. My wife loves this new fridge!

    I would recommend this to a friend