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Customer Ratings & Reviews

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Your price for this item is $3,799.99
The comparable value price is $4,409.99

Customer reviews

Rating 3.9 out of 5 stars with 1266 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.3 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Design

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers highly value the spacious interior, attractive design, and appealing aesthetics of the 23.8 Cu. Ft. French Door Counter-Depth Refrigerator. Many appreciate the convenient size and the well-designed drawers and lighting. However, a significant number of customers reported issues with the ice maker and cooling system, along with concerns about the refrigerator's noise level and overall reliability. Some also felt the price was too high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 1,266 reviews
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Kitchen aid fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator but my ice machine broke down within a week

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the style of this refrigerator. The only draw back is the ice maker is kind of small so you need to empty it and save the ice if you are having a party

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A+ great deal on a an open box item.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A+ great deal on a an open box item. Saved over 40% on a high-dollar item

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Pretty but not that practical

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking inside with the wood trim but not practical for tall items. Shelves don’t adjust enough.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Interior Designer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is beautiful and meet our expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Best ice ever!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this fridge. Love the wooden accents on the inside. And everyone that visits our home loves the small ice cubes from the ice maker.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE THIS FRIDGE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the amount of space and the look of the fridge!

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Beautiful!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love this fridge! Gets a little noisy here and there but doesn’t last for long.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product works as it should. Lets see if it lasts

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Awesome Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Refrigerator! Needed one badly since ours has been broken for a few months and we pulled the trigger on this one. I gave up showcase doors for the temperature control drawer. I especially love the wood grain inside and the settings on the door panel. The ice maker and water is perfect for us and given that San Francisco has amazing tap water it makes the filtered water taste even better than it already does.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Miss.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge has a a lot of storage on the inside! Along with a great finish and accents on the inside! Absolutely love it!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent fridge for a small family! The gray and wooden interior accents inside look great and we get tons of compliments. The fingerprint resistant coating works really well, we rarely have to wipe it down. The measured fill for the water is super convenient. The freezer doesn't have a whole lot of space, but is perfect for my house.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Inspect your product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first unit that was delivered had doors that were so uneven the delivery crew couldn't adjust them to look even marginally even. Two weeks later (a Best Buy absolute F-up story of its own!) the second unit was delivered. This second unit had doors that were kinda/sorta even but the handles on the two fridge doors were noticeably uneven! Recall, at the time of my writing this review, this refrigerator costs nearly $4000. This is NOT what one would expect from a 4k unit. By this time, I've been without a proper refrigerator for an entire month. I threw up my hands, thanked the delivery crew and signed off on the BOL. If you're buying one of these units, you REALLY need to do a thorough inspection on delivery. Best Buy looks to be buying the 2nds and factory rejects from KitchenAid. Overall, A comically bad experience with BB. I'll probably be again using Lowes and HD for appliance purchases.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Return customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd kitchenaid refrigerator. Our first lasted over 10 years flawlessly. It was sold with our last home. New home brings this new kitchenaid refrigerator. Very refined and large capacity while being counterdeep. I would definitely recommend this refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Great for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome - Fridge - Looks great, works great; Very elegant and sleek

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I can no longer trust this brand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 months after the most painful installation experience in my life (blame that on Best Buy), this refrigerator stopped working. While obviously still under warranty they sent a service company to our house who informed us we needed a new compressor. While no expert, a compressor is something that should not go out until 8, 10 or 12 years after purchase, certainly not 2 months. I am convinced that the product will continue to break down after repair but they will not replace it. So we are living out of a cooler for 5 days and as a result have lost all faith in the Kitchenaid brand.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator inside is really nice love the wood

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    LoveKitchenAid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our spacious KitchenAid Refrigerator is big. Love It!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my refrigerator!! I have gotten so many compliments.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Very nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good refrigerator. It looks as good as advertised. Just wish it had auto fill.

    I would recommend this to a friend