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Customer Ratings & Reviews

Your price for this item is $3,799.99
The comparable value price is $4,409.99

Customer reviews

Rating 3.9 out of 5 stars with 1266 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.3 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Design

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers highly value the spacious interior, attractive design, and appealing aesthetics of the 23.8 Cu. Ft. French Door Counter-Depth Refrigerator. Many appreciate the convenient size and the well-designed drawers and lighting. However, a significant number of customers reported issues with the ice maker and cooling system, along with concerns about the refrigerator's noise level and overall reliability. Some also felt the price was too high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 1,266 reviews
  • Rated 5 out of 5 stars

    Excellent Quality and Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought a new home and wanted higher end appliances to go with it. We went with this model and couldn't be happier. The temp is spot on and there is a ton of room in it! We can spend $300 on groceries and still not fill it up. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great experience on delivery and product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was a tough one but the delivery guys found a way to get this large refrigerator in the kitchen. Really impressed with the refrigerator.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Refrigerator

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never work delivery broken ,I’m not recommending that brand kichen aid

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please feel free to contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    KitchenAid 23.8 Cu. Ft French Door Refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent refrigerator. Quiet operation and nice adjustable shelving. Ice maker works very well. Not sure about the negative reviews I read; this is a really nice refrigerator. We are completely satisfied with the appearance and operation of this KitchenAid refrigerator. Best Buy delivery service was excellent.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s pretty!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it’s just pretty! I don’t have near the space as I used to, but I’m sure I’ll get used to it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps mt food super freash. I love the always on light it in

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    KitchenAid

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this purchase! Love the smaller ice cubes! Ice/water in door works MUCH better than 5 door/drawer model.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    KitchenAid refrigerator

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator. With Covid-19 it took awhile to come but manager was extremely helpful in taking care of us.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible Follow Through

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is terrible. No follow up or responsibility after product is purchased. Delivery attempted more than 3 times, every time we have had to follow up to correct and every time the delivery crew was incorrectly scheduled or canceled due to lack of staff needed to install our refrigerator. There is no ownership or consideration for time lost, and still without a refrigerator that was purchased a month ago and going on 2 weeks+ on multiple failed deliveries, Best Buy points finger at delivery vendor and delivery vendor points it right back to BestBuy, leaving consumer in the middle. We are done chasing BestBuy around to fulfill their responsibility. No accountability and a clear lack of execution and professionalism. We are no longer willing to deal with BestBuy and can only be grateful that our credit card is taking it from here as part of our dispute.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good looking refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator was selected based on very low profile depth. Refrigerator is very good looking with well though out features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    refrig

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just exactly what we where looking for at the time we came upon this style

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful and Functional Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was replacing an older JennAir. We went with a higher end Kitchenaid and truly am happy for choosing this refrigerator. Well worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Buy two, keep one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice design and the second unit is functioning as it should. The first one they delivered was a dud and would not cool.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 1 out of 5 stars

    Not again

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Defective ice machine for second time. Time to change brands.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us, VickiM. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please reach out to us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand

  • Rated 5 out of 5 stars

    Nice fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The counter depth sticks out a little more than we wanted but great fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kitchen aid fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best refrigerators in the market. We are so happy with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    KitchenAid Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator and styling of the interior!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Looks great do not purchase!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks great but do not buy this refrigerator. Within 6 months of purchase we had ice build-up on the fan which was causing a high pitch squeel. We had no issues for 3 months, now after 2 service calls we are again without a working refrigerator for another issue they can not diagnose. We can't believe we have had this many issues in less than 10 months since delivery.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Kitchen Aid top of the line refrigerator!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying this fridge greatly! Great nugget ice dispenser. No print exterior truely is! Great storage design.

    I would recommend this to a friend
  • Pros mentioned:
    Lighting

    Rated 5 out of 5 stars

    One nice looking fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking. As a new model, some kinks to work out. The water filter didn't align to fit and the interior of the fridge seam (above the freezer) looked a little messed up. Other than that. Love the ice maker's smaller cubes. Easy to sort and lighting are awesome.

    I would recommend this to a friend