Customer Ratings & Reviews
![In-Door-Ice® System adds interior room in the refrigerator
[Cubed Ice] [Crushed Ice] [Favorite Fill] [Measured Fill]](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/46aa883b-713f-4c31-be4d-0d2521142068.png)
- Model:
- KRFC704FPS
- SKU:
- 5508007
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 3.8 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers highly value the spacious interior, attractive design, and appealing aesthetics of the 23.8 Cu. Ft. French Door Counter-Depth Refrigerator. Many appreciate the convenient size and the well-designed drawers and lighting. However, a significant number of customers reported issues with the ice maker and cooling system, along with concerns about the refrigerator's noise level and overall reliability. Some also felt the price was too high.
This summary was generated by AI based on customer reviews.
Nice product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator but the packing tape was very hard to remove.
I would recommend this to a friendBad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pacific Sales sent us the wrong refrigerator and told us they wouldnot sendus the right one. the manager told us he willnot do anything further
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps.
Affordable commercial look
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This line provides a commercial look for an affordable price
I would recommend this to a friendLove the space and look of this refrigerator.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love our new Kitchenaid refrigerator. It runs quietly, has lots of space and is an amazing appliance. I love the ice machine located in the side door, but it is much smaller than I anticipated the ice machine to be.
I would recommend this to a friendDo not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have owned this refrigerator since Dec 8th 2021. Of course right after our one year mark it stops working. For such an expensive fridge, I would have never expected it last more than 53 weeks.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, MatthewK. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Didn't meet expectations
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Included installation but was just dumped in garage. I had to get help to get it in the house and install it. No compensation from Best Buy.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps.
Great Counter Depth Refridgerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love Kitchenaide! This counter depth refridgerator is so sleek and beautiful inside, love the metal shelving with wood! It's so roomy for counter depth! So happy and excited with this purchase!
I would recommend this to a friendgives your kitchen elegance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The interior lighting is my favorite part of this refrigerator! It's platinum! Not that stark white that we will become accustomed to. Your food even looks better in this refrigerator! LOL
I would recommend this to a friendSTOPPED COOLING!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is a complete waste of money!!!! Stopped working after only having it for 14months!!! It seems they only make their products to last for exactly 1 year and then you’re out of luck because they won’t do anything!!!! Terrible experience, terrible performance and I’ve been calling people left and right and no one will help!! All the 5 star reviews I’ve seen recently (especially on the KitchenAid website) are from people who either received the fridge at a discounted price or free! This fridge ISN’T worth the large price tag!!! It’s a piece of JUNK. Even with a protection plan bestbuy (which also costs extra money) isn’t holding up their end of the bargain!
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello KevinL, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Best French door in its class
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Of course I wanted Kitchen Aid as opposed to the popular China/Korean brands ! And I could not be happier. It not only functions superb but is appeal is a beauty. Only downside is water filter as it is a Chite getting it in correctly.
I would recommend this to a friendLove this fridge!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this fridge! I originally didn’t want to spend a lot on appliances but I’m so glad I did. I love the custom temperature drawer. Keeps our drinks extra cold.
I would recommend this to a friendHe installed an oven that is not working?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.He showed up 4 hours early and I was not there to see that everything was working. Why would he not have said oven is not working??
I would recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello Helen, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Great refrigerator!!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking refrigerator to say the least. My food stays fresh much longer than with any other refrigerator I’ve had. The ice/water customizations are the best!
I would recommend this to a friendSleek and classy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am so happy with this new KitchenAid refrigerator. It holds a lot of fresh food and has an ample freezer as well. The fit and finish on this model are stellar. Very happy.
I would recommend this to a friendHappy so far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only had the refrigerator 1 1/2 weeks. The 2 refrigerators we had in the previous failed in less than 3 years of operation. These were made by Samsung and LG.
I would recommend this to a friendGreat Fridge so far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit replaced a 16 year old Kenmore refrigerator. Beautiful fridge. Counter depth is great. I love the ice maker and water system. I have owned for about a month. No issues so far.
I would recommend this to a friendLoud Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator costs $4,000.00 and hums/buzzes really loud and you can hear it across the room 20 feet away. The sound is similar to that of high voltage equipment. The technician said this sound is normal for this model. My 30 year old GE is much quieter than this. Kitchen Aid really messed up on the sound dampening system for this refrigerator and I do not recommend this refrigerator to anyone. Kitchen Aid should design and give out something to sound proof this for all users that purchased this model.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hey Chris, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0
So far so good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Despite all the negative reviews on this fridge; so far so good! Hopefully this one will hold up; especially with the such a good deal we got on it.
I would recommend this to a friendBeautiful KitchenAid Refrig
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really love our new KA Counter Depth SS Refrig - very thoughtful layout inside. Second great experience with Pacific Sales. Paul is extremely knowledgeable and accommodating.
I would recommend this to a friendAmazing and well worth it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. Have had only one small problem. Works well and is fairly easy to keep clean. Would buy again!
I would recommend this to a friend