Customer Ratings & Reviews

The refrigerator is 2 1/2 years old ($4,400) and quit working 6 weeks ago. We purchased the 3 year extended warranty through Best Buy. The 1st call for service was 4/29/29, we’ve had 2 different appliance repair companies come to replace the same parts that each other have replaced already (It’s like a comedy show). The geek squad came out and ordered the same parts and is schedule to come back on 6/6 to replace them. We’ve been using 3 ice coolers that need the ice replaced every 3 days for the last 6 weeks. I’ve asked multiple times to to speak to a supervisor in the warranty department, but they refused to call me back (the call takers do a great job). I would not recommend any appliances from Best Buy, don’t wast your money on the extended warranty, all it’s done for us is caused me to take a lot of time off from work and a-lot of time on the phone.

This is the 2nd exchange that had to be processed. 1st fridge the water line leaked and was broken, leaked all over the floor and was unable to process filtered water. 2nd fridge has now made it 10 months with no issues and then the motor for cooling went out and waiting for a service technician to come out. This fridge is warrantied through Whirlpool. Heads up they are not open on weekends for customer service or emergency repair. I had to contact KitchenAid online and pay out of pocket for technician to come out that is $115 fee alone. I do not recommend this fridge at all despite the beautiful appeal.

Just love it . Modern design that fits perfectly in our home.

An excellent refrigerator and so stylish. I had my previous KitchenAid refrigerator for 22 years so when it was time to buy a new one the choice was very easy.

Fridge has coil whine while doors are closed. When you open door coil whine stops.

the fridge is beautiful and my friends love the interior look. however, the ice maker is just a bit noisy while making the ice and there is only ONE light in the freezer! very dark down there! but the rest is beautiful and im very happy!

Very spacious, easy to use as everything is within reach. Love the shelves on both doors. Met all my expectations and would definitely recommend.

I purchased this at the outlet. It was brand new! A small scratch on the bottom was the only damage. The only negative was it could not be delivered. Check out the outlet great values and not just busted up items.

Works as advertised. Soft close drawers. Only picky thing is the door compaments are a little small. Like the warranty

We just got this fridge, everything is great so far hopefully it stays that way.

Just got this refrigerator a couple weeks ago and so far so good.

Loved the refrigerator, loved best buy cutomer service will buy it again

Good size for small family. I like this brand. Love inside color.

Nice fridge Nice fridge

Great Product - Great Service and as always Best Buy outshines multiple options to buy a Fridge Freezer

The best quality craftsmanship , heavy duty quality you can only get in America

After receiving the frig, one of the soft-close storage bins would not come open. A technician came out and got the bin open but then it would close properly. Had to replace the frig

Let me check before then I will let you know. So far everything was working well

I really thought there was more to this. However, the ICE MAKER does not work on energy saver, and it leaks water all over the seals on energy saver. Other than that I do like it.

Beautiful refrigerator. It would be nice, however, if the ice dispenser put out more ice at one time than it does.