Customer Ratings & Reviews

I was so fed up with havign to get new Samsung every 2 years, I got me a kitchen aid, and I have always been a fan of kitchen aid for their quality. When it was delivered the delivery people said that the samsung they were removing was 1/3rd the weight of this kitchen aid, so, it is built well, really really well, it looks so beautiful. But it has 2 issues, compressor and ice maker and we have had both these issues, this was not to be expected from kitchen aid and that too at this price level.

The refrigerator is as advertised. Very stylish and works great. I find myself stopping to look at it when I walk by. Water and ice dispenser are a feature I never had before but use all the time.

DO NOT BUY, unless you like spoiled food and not having a working fridge for months on end. This is my second one. The first lasted exactly a year. Ice maker was repaired twice, Compressor failed. Kitchen Aid was unable to repair. The local subcontracted service company couldn't even obtain parts. Says it's a sealed system and cannot be serviced. Like a fool I bought a new one also from Best Buy again. (They are great, KA is horrible) only because the entire kitchen was also Kitchen Aid, everything matched down to my cabinet handles. Everything from my cabinets to the appliances were brand new. Oven was repaired twice before it was replaced. Dishwasher came in damaged twice, compactor was damaged in delivery also. Microwave is great, never a problem. New refrigerator lasted 45 days before it started making noise again. Paradise appliance diagnosed as a failed temp sensor. I'm still without a fridge now for going on 3 weeks. Its worked 6 out of 9 weeks of owning. Paradise says this unit uses a conventional compressor that is of traditional design. Not as the last unit. Buyer beware, it's probably the most glamorous unit inside, ice maker is rubbish, Capacity is only a few cups. Takes the day to replenish. KitchenAids did ultimately buy the first unit back, took nearly 8 weeks to pick up and issue a refund check. So from having all appliances aside from microwave fail or arrive damaged to having to be financially burdened to buy another unit within a year to waiting forever for old unit to be picked up from the middle of my garage, Id say KA is a horribly unreliable good looking poorly made product. Bring back my parents avocado green Kenmore. Lasted for decades

Great product. Currently using it as a functional display. Fantastic features. Only issue and it’s not a big deal is the ice tray is small.

We bought this KitchenAid refrigerator in October 2023 and it broke down in March 2024. A month ago, in February, I would have said this is a good refrigerator and would have recommended it with a few reservations, namely that it's made of aluminum on the outside, not stainless steel, and its insides are plastic. All refrigerators are made with plastic these days so it would be tough to find a refrigerator that isn't. But the problem we've had is the main refrigerator compartment stopped cooling. The freezer and ice compartment maintain their freezing temps but the refrigerator is up to 60 degrees. It's under warranty so KitchenAid referred us to a local appliance repair who came out and said the entire insides of the refrigerator compartment have to be replaced. We had to wait two weeks for the parts. We're now 4 weeks without a working refrigerator and are defrosting it as instructed. We've lost a ton of food. Although we hope the scheduled repair will be successful, one of the reviewers on this site indicated that they are waiting for their fourth replacement, so I'm not optimistic that it will ever be a good investment. I bought this refrigerator because it perfectly fits my built-in cabinetry and it's aesthetically very nice, but I regret this purchase.

This refrigeration looks amazing and performs quite well. That said, it has been concerning that Best Buy does not show it for sale anymore. We just took delivery a few weeks ago.

This is a great refrigerator for someone that does not need large capacity and has small space. Still, it has plenty of room for all of the stuff we need. Very beautiful product. Highly recommend!

This KitchenAid refrigerator is beautiful and works exceptionally well. Great purchase!

Very satisfied with French door style refrigerator.

Not only is this fridge gorgeous it's incredibly functional. The design is well thought out, and there is so much room inside. Everything feels high quality as well. Highly recommend.

It's beautiful, easy to reach in and keeps our items cool! It is a little noisier - however understand that it's because its more "efficient".

Very good refrigerator. Awesome features and user friendly. The inside, with the wood accent, is modern and very pleasing to the eye. We love this refrigerator. HIGHLY recommend!

We were originally looking for a counter depth but had just about given up on finding something with the features we wanted at a reasonable price. We stopped into the best buy in Puyallup and they had a killer deal on this unit and so far we've totally happy with all of it's features. I particularly like the measured water fill feature. Danny Thomas

The delivery and installation was awful , I got open box , the delivery guy didn’t install the water pipe properly which caused a leakage . And they didn’t even know that it has to be taken out of showroom mode. I spent my personal time of 6 hours figuring out everything on my own.

We have no complaints after about a month of ownership. It is quiet - silent actually except for the 15 seconds it fills the ice trays or the 5 second when it dumps the the fresh ice in the bin, is well designed for maximum efficiency, and it looks so pretty. The ice is super cute too, which isn’t something I have ever thought about saying before. The crisper drawers as deep and hold lots of fresh produce and the soft close drawers are a plus if you have hungry teens in your home. The auto fill water is also very convenient, and allows me to multi task rather than wait for my enormous hydro flask to fill up. Great fridge and I am glad I chose this one.

This refrigerator is amazing. It has an excellent design, the food stays fresh, and the lighting makes our food look like it's on a showroom!

This is probably one of the best fridgesI have owned. It was quick to get to the correct temperature and is spacious. The inside design gives it a luxurious look which fits perfectly not to mention it fit perfectly with at counter depth. I would strongly recommend the purchase.

The only reason I'm giving the KitchenAid 4 stars, is because of the shaky start we had. My wife loves this refrigerator and scores very high with me.

Very beautiful on the outside as well as the inside. It is the same size as my old LG but because of the well thought-out design, it actually holds more things. It's also much quieter than our old frig and we love the tiny ice-cubes that it makes! The only negative so far is due to the installation team that came out to deliver it. They said they couldn't install the shelves due to Covid reasons so we had to unpackage everything and figure out where all of the shelves went on our own. But that is a negative for the Best Buy installation team, not Kitchen-Aid.

If you are reading this review, I beg you. DO NOT BUY this fridge. I know it is beautiful and you will hope that it doesn't break with you, but it will. Ours broke down completely after exactly 13 months we bought it. KitchenAid was gracious enough to offer a 1 time only repair as a courtesy since we didn't have an extended warranty (We had BestBuy total tech.. Keep reading). As I'm writing this review, the technician just left our place and if you don't believe me, believe him: "This fridge is horrible. Buy the extended warranty, you will need it". FYI, the extended warranty is $250 per year. We are now waiting for a Compressor and a Drier. And if you are like us and signed up for BestBuy total tech as it is only $180 per year and it covers all appliances (We bought all appliances for a kitchen and a laundry from them) bear in mind that even though they do fix things, they are very busy. For the Fridge, we were able to secure an appointment 20 days in the future and that was just to diagnose the issue. Then they would request the parts and schedule another appointment. So if we were to use BestBuy, it would mean ~40 days without a fridge. I cancelled that as I was able to get KitchenAid to help. So be smart.. Best to get something with a higher rating and even better, try talking to a appliance repair shop. They know what is good out there.