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Customer Ratings & Reviews

Your price for this item is $3,799.99
The comparable value price is $4,409.99

Customer reviews

Rating 3.9 out of 5 stars with 1266 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.3 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Design

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers highly value the spacious interior, attractive design, and appealing aesthetics of the 23.8 Cu. Ft. French Door Counter-Depth Refrigerator. Many appreciate the convenient size and the well-designed drawers and lighting. However, a significant number of customers reported issues with the ice maker and cooling system, along with concerns about the refrigerator's noise level and overall reliability. Some also felt the price was too high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 1,266 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding frig... It has all you can want in a moderate sized refrigerator..

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 3 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really thought there was more to this. However, the ICE MAKER does not work on energy saver, and it leaks water all over the seals on energy saver. Other than that I do like it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size and quality refrigerator I highly recommend this product

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only does this fridge look great, but it functions at a very high level!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Gorgeous Refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator. Beautiful wood accents on the inside. Ice maker is quick to replenish ice and doesn't seem to hang up like some others I have had. This is about as nice as it gets before you jump up to the models double this price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Genuine Beauty

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This classy fridge is a plus in any kitchen. I love every feature, especially the roominess. We replaced a Samsung counter depth (horrible refrigerator) with this brand and model. The ice maker is working good, so far. The separate drawers and shelfing is a plus. Love my new refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Jim anderson

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thousand KitchenAide is the nicest fridge we’ve had, Best Buy delivered within a few days and set it up. Very happy with this purchase

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    EXCEEDED EXPECTATIONS!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality kitchenaid fridge in the latest black stainless design! Lots of features and flexibility and I couldn't beat the Best Buy price anywhere! Best Buy white glove delivery was exceptional. The guys were extremely professional and meticulous.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this refrigerator for about 2 months and am absolutely in love with it. There is plenty of room, plenty of ice, it is very quiet. The unit is beautiful inside and out. I am very happy with my purchase. The delivery was flawless.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great KichenAid appliances

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We remodeled our kitchen and put all kitchenAid appliances. It looks great.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Very happy with product and service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit for our space, without having to pay $9k for a built-in. Looks every bit as good as a built-in, with Kitchen Aid quality. And the delivery and setup were just good. They even checked my washer/dryer hookups, as I had just moved.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Love the space inside.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought it in September 2018 . I love it , it’s very roomy.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    DON'T BUY

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WORST APPLIANCE I'VE EVER PURCHASED. NEARLY ALL OF IT HAS BROKEN DOWN, WE'VE HAD REPAIRS DONE ON IT FROM ONE MONTH IN TO NOW, BEFORE IT WAS EVEN A YEAR OLD. NOTHING WORKS PROPERLY ON IT. ICE MAKER IS A DISASTER

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New fridge!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome refrigerator. Looks great and so far so good on performance. A little smaller than what we are used to because it is counter depth but you can get used to that fairly quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great Frig

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this frig, looks great and runs quiet. The platinum interior is very nice.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 2 out of 5 stars

    Not a good experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First refrigerator never cooled. Lost all our food Second one was also defective. Ice maker is bad after one week Would not recommend this fridge

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please feel free to contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had this for a few weeks now. This is our first counter depth refrigerator. We love how sleek and elegant it looks. Price wise, we hate how expensive counter depth appliances are, but after seeing this in our kitchen, it's going to be hard to go back.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    All-in-all, a great purchase.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the KitchenAid 23.8 Cu. Ft. French Door Counter-Depth Refrigerator a few months ago, and so far, I don't have any major complaints. The water dispenser has been a bit of a challenge, as it's very sensitive and can sometime dispense water into the floor when using if you're not careful when removing your cup/glass. Be sure to run 3+ gallons of water through the unit and throw out the first several rounds of ice, as the water filter takes a while to get going.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 1 out of 5 stars

    Worst design ever of a french door refrigerator

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this kitchen aid french door a few months back. Worst design for freezer door that continuously fails to close correctly and you have to defrost the freezer every few weeks. Avoid it at all costs. Had a repairman out since its under warranty and he said he could replace the door gasket but it would only make it worse. Its a lemon. I wish Best Buy would stand behind some of the lemons they sell. Have bought so many great appliances from them before. Please someone get this appliance out of my house.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator, and we would like the opportunity to see if we can help. Please feel free to contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand

  • Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Nice fridge can’t say anything bad so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only downside is the small ice maker. Always had problems with condensation in the summer melting the ice cube delivery and clogging it up. Just purchased this November and will need to wait and see if this fridge does the same.

    I would recommend this to a friend