Customer Ratings & Reviews
![In-Door-Ice® System adds interior room in the refrigerator
[Cubed Ice] [Crushed Ice] [Favorite Fill] [Measured Fill]](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/46aa883b-713f-4c31-be4d-0d2521142068.png)
- Model:
- KRFC704FPS
- SKU:
- 5508007
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 3.8 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers highly value the spacious interior, attractive design, and appealing aesthetics of the 23.8 Cu. Ft. French Door Counter-Depth Refrigerator. Many appreciate the convenient size and the well-designed drawers and lighting. However, a significant number of customers reported issues with the ice maker and cooling system, along with concerns about the refrigerator's noise level and overall reliability. Some also felt the price was too high.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Design
Good buy!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice design and high quality. I would recomend it to a friend.
I would recommend this to a friend - Pros mentioned:Overall performance
Kitchen Aid
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome fridge, no complaints, nothing flimsy about it, very rigid and worth the extra money. Quality wise it compares to 8-10k refrigerators.
I would recommend this to a friend Nice but
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I like it. The only concern is I’m used to full size refrigerator instead of a counter depth. Other than that, it’s a nice mode.
I would recommend this to a friendGreat Purchase!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best refrigerator we have ever owned, very spacious and clean with easy access
I would recommend this to a friend- Pros mentioned:Size
GREAT FOR SMALL SPACE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.FITS GREAT IN MY AREA FREEZER IS FINE FOR SMALL FAMILY LARGE FAMILY NEEDS DIFFERENT MODEL I RECOMMENDED IT TO FRIEND THEY NEEDED OTHER MODEL WHICH HOLDS MORE .
I would recommend this to a friend - Pros mentioned:Design
Was great, but now broken!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the interior and the inside trays! Bought on 3/2019 and it broke on 9/2021. Its very small time for a $4400 refrigerator! And add to that components are back-ordered.
No, I would not recommend this to a friend The Taj Mahal of Fridges!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this refrigerator. It is surprising how much room you have for a counter depth.
I would recommend this to a friend- Pros mentioned:Design
Beautiful Train Wreck
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is beautiful. But it is also a poorly designed, zero quality control, disaster waiting to happen. So what did I do? Purchase the best buy warranty thinking that would save me from all the terrible reviews I read. Nope, not at all. Made things worse. Now I'm two full weeks without a fridge and it may be weeks or months longer while we go through parts not available, incompetence, finger pointing, and a general lack of interest in delivering on promises. I'm a best buy fan but I will never again purchase a warranty from them. EVER. I have no history with KitchenAid, but I can promise you this will be my first and LAST KitchenAid purchase. If you are looking for kitchen artwork - go ahead and buy it. If you are a normal person trying to juggle ten thousand things already and don't have room for another massive headache and tons of expense then PLEASE PLEASE PLEASE listen to us in these reviews who are suffering and AVOID THIS FRIDGE AT ALL COSTS!
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .We are very sorry for the continued frustrations with your appliance, . Unfortunately, we are unable to provide you with any additional support. Any further concerns would need to be addressed through your Extended Service Plan Provider.
- Cons mentioned:Ice maker
ice maker doesn't work
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a very nice fridge, except, the ice maker doesn't work and it is ridiculous that i have to purchase a separate ice maker.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hey there, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Good fridge!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good refrigerator. Keeps veggies fresh longer than my previous one did. The ice cubes are too small!
I would recommend this to a friendKitchen-Aid Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The one disappointment was the lack of lightning in the freezer space.
I would recommend this to a friend- Pros mentioned:Size
refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need a counter depth, very nice, taking some getting use to placing items in right spots.
I would recommend this to a friend - Cons mentioned:Ice maker
Unhappy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the refrigerator two months ago. I have had ni droid issues with the evaporator and the freezer. The food continues to freeze in the refrigerator and melt in the freezer. The solution from the repair man is not to have so many milks in the refrigerator. I am constantly throwing out food. I paid close to $4,000 , is it too much to ask to replace it with a new one that works? I do not want my money just a working refrigerator.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, MJLL. We apologize for the concerns that you are experiencing with your refrigerator, and would like the opportunity to see if we can help. Please reach out to us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you.
- Cons mentioned:Ice maker
Mr Ricky Swiger
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and very happy except ice maker doesn't work and need owners manual.
I would recommend this to a friend - Cons mentioned:Ice maker
Beautiful Nightmare
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a full suite of Kitchenaid Black Stainless about a year ago including this high end refrigerator and have had nothing but problems. The stove was an out of box failure and Best Buy wouldn’t replace so I waited a month or so for a factory service person to fix it. Then the ice maker on the refrigerator stopped working. That took another month. Then the refrigerator stopped getting cold and was averaging about 58 degrees due to a faulty fan. That took another 2 months for a 3rd party company to fix. Today I noticed some scratches and a dent in the side of the door from where he took it off to change the fan. Kitchenaid will not replace it and I have to take it up with Integrity Factory Service in Gainesville, GA now. Uggh. Spent almost $8000, nothing but issues. Multiple days off work. Replaced everything in the fridge twice now. Stay away from this product.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello MrHappyPants, thank you for your review. We sincerely apologize for the concerns with your refrigerator and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
- Pros mentioned:Overall performance
Great large capacity French door with amazing orga
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Everything working properly. Lots of organized refrigerator space. Great ice maker. So far so good!!
I would recommend this to a friend - Pros mentioned:Design
KitchenAid
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this refrigerator. It has a lot of room for being counter depth and the wood trim on the inside is really eye pleasing,
I would recommend this to a friend - Pros mentioned:Design
Happy Wife, Happy Life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the quality of the appliance, as well as the fact that the counter depth really change the look of our kitchen
I would recommend this to a friend - Pros mentioned:Design
Worth it if you bundle
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The style of the fridge is amazing. If you're looking for a high-end fridge this is it. The grey/woof interior is a great look.
I would recommend this to a friend - Pros mentioned:Design
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like my new KitchenAid refrigerator. It is beautiful! I do need to adjust the shelves so I don't know how easy this will be.
I would recommend this to a friend