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Customer Ratings & Reviews

Your price for this item is $3,799.99
The comparable value price is $4,409.99

Customer reviews

Rating 3.9 out of 5 stars with 1266 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.3 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Design

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers highly value the spacious interior, attractive design, and appealing aesthetics of the 23.8 Cu. Ft. French Door Counter-Depth Refrigerator. Many appreciate the convenient size and the well-designed drawers and lighting. However, a significant number of customers reported issues with the ice maker and cooling system, along with concerns about the refrigerator's noise level and overall reliability. Some also felt the price was too high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 1,266 reviews
  • Rated 4 out of 5 stars

    Great fridge

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes the perfect size ice drive is great freezer little small with all the plastic trays they add not enough space in freezer

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    About this refrigerator at a different place this

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator I have purchased this brand twice and both times after 1 year I have had problems. First About this refrigerator at a different place this time I bought it at Best Buy thinking if I had any issues they would come out and resolve it immediately or at least soon that wasn’t the case still having problems still trying to resolve since October 2021

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hey Tvspeakers, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0 KitchenAidBrand

  • Cons mentioned:
    Ice maker

    Rated 1 out of 5 stars

    Do NOT Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was one of the most expensive appliances I Have ever purchased. We were so excited at all it was promised to be. However, we have literally been fraught with disappointment from this unit. First we had to have a door replaced because it did not line up. Then the control menu started peeling off, so we had to have that repaired. Then the ice maker broke and needed to be replaced. Most recently, the compressor has broken and we are in the process of getting it fixed. I read through the other reviews and noticed other customers having similar problems and issues with the quality of this refrigerator. My advice, do not buy it. And if you do, be sure to get an extended warranty.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello Joey, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rated 3 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and luxurious but small overall the fridge no space .

    No, I would not recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the refrigerator. We are a family with 5 kids and we go through a lot of ice more than what it can produce but it catches back up overnight.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 1 out of 5 stars

    It’s main function: to cool - doesn’t work.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to love this fridge because it’s beautifully designed and the rest of my kitchen is KitchenAid products. It’s been 9 months with this fridge and I am having the same issues over and over again. Like many other reviewers noted - it doesn’t do it’s most important job - which is keeping your food cold! The first warning sign was that ice machine stopped working. Then I noticed that the food in the freezer melted. Then the temperature of the fridge was 20 degrees above what I had set to be. Had someone come in January to fix the issue - which took two visits and having to wait almost a month for parts. It’s May and I am having the same issue again. What good is a fridge if your food constantly goes bad? I’m so sad and at this point wish that I could get a completely new and different fridge. Do yourself a favor and do not purchase this fridge.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello TalaM, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Tv program Refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Refrigerator is amazing it make look my kitchen like one of those tv program I’m so happy

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Very Happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful inside and out! Love the soft close drawers. Coming from a side by side the freezer has taken some time to get accustomed to. Dispensed cocktail size ice, prefer a larger cube.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love my new fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the look and the self closing drawers. Nice finish and plenty of space. Depth is perfect so you can see all your stuff without moving the whole fridge around.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great fridge with a WOW interior.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: - Great Looking - No problems after owning a year - Very customizable layout - consistent cool throughout; no frozen spots Cons: - ice dispenser in door is hard to control. 50% of the time you are picking a cube or 2 off the floor - ice making can be a bit noisy

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Love it!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is gorgeous inside and out! The smudge proof stainless is life changing

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker, Noise level

    Rated 2 out of 5 stars

    Refrigerator

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is so loud and the ice maker is always getting stuck

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hey Mini, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0 KitchenAidBrand

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Love our fridge

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the look, works like a dream, fresh air when you open the fridge, crushed ice is fab, love the cute cubes of ice, we would buy this again

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent design great storage and quality. Best Buy did an excellent job with delivery and water hookup.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Product seems good so far

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Items delivered and installed seem like decent quality so far. Install guys unprepared to install plug for microwave although it was on order. That was rectified and install was completed. Just awaiting stove now to finish the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kitchen aid

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So good and nice and clean with a lot space and ice n water good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Only in stock at Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely LOVE this refridgerator. We had been hunting for this specific one and no one would be able to get it for the next year... Best Buy for the win!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    KitchenAid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge high end except temperature panel peels off easy had to have it fixed other than that agreat addition..hopefully that is all the issue. Would have givenit a higher star but because of the temperature panel peeling off could not do it..

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Oh we fancy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid purchase zero complaints. Really easy to set up the inside components easy access to items. Doors don't swing all the way back preventing them from hitting walls or cabinets

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good for a free standing refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the refrigerator is nice. The compressor is a bit louder than I would like, and it doesn’t have some of the nicer features you would find in the built-in models. That said, for a free standing refrigerator it is one of the nicer models I think you will find.

    I would recommend this to a friend