Customer Ratings & Reviews

I could not have asked for better service, promptness considering the difficult times we are now living. Thanks for keeping quality and promptness readily available.

Was delivered a lemon. It seems that it may have been returned even though the salesman said it was brand new. Hope it wasn’t a bait and switch.

We love the refrigerator! There is a long (horizontal) drawer in the middle that can be used for platters or anything you can think of. I could go on and on. Check it out.

The refrigerator had to be returned since we had service on THREE different occasions since the refrigerator area became warm since the cool air was blocked from the freezer. The back of the refrigerator lines would back up with ice blocking the cold air from the freezer to cool the top area. Nice looking appliance but not made well! It cost near $4,000 but not worth the money.

Stay far away from purchasing this product! I don't often write reviews that are this negative. We have had this refrigerator for 3 weeks and cannot get the water to dispense correctly. We called whirlpool (On the call que for over 42 minutes and finally get a technician set up to come out). The technician comes out and looks at the refrigerator and says "It must be a bad filter you will have to get another and then call to complain to get them to send a replacement"! Really????? So rather than spend another 45 minutes on the phone we just order a new filter to see if this is the issue. We get the filter and we still have the same problem with the new filter, old filter and no filter! THe water will run for a minute and stop. Once we put a the filter in and out, water will flow again for a minute. Ice works fine so we know it it not the water line. So now we have spent another 1 hour and 5 minutes on hold and passed between 3 customer service people. Hanging up and getting ahold of Best Buy to return the refrigerator! DON'T BUY THIS REFRIGERATOR or from WHIRLPOOL/Kitchen Aid! Customer service is HORRIBLE!!!

Love everything about the fridge...look, function HOWEVER this is the noisiest refrigerator I have ever owned. You can literally hear it running upstairs.

Purchased the Kitchen Aid to match my other appliances.

great refrigerator overall lots of space compartments

Love the look and the lighting. There only two improvements that I would suggest: More room in the freezer. Allow for larger items in the side doors.

Everything about this refrigerator from the looks to the functionality is perfect.

Great shelving options! Seems to keep produce and fruits longer from spoiling.

The ONLY good thing is that it matches the rest of our appliances. Beyond that it's been an awful appliance. Poorly designed compared to far less expensive options in regards to space/usefulness. Prone to motherboard and fan issues (first-hand experience and other reviews). I thought I was smart by getting extended protection, but that's been a battle trying to get repairs. Will never get Best Buy's protection again. For the money, wouldn't recommend KitchenAid either.

Preservidion is awesomeand i cant imagine any other referigerator other than kitchenaid

Nice upgrade/replacement from our 13 year Kitchen Aid...counter depth was essential...interior LED lighting is movie like. Wife loves it.

We found an open box at the Best Buy store. We were looking for this or another version to match all the kitchen aid appliances for our kitchen. There was a minor scratch on front and dent on the side that would be hidden by our cabinets. We were able to get a discounted price. The refrigerator itself is a work of art! Amazing for organizing and keeping the refrigerator in order! The features were well thought through. I could not be happier with this purchase.

So happy with this purchase. Replaced a side by side and could not be happier. Can finally see what I have in my refrigerator and the items are no longer getting frozen in the back of shelves.

Extremely loud when motor comes on. We have same one at another house that is quiet so this one appears to have an issue

I bought this refrigerator September but received it in Decrmber 2016. It was worth every penny and the wait. i bought the counter depth and I have plenty of room for everything. If your contemplating. Don't. You will be extremely happy.

Absolute terrible buying experience. Also refrigerator makes horrible noises every time the compressor turns on. Needs to be replaced.

Looks great and no issues with it except it’s really hard to open and close the doors, including the freezer.