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Customer Ratings & Reviews

Your price for this item is $3,799.99
The comparable value price is $4,409.99

Customer reviews

Rating 3.9 out of 5 stars with 1266 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.3 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Design

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers highly value the spacious interior, attractive design, and appealing aesthetics of the 23.8 Cu. Ft. French Door Counter-Depth Refrigerator. Many appreciate the convenient size and the well-designed drawers and lighting. However, a significant number of customers reported issues with the ice maker and cooling system, along with concerns about the refrigerator's noise level and overall reliability. Some also felt the price was too high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 1,266 reviews
  • Rated 5 out of 5 stars

    Counter depth

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love product. First counter dept. a little compact, but works for my small family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An amazing fridge with lots of extras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge is great! Only a 2 degree difference from back to front (most fridge has 5 degrees of variance) seal is great, water dispenser is very nice and the filter system is amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely LOVE this Fridge! It’s so much more stout and well built than my Samsung! I will be sticking to Kitchen Aide just because the quality is amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Elegant Refridgerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very elegant refrigerator. I was going to purchase a viking, until I ran into this one. Very spacious and great drawers, definitely recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Kitchaid!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new fridge! Love the french doors and refrigerator space along with the organized areas in the freezer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Fridge!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new refrigerator. Originally, we did not want an indoor water/ice dispenser but now we actually like this feature since you don't have to open the freezer for ice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kitchen aid fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After waiting months for another retailer I lucked up this fridge at BB. We love it. Only complaint is wish it had more door storage

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The self was uneven. We are waiting on a new door!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far we are not pleased! We have a defective door shelf and can’t use it the way we would like. We are way on a new door!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Almost Noiseless Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no problems so far. the refrigerator running noise is very low compared to the last KitchenAid refrigerator we had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful refrigerator with great features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a classy refrigerator with lots of room for all our food. Energy saving features include different storage places in the freezer; the refrigerator is quite spacious.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Beautiful!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent use of interior space. Beautiful interior. I really like the layout inside, Excellent quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The is a well-built and feature rich product. Quiet, good looking and having built in air cleaner is really cool. Also nice Ice!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful, useful and helpful for my style

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this model. I'm not tall but this model is easy for me to see what I have. My 4 yr old Kitchenaid wasn't as friendly to petite gals like me.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bars on the doors do not line up evenly. This should not happen with a $4500 refrigerator, very disappointed.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I checked Consumer Reports and various blogs before purchasing. I have had a KitchenAid for the last 17 years without a problem. This one is going in the new home.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 2 out of 5 stars

    Get the warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ice machine does not work. There is not a lot of space

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello Kims, we're very sorry to hear about the Ice Maker not working and we would be glad to look into the problem directly with you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rated 1 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely no storage. Cannotnhold a gallon of milk in the doors. Weird ledges everywhere that make it so you can’t push stuff back. I know it’s countertop but it’s ridiculous and so expensive. I should have gotten something cheaper and double checked doors and small details before buying. Bad on me.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Kitchenaide delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, delivery and install. The guys cleaned up everything and hauled the off the packing materials.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    High pitched whining noise

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very expensive fridge yet it makes a high pitched noise. Kitchenaid doesn't have any service appointments in our area, and Best Buy won't take it back.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello Eric, thank you for your review. We sincerely apologize for the concerns with your appliance. To easily schedule service online with one of our Local Certified Technicians, please visit the following link.https://bit.ly/31WPKQu KitchenAidBrand

  • Rated 1 out of 5 stars

    Defective refrigerator installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this refrigerator from Best Buy and had it delivered on 12/4/22. A few hours after it was installed I noticed 1 of the doors would not stay open. I also noticed 2 of the slow closing draws were hitting into each other and not fully closing on their own. I complained and made arrangements for Best Buy to come back out and fix this. They said it could not be adjusted and that they would have to send me a new refrigerator. I now have to wait until March 18th for them to get me a new replacement refrigerator that was defective on delivery from day 1. It is a nice looking refrigerator but it seems like a lot of the components on the inside are cheap plastic that don’t line up great.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hi AdamjK, we are so sorry for the delay. We recommend reaching out to Best Buy as they are replacing your unit. KitchenAidBrand