Customer Ratings & Reviews

This unit has been good. I don't have any major complaints. I wish the interface was a little more intelligent for the price tag on this unit.

I like the fact that it has a separate drawer with adjustable temperature. The design is beautiful and love the gray interior. I had a lot of problems getting one that worked though. The first one was delivered with a broken water dispenser. The second one stayed warm even after being on for 24 hours. The third one had a dent on the side and the back panel was destroyed but I accepted it anyway. You may need to inspect every inch of it upon delivery.

This fridge is top quality. I have so much room to organize my food/drinks inside. It looks attractive also and the water filtration is a bonus!

Spacious and beautiful. We love the two doors that are side by side.

This review is for KitchenAid-25.8 Cu. Ft. 5-door French Door Refrigerator-stainless Steel. This refrigerator has cool sliding drawers on the inside. Plus it has two extra middle sliding drawers on the outside that close securely. The French doors are weighted so the close securely. There is plenty of interior space for a family of 5. Ice maker and water dispenser work great and lots of options that are nice to have. This refrigerator is very expensive but waited it out till I got it on sale.

Great Refrigerator Nice distribution of space. Very elegant

So far so good, looks great, lots of room. Matches the rest of the appliances in our new home.

Really enjoying 1) lighting in front of food, 2) middle drawers, 3) multiple freezer baskets

We purchased all KitchenAid appliances for our kitchen remodel in May 2018 from Best Buy; Refrigerator, Double ovens, Microwave drawer, Gas cook top and hood. We did an abundant amount of research before deciding on KitchenAid. The reviews and customer satisfaction seemed all positive to us... but we have not been so lucky. We have had an issue with ice production since day 1, even when we enabled the 'continuous ice' function. We followed all the 'trouble shooting' recommendations to no avail. In March 2019, the roof of the fridge starting leaking water sporadically. We called KitchenAid, as it was still under manufacturer warranty, and filed a repair claim. They sent out a local appliance repair company who stated they fixed they leaking and ice production issue. Ice production seemed ok, not nearly producing the amount of ice we received from our previous 'other brand' fridge (that was literally 1/4 of the price of this KitchenAid fridge)... Jump to today, 5 months later, and the fridge is leaking again, and there is almost NO ice produced at all. We call KitchenAid, thinking since this is a reoccurring issue they would take care of it? Nope. The customer service rep told us that we would have to pay a diagnosis fee of $100 to the appliance repair company since we are out of warranty. Since they referred the same company that originally came out, I contacted that company to advise that this is the same issue they supposedly repaired in March. I was told that they only have a 90 day warranty on their services, and I am out of my manufacturer warranty, so I would be responsible for service call fee of $100 PLUS all parts and labor. The KitchenAid CSR couldn't care less. She basically told us there was nothing they can do. So, in closing- do NOT pay $3,500+ for this refrigerator- it is NOT worth it, and the customer service from KitchenAid adds insult to injury.

We love our new Kitchenaid 5 door refrigerator. It’s the last piece we needed to complete our kitchen suite. We had to move a wall to make room for it, but it’s totally worth it. It’s huge inside, plenty of room for a pizza box which we could not fit in our counter depth fridge. We love the drawers for quick access to drinks. The freezer space is also great. So far, we are completely thrilled with this purchase.

Love the interior. Well lit so can easily see what's inside. Can really organize everything! Even 2 shelves in freezer for flat things like bacon, sausage, cheese, etc. Excellent extended warranty offered by Kitchen Aid.

I'm in love with this refrigerator. Simply beautiful and practical. It makes me want to do a complete kitchen remodel. Extremely spacious. Kitchenaid does need to reevaluate how they package the item, the first one arrived with over fifteen dents.

We love the organization, low volume on door open alarm, and the install service was great

I am a proud owner of this kind of refrigerator. Not only is this stylish but very useful - the way it is styled. I love how there is a space for your soda, yogurt, produce that you can set at different temperatures. I love that you have a specific place for your frozen pizza in the freezer. I love the adjustable rack for big/ tall containers. My whole family loves. You don't buy a refrigerator every year, this might be a little expensive, but might as well invest in something you are happy in using it everyday in your house for how many years.

We like this fridge with 2 exceptions. We have a small concern that the lighting inside the fridge compartment seems dim. Our biggest problem is that the water and ice still smell and taste like plastic even though we have run gallons of water through both systems. It seems this is a common complaint among reviewers but we only saw this after our purchase. It sounds like this will be the case every time we replace the water filter ($40 to $60) which we are supposed to do every year. Fortunately we have good tap water for drinking but the cubes still taint the flavor of the drinks we put them in.

This is my second Kitchenaid refrigerator. The first one was less than 3 years old and it went out. The whole middle section did not keep cold. I loved this model because of its looks and is spacious and just absolutely beautiful inside but I am weary of the same issue as my last fridge since now I have thermometers all inside and it almost always reads 40 degrees even though I have it set at 35 degrees.

We chose this refrig because the ice maker was in the door. Pros less noise/cons less storage for ice. Good storage compartments. Time will tell on operation of everything. We have had it 1 month now. Like operation of outside access to water-ice.

This refrigerator is fantastic. It looks great. It is quiet as a mouse. We absolutely love it.

Love it, lots of compartments to store food, so far no issues

Quiet operation, thoughful design for the exterior drawers and lighted glass shelves. A well engineered appliance which is made in America.