Customer Ratings & Reviews

Love the refrigerator! We bought it open box and have an issue with the seal on the freezer. No big deal. However, they scheduled the repair and i took the day off work to be home. They emailed a cancellation after the appointment time, due to not having the part yet. It cost me a day off. Not happy about that!

I needed a refrigerator to feed my cooking hunger and this one more than meets that requirement. I love how I am able to organize in each area and easily see what I have.

Really impressed with this refrigerator. The interior lighting is my favorite part. Touch control panel for water and ice seems a bit cheap but works good

Great, the guys who set up the fridge were very knowledgeable and did a very good job! Thank you so much.

Bought this fridge as an open box on the floor. Sales person said the little marks on the door were just cosmetic and that the fridge itself was fine. Unfortunately everything is wrong with it. The main water pump is broken causing the water to taste like rubber and it shoots out a violent stream of water. The ice also tastes like rubber and then to make the fridge even better the seal that is supposed to keep the freezer cold is completely warped. Will never buy an open box item again from Best Buy and am really disapointed in my overall purchase.

My new freezer has filled with ice. I can barely open the door now. I have tried call Best Buy 8 times and I cannot get a live person on the phone to help me. This is frustrating.

Very goo customer service. We bought a refrigerator and dishwasher and had both with in a week.

I like vacation and Shabbat mode but the delivery guys installed the doors very poorly and everything is off and some parts are missing I like the company but service could’ve been better

I bought this fridge in november and it broke the last week of december. I have had numerous tech visits that state its not fixable!!! Best buy agents more then 30 calls btw have gotten me no where. I went to the store in north attleboro where i bought it they wanted to charge me more money for a brand new fridge bc i bought it as an open item. Its now over 3 months without a fridge amd i have not gotten my money back nor a replacement….

I bought this in the spring for a renovation we've been doing since then. When the kitchen was finally completed in August we plugged her in and she looked great blah blah blah... worked for about a week and then stopped cooling (we hadn't even put any food in it yet, just a few bottles of wine and some beer)... I spent four hours the other day trying every troubleshooting/suggestion I could find online... Thank god I got the protection plan for it, but regardless, within a few months of purchasing it, I shouldn't have to have a service call come out already...

We've been very pleased with the functionality and interior design of this refrigerator. The gray interior is very calming and lighting is great.

I love this fridge BUT It appears I might be developing rust on this product. If I do I will certainly be coming in to discuss.

Is very spacious and confartable to handle. Also it has nice lighting

Kitchen Aid is great company and the stand behind there product so many features and would recommend too Family and friends

Love the look and storage options this fridge offers. We have only had this for a couple of weeks but no complaints as of now.

The best and most unique features of any refrigerator out there!

Best quality refrigerator kitchen aid never disappoints you. Has lot of room to store all of your food.

Only had it for a week so far but love it. Only issue is the freezer door doesn’t always close on its own which causes ice to form.

My sales rep Ashlee at Southside avenues mall Best Buy is the best person she made sure I got the right refrigerator and I love my refrigerator love love love

I walked in to best buy and saw a couple of frigs.Decided on this one .I liked the style very rough looking and Elegant at the sametime.Nice.So far looks Good.