Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$2,999.99
Save $1,320
The comparable value is $4,319.99

Customer reviews

Rating 4.2 out of 5 stars with 84 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.4 out of 5 stars

  • Cook Settings

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are impressed with the product's overall performance, ease of use, and design, with many appreciating its air fry mode. However, some customers have noted concerns regarding the microwave's heating performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 84 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great and quite

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very impressed. Looks great and easy to operate. Love the microwave and the ability to toast meat fast. Great Best Buy and KitchenAid support.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buying and install

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Availability and fast install. No issues with packaging or handling which sounds trivial but we had damaged equipment before from the warehouses.

    I would recommend this to a friend
  • Cons mentioned:
    Oven door

    Rated 1 out of 5 stars

    Dysfunctional, no manual, no support

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit does not meet the same level of quality as my other KitchenAid appliances. For starters, it doesn't have a manual that clearly tells you how to use it. But the unit also doesn't work and I can't get through to anyone to help; the oven doesn't reach the temperature it's set to (measured with a manual thermometer), and the microwave takes 10x longer than it should to heat something up. It doesn't get hot enough to make a bag of popcorn - even if I run it for 10 minutes the bag won't get hot enough to start popping. Really disappointed.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Oven and Microwave, and would like the opportunity to see if we can help. Please feel free to contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand

  • Pros mentioned:
    Air fry mode

    Rated 5 out of 5 stars

    Versatile Oven/microwave Combo

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my combo microwave/oven. Both have option to use as convection, which allows me bake in both at same time. Also the oven can be used as air fryer. The oven and microwave are both roomy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Oven combo

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is outstanding! Great service at Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    microwave oven unit

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and unbelievable price and a really good store

    I would recommend this to a friend
  • Pros mentioned:
    Air fry mode

    Rated 5 out of 5 stars

    oven

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The oven/microwave is awesome, it functions well, and since it has a air fry mode you don't need a buy a air fryer appliance

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Terrible, Pathetic installers

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stove and microwave still working unlike previous unit. The installers were very bad. They dragged the unit across the floor. Did not know what they were doing. Did not let us take rack from old unit even though it was being scrapped. VERY UNHAPPY about the whole experience.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was perfect. Great timely delivery men and we love the product. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good priduct

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced our oven and microwave. Great product, I do recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Oven door

    Rated 3 out of 5 stars

    DEFECTIVE OVEN DOOR UPON DELIVERY - TWICE

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product has been delivered and installed to my home twice and both times the oven door was defective that would not close properly. I would like to give this product a better review because it looks nice and has been recommended to me.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Custom built in kitchen aid

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the product is just amazing and very sturdy ..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes a very long time to heat up other than that it’s working well so far.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Oven/microwave combo

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the look and how it works so easy to manage and better than the Samsung I use to have

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good service.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Items we bought at your store were great and the service was excellent thank you to your associates.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Renovated Kitchen cabinets

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We renovated our old kitchen cabinets. To make our cabinets really look modern we picked this wall-oven. After a few months now, we really like the microwave. It takes approx 15 minutes for the oven to come up to temp but seems to hold the temp very well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great addition to my kitchen

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Efficient and effective. Perfect for my needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    KitchenAid

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excited and waiting for delivery. Had to hold up due to remodeling delays. Best Buy has been flexible and supportive in assisting with delivery

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Kitchen aid

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a very good appliance now that we are using. It's so easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    NICE...

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent... Very good appliance... easy to use and fast...

    I would recommend this to a friend