Customer Ratings & Reviews
- Model:
- KOCE500EBS
- SKU:
- 12372281
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are impressed with the product's overall performance, the effective functioning of its microwave, and its ease of use. Its sleek design and quiet operation are also frequently praised. However, some customers have noted concerns regarding the preheat time and occasional issues with the control panel, with a few also mentioning the price.
This summary was generated by AI based on customer reviews.
Do not buy this oven...
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The light in the microwave went out after 4 months. To replace it requires removal of the unit. The installation was done so that the unit can not be removed. Repeated attempts to have the install team out to fix this has been unsuccessful. Additionally, the product itself does not allow for variable temperature settings in the oven. The whole experience has been very disappointing - something unexpected with Best Buy.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hey glennthompson, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0
DONT ORDER! Terrible customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product ordered on November 22nd, payed for installation. Product was defective, took back same day on Nov 28th. Did NOT hear about about replacement. Called two times. Told to way 24-48hrs for a follow-up. Waited that twice. NO ONE CALLED ME. NO ONE EMAILED. Was sent link on TXT to schedule appointment. Schedule on Dec 11th (again no phone call/email). TXT appoitment is reschedule due to unavailable item. Expected DELIVERY DEC 30th. BEST BUY RUINED MY CHRISTMAS DINNER. DO NOT BUY HERE!!! NO ONE WILL EVER CONTACT YOU.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
- Pros mentioned:Microwave
Kitchen Aid Oven/Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb microwave and oven ++++++++++++++++++++++++
I would recommend this to a friend Poor design and installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.poo design and Poorly installed, not isolated properly, we have a drawer right below the oven and need to be careful not to get burnt there.
No, I would not recommend this to a friendNot Friendly User
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not too easy to use without manual operation for microwave and/or conv. oven. Can not hear tone for completion of use of microwave.
No, I would not recommend this to a friendBroke After One Use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s really pretty but I tried to use the microwave for the second time today & I received an error that the inverter was not responding. Really disappointed since we’ve had it less than a month! Now have to have a tech come out to fix it. So annoying!
No, I would not recommend this to a friendDoes not meet my needs!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not buy again. The light in microwave does not let you see inside while it is on. The sound is so soft when it turns off you can't hear it. All necessary to me.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello TonyK! We manufacture different models with various features and accessory designs to be versatile in meeting the needs of most users. We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern has caused you. Thank you for providing this valuable feedback. We will pass this information along.
- Pros mentioned:Microwave
Great purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. Great convection oven and microwave combo
I would recommend this to a friend No Instructions on how to use the product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent 4700$ for this product and it had no directions included on how to use the oven or how to use the microwave!!!! Only instructions in the box on how to clean and install the oven . Terrible and a shame that they did not include directions on how to use the product!!!!! Had to spend hours on the internet and calling customer support for help..
I would recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, VerbaE. We apologize for the concerns that you are experiencing with your Wall Oven, and would like the opportunity to see if we can help. Please feel free to contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you.
BB sold this oven to me from 2016
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had oven/micro combo installed. Using the microwave sounded like a jet engine so we called whirlpool (parent company) for warranty help. They asked if the item was a floor sample because it was from 2016. I said that I had purchased from Best Buy a week or so earlier (2/2019). I was going to have to jump through hoops for service. Called Best buy and they are bringing another one out but gave no assurances that I won't be as old as the other.
No, I would not recommend this to a friendWill not recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible quality, second one I had delivered and it’s still not good. Not used yet and the rubber around the inside frame in the oven is off already. Microwave door panel glass is not fitted properly. I use to love Kichen Aid products. Will not buy anymore.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing experience with us. We apologize for the concerns that you are experiencing with your Wall Oven, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Jp
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great unit, delivery was eleven months. Would have rated higher, but a very long delivery cost five stars.
I would recommend this to a friendTakes too much time to get hot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave is okay hardly getting food warm and microwave oh my good took 1 hour for one pizza to bake
I would recommend this to a friendMisaligned Oven Door
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The gap between oven door and panel was misaligned. They sent out a technician and he kept explaining how the problem cannot be fixed. What a waste of premium money on this appliance. I have had issues with Kitchen Aid refrigerator as well. It broke in 4 weeks from purchase date.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello Vamshi, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
BEST BUY SELLS FAULTY APPLIANCES
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BEST BUY SELLS FAULTY APPLIANCES. We purchased this very expensive wall oven on October 6, 2020 and had to have a repair person out on December 1, 2020 because the microwave stopped working. The parts needed for the repair will not be available for 2 months due to Covid delays. Best Buy refuses to exchange this faulty expensive appliance. Do not spend your money at Best Buy, they will sell you garbage.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .We sincerely regret the frustration and inconvenience you experienced, and we will forward a copy of your concerns to the appropriate departments for future updates.
Oven cooling fan whistle
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oven cooling fan wistles and continunes for a long time after oven is turned off. Looks great but drives me crazy. This is not a cheep appliance. Shame on you Kitchen Aid. Unfortunately our bill took so long after purchase that we can not return it.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hi SacramentoKeith, thank you for your review. We sincerely apologize for the concerns with your appliance. To easily schedule service online with one of our Local Certified Technicians, please visit the following link.https://bit.ly/31WPKQu
New KitchenAid built in oven and microwave-Electri
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new install and we already are experiencing a problem with the digital displays. The circuit board is kind of problematic and setting the timer takes 2-3 tries, as well as starting the upper microwave starting is another issue!!!
No, I would not recommend this to a friendScratch on new oven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Oven cane with a scratch and we didnt know untill hauling it up two flights of stairs and then u boxing it! Now its gotta be dragged back down and swapped out major pain in butt this should be caught by QC before boxing it up!!
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hey Disappointed, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0
Would not recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had it for two months and sporadically, the microwave doesn't work. Very frustrating.
No, I would not recommend this to a friendNot a good purchase
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.less than two years old and already needs service. Door opens forward which makes it hard to reach items or clean inside.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, Esmeralda. We apologize for the concerns that you are experiencing with your Wall Oven, and would like the opportunity to see if we can help. Please reach out to us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you.