Customer Ratings & Reviews
- Model:
- KOCE500EWH
- SKU:
- 7315036
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers find value in the 30" Single Electric Convection Wall Oven with Built-In Microwave for its user-friendly design, attractive appearance, and convenient microwave feature. Many customers appreciate the oven's sleek design and beautiful blue enamel interior, while others highlight the ease of use and the convenience of having a built-in microwave. However, some customers have concerns about the oven's temperature control and the lack of an instruction manual.
This summary was generated by AI based on customer reviews.
Defected
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this as an open box with the description that it was a display and scratches on the door, no indication of any defects. We installed the oven and used it for the first time on thanksgiving and it didn’t work! The oven never preheated and ruined our Thanksgiving since we were suppose to host both sides of our family
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us. We apologize for the concerns you are experiencing with your APPLIANCE and would like to see if we can help. Please feel free to contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you.
Cool looks, can't cook through a simple dinner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this unit installed and active for 4 months and I have had two service calls and cannot make it through a meal still without it turning off, resetting, and us having to delay dinner (or plan for double the time). Thus far I love the looks of it, but I would have rather gotten a picture of this unit to place on-top of a different one that actually works.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello RTeeter. We sincerely apologize for the concerns with your KitchenAid® Microwave and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid/ or Twitter @KitchenAidCare. We look forward to speaking with you.
Manufacturing defects- steer clear
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this with an unknown-to-us defect. The face of the microwave is not flat and the door does not always close properly. To get the microwave to run, we would need to push slightly on the door, or open and close it again. It seems that over time, this caused the door switch to fail. We had the KitchenAid AIG warranty but the repair person was told by KitchenAid it was not repairable due to the defective face plate. We received a partial reimbursement and are out over $1000.
No, I would not recommend this to a friendWill cost big bucks for microwave bulb replacement
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buy this combo if you want to pay hundreds of dollars to change light bulb in microwave. Kitchen aid does not want users to have the repair manual and directs you to local dealers or service persons for changing a bulb. After some research I found that the whole unit has to be pulled out of the cabinet to get access to the bulb which is at the top and in the middle of the microwave. Doable but you need lots of muscle. Pathetic design.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .We are constantly working to improve our appliances and our service, and it is only through feedback from customers like you that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. We know that can be disheartening; especially when you have just purchased a new and you have high expectations for it. We’re sorry that we are not meeting/delivering these expectations.
- Cons mentioned:Preheat time
TAKES FOREVER TO REHEAT AND LONGER TO COOK
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This over is terrible. It takes FOREVER to preheat and everything takes longer to cook in it.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hey KRock612, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0
DON'T COUNT ON REPLACEMENT PARTS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the door hinges went out 6 month after purchase. Replaced them numerous times since. Now they quit making the part. If we want to keep the door shut (oven light off) we will have to replace the entire unit. If we do, it won't be Kitchenaid
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, Karen. We apologize for the concerns that you are experiencing with your Wall Oven, and would like the opportunity to see if we can help. Please reach out to us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you.
Is this oven/microwave a lemon?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far it’s been poor the microwave went out within a month I called kitchenaid they sent an appliance repair tech who fixed it & it went out again within two days I am now waiting for them to come back out next week to repair again of if goes out a 3rd time I want a refund
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hey Problem, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0
DO NOT BUY!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY! This item has been discontinued. My 3 year old one had shards of blue interior enamel coming off as I wipe interior! Do a search and see for yourself!
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, MAK1. We apologize for the concerns that you are experiencing with your Oven, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you
Doesn't last very long
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unit was bought in 2018 and the magnetron for the microwave portion has already failed.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave, and would like the opportunity to see if we can help. Please feel free to contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you.
Kitchen Aid wall oven w/built-in microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy failed to provide any sort of manual or instructions regarding accessories or operating modes for the unit.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, user827140. We apologize for the concerns that you are experiencing with your Microwave, and would like the opportunity to see if we can help. Please reach out to us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you.
Brand New Oven - Lower Convection Not Working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just received my brand new KOCE500ESS01 Micro/Convection Double Oven and lower convection oven fan is not working. Fan never comes on during convection backing, roasting or broiling. Oven itself is beautiful, but very disappointed in initial quality. Scheduled a Service Appointment for 1/4/16 - will update after complete with resolution
No, I would not recommend this to a friendMagnetron failed twice in three years.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Oct 2019. Magnetron and inverter failed and replaced Jan 2021, just out of warrantee. Magnetron and inverter failed again and replaced December 2022, again out of warrantee, replacement cost $870. As this is a built-in microwave, only choice is repair or replace whole unit. In future will purchase separate oven and microwave.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, DavidH. We apologize for the concerns that you are experiencing with your Microwave, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
STAY AWAY FROM THIS UNIT
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible! Microwave broken, 6 service calls..broken
No, I would not recommend this to a friendMoney Pit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.5 calls, broken again,3yr ext.warranty out, $$ Pit.
No, I would not recommend this to a friend