Customer Ratings & Reviews

Kitchenaid won't add my review to their site for some reason so I will add it here. I have had this stove for 5 years and it has been nothing but a headache. I have had multiple service calls in which no one can fix the issue. Our stove will preheat 1 out of 6 times and even when it’s preheating the flame will go out and the temp will not raise over 225 F. Even when the temp reaches the preset the flame will go off and the display will read 350 but the actual temp will be far below the actual temp displayed. We have had the igniter switch changed a few times and also the temperature sensor with no changes on the result. I find it hard to believe that there are so many reviews like mine and Kitchenaid has not correct this ongoing issue. We need a new stove and because I can not buy another Kitchenaid stove we must now change all of our appliances so we can have a matching set. I would say buy at your own risk and read all the reviews. This stove has ruined 4 holidays because it would not ignite or hold a temp and Thanksgiving was the last straw. Baking should not be this tough especially with the price of this range.

Nice slide-in gas range! Good quality, design, function.

Do Not Buy This! 4 years and the last 3 I had nothing but trouble with the control panel. The control panel is right in front of the burners and I did my best never to spill or drip anything on the front control panel but it is impossible. Hasn't anyone there every made soup or cooked bacon? Bad design and a control panel that can't take the kitchen. I am sad and angry. I am going to replace it since now I can no longer use the oven because it keeps shutting itself off. I go to the basement and turn the breaker off for a minute and that worked sometimes but no longer. Look at the number of 1 star ratings here. Stove would be nice if the control panel wasn't junk.

Kitchen aid gas stainless steel oven has a known defect in the self cleaning function. Unfotunately I didn't know this and had been using successfully for a short period. Now I just did self cleaning and the oven burnt out the electrical panel. its useless to repair.. may as well buy a new one and never do Kitchen Aid again

I had a previous KitchenAid range before and i loved so thos new model how a last so far i really happy with my product.

While the range and oven perform reasonably well, I've given only 2 stars because of a potentially serious safety concern. Due to an apparent design defect, even just lightly brushing your torso against a range knob can turn the knob far enough to cause gas to flow (but not far enough to ignite the burner). This has happened multiple times, for example when I've reached up to program the microwave oven above the range or place in or remove something from the microwave. I haven't experienced this with any other range I've previously used. A second issue is the black porcelain cooktop underneath the burners. It's very difficult to remove splatters from it, and it's prone to fading if anything more than very, very gentle pressure is used to remove the splatters. (The same also is largely true of the cast iron grates.) A family member has a different Kitchenaid model that has the same porcelain cooktop surface. She's experienced the same issue. My last range was another brand with a white porcelain cooktop. In decades of use, this didn't occur with that cooktop While this range initially is attractive, due to this issue, it becomes far less attractive with use.

Only took a star off for the fact that it is hard to center pans and pots, aside from that great looking stove. Also does not have anything to covers edges on the side so makes it difficult when things fall through the crack.

I had a KitchenAid in my old house and loved it. This thing is a total disappointment for the high price. It took 11 months and two delivery tries to receive. The burners are OK, but the oven is terrible. Takes 30-45 mins to warm up and does not have a self clean feature. The manual advertises an "Aqualift clean" feature that is a joke. It is basically a pan of water and requires me to use Easy Off oven cleaner which is messy and makes me climb in the oven to get it clean. NOT what I expected from a $2500+ range. I didn't even think a modern range would NOT self clean. I am replacing it with the Samsung model I should have bought in the first place.

This range that was delivered on 11/26/2021 was defective. A replacement was delivered and installed on 12/20/2021

I bought this range at the end of April and Best Buy delivered and installed it. Exactly one month later at the end of May it's completely unusable. Every time I turn the oven on, the computer shuts down, the oven turns off and I can't use it until it decides to turn on again. Then it's just a cycle and keeps turning off every time you turn it on. Now I have to wait weeks until the part comes in to fix it. Buying appliances was a nightmare for me and to have such a high tech and expensive unit become unusable a month after purchasing is completely unacceptable. I did give 2 stars because when it did work a couple times, it worked well. But honestly, I'm completely disappointed.

Very good purchased i believe that is the best on market

We bought our range at the end of November 2018. After Two years of using this range, the black pan under the burners is scratched, and the paint is dull and worn. The silvered edged panel is also scratched. The knobs are beginning to show wear and look as though the paper will peel off in time. The grates are turning an ash gray and the #6 on the panel no longer works. The only problem with #6 is if you are setting the clock on the range you need to wait till A.M. to set your clock and you won't be able to set anything for 6 minutes or 26 minutes or 6 hours, or any time beginning with a 6. The stove functions fine but looks sad.

We had a terrible experience with our recent purchase of this kitchenAid range oven (KSGG700ESS2 SKU:5489036) from Best Buy. Product: The range oven arrived with exterior damages. In addition, we noticed the second knob to the left was so sticky that we would have to force it to turn on the stove. We had an exchange. The second one arrived after 1 week. The second knob to the left has the exact same issue (initially we thought the knob issue could have caused by the exterior damage). Moreover, the flame on the stove sputters and makes a lot of noise. Service: We were told by the delivery person that the exchange would be arranged for us and someone would call to schedule the exchange. That did not happen. we had to call to request for the exchange. When we pointed out the issues with second stove to the delivery person. He advised us to contact BestBuy. We called BestBuy for a repair (as we were not sure another exchange would be better). The day before the repair scheduled, the appointmenet was canceled and the reason was that we did not purchase the extended warranty per customer service representative. We are very disappointed with BestBuy and KitchenAid appliance. We had disposed our old range oven. We are stuck with this over $2K piece of junk.

We got the dishwasher and the slide in gas oven. The dishwasher seems fine. The burners on top of the range seem fine. But the oven is slow to heat/bake and seems to bake unevenly. Two repair men so far have said it doesn't seem right but they don't know how to fix it. I hope we find an answer. I thought this was going to be my dream oven so I can't believe it is turning out to be sort of a dud so far.

The burner knobs on this stove are unsafe. My microwave is over the stove and if I accidentally lean up against the stove when putting something in the microwave, the knobs do not click so they can be turned on very easily and you don’t realize it until you smell gas. Very unsafe.

Saga: 1. First stove installed in July. Floor guys broke glass. Repaired. But should the glass have broken in the first place? Wasn't able to use oven. 2. Finally able to use oven when glass repaired. (after sent wrong door, then another new one). But, heat escaped dramatically and couldn't touch knobs. Huge issue. Unusable. 3. Had stove replaced - brand new one. Oven doesn't work. Internal fixtures not aligned and unable to be fixed. Ridiculous. Have to have stove replaced again. Not going to replace with Kitchen Aid for sure.

 my range is beautiful I bought it with two other appliances and had it delivered in June 2021. At Thanksgiving 2023 the turkey never got hot and I realize the oven had stopped working. I had somebody come out and look at it and he said the manifold to the oven was defective and that KitchenAid did not make replacement manifolds and so the oven was basically useless

This suite of KitchenAid appliances look great, but the performance is dismal. We have had the range about a year and I was disappointed from the start. The performance of the oven is very uneven - everything take much longer than it should to cook, the front panel gets dangerously hot when you have the oven at a high temp, when you turn the timer off, the oven goes off too. What? Was this product tested by people who actually cook? Also, even the stainless steel is of poor quality - I have had stainless in the past, and loved them, but these don't look good, even right after cleaning. If you are a serious or frequent cook, keep looking.

Run, don't walk away from this range. I just spent an hour removing the drawer. It takes a screwdriver and at least 4-6 hands. The reason? A plastic handle to a spatter screen I had stored in it MELTED and stuck to the bottom of the range making it impossible to open the drawer. Removing the drawer is a huge chore - what happened to the ones you tipped up and pulled out? The aqua "clean" feature makes me never want to use the oven. The worst feature ever - bring back a self cleaning oven, this isn't 1950! I bought a toaster oven to use most of the time so I don't have to clean it on my hands and knees. I've had Kitchen Aid appliances for over 20 years but due to other problems with fridge I believe they are now inferior products to be avoided.

Would give zero stars if possible. This review is about customer service and not actual oven. We were sold an open box marked as “Excellent” condition which means no imperfections. When we unwrapped it at home a corner was crushed, drawer askew, rust on the grates, scratches, etc We payed the higher dollar amount for the “excellent” condition and received the wrong product. We got zero reimbursement or exchange for the proper product. They didn’t even know what had happened so it felt completely u usable. Talking to a person who has any power is impossible. All store numbers are just customer service people who give you staged answers they read off a computer screen. Won’t be buying from Beat Buy ever again