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Customer reviews

Rating 4.6 out of 5 stars with 69 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 69 reviews
  • Pros mentioned:
    Battery life, Comfort, Power

    Rated 5 out of 5 stars

    Powerful, Comfortable, and Foldable – Lectric XP4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This bike is powerful, comfortable, and easy to use. The foldable step-thru frame is very practical, the battery lasts a long time, and the ride is smooth and stable. My kids love it, and it’s perfect for family rides or daily commuting. Highly recommend!

    I would recommend this to a friend
    • Brand response from Lectric eBikes Support
      Posted .

      Hey Karla. Thank you for your 5 star review. We're so happy that the XP4 has been a great addition to your family adventures. We can't wait to hear about your rides this summer! LectriceBikes

  • Rated 4 out of 5 stars

    Great to get around town with.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I could give this a full 5 stars, but it does not go 28 mph only 20 mph even with pedaling it does not weight 71 pounds as well it is 92 pounds as advertised, but it is fun. I HIGHLY do not recommend it being shipped as, for me, the delivery company did not give two figs about the product. The part where the brake pads are was warped to the point it catches on the brakes from transit so I have to shell out more to fix that. The instructions are online videos, but all I had to put together was the display, quick release pedals and just charge the battery up. The battery was reeeally snug in there so it took some work to get it out. Other than those issues, I enjoy using it while riding about in town. It handles well when I hit some worn out road. The phone holder fits my galaxy a17 perfectly and has room for bigger phones. The lock is weird - a bit fun to goof off with - and a bit short, but it is sturdy.

    I would recommend this to a friend
    • Brand response from Lectric eBikes Support
      Posted .

      Hi there! We're sorry to hear that you're having trouble with your bike. It sounds like you need to make some adjustments to the Bike Classification within the settings. We appreciate the feedback about the shipping carrier and will pass that along to our team. Please reach out to our team for assistance. You can text or call us at 602.715.0907 Monday through Friday 9AM - 4PM AZ time. Or email us at contact@lectricebikes.com We look forward to assisting you! LectriceBikes

  • Rated 4 out of 5 stars

    Fun bike, but gears noisy and clunky

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and I bought this bike and another lower end e- bike for a trip to Glacier National Park and future camping trips. I liked this one for the longer range and upgraded seat option which I thought was standard based on when we looked at it in the store but I had to order it extra from Lectric. ($59+tax). This bike is fun and it holds a charge for what we needed. It was easy to assemble. However I have been disappointed with how clunky and loud the gears are, this is my first E-bike but my husbands bike doesn’t do that. The paint also scratches off easy and it struggles going up inclines, but I still love this bike.

    I would recommend this to a friend
    • Brand response from Lectric eBikes Support
      Posted .

      Hello Chastity,

      Thank you so much for the 4-star review!
      Taking your XP4 to Glacier National Park sounds like an absolutely incredible maiden voyage!

      We are so glad you are loving the range and find the bike fun to ride, but we want to make sure your experience is perfect.

      We would love to have our customer service team help support you and get this sorted out. Please reach out to us so we can walk you through some quick troubleshooting:
      Call/Text: (602) 715-0907
      Email: contact@lectricebikes.com

      We want to get your ride feeling 100% perfect for your next camping trip! LectriceBikes

  • Rated 5 out of 5 stars

    Powerful, fun and perfect for everyday use!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using this e-bike for a while now and honestly, it exceeded my expectations. The 750W motor has more than enough power, even for hills or carrying extra weight. What surprised me the most is how smooth and stable it feels, even at higher speeds. The folding feature is a huge plus for me since I can easily take it with me or store it without taking up too much space. Battery life is solid — I can ride for a good amount of time without worrying about charging constantly. I’ve used it for casual rides, running errands, and even taking it with me on trips, and it performs great every time. The fat tires give it really good grip and confidence on different terrains. For the price, I honestly don’t think there’s anything better out there. If you’re thinking about getting an e-bike, this one is 100% worth it.

    I would recommend this to a friend
    • Brand response from Lectric eBikes Support
      Posted .

      Thank you so much, Ariel! We love hearing how well your ebike is performing for everything from daily rides to trips. It’s awesome to know the power, stability, and convenience are hitting the mark for you. Enjoy the ride, and we’re so glad to have you part of the community! LectriceBikes

  • Pros mentioned:
    Comfort, Ride quality

    Rated 5 out of 5 stars

    Great for time e-bike riders!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great e-bike for first time users! The bike feels safe to ride, great features, easy to use, comfortable, and overall good quality.

    I would recommend this to a friend
    • Brand response from Lectric eBikes Support
      Posted .

      Hi Kloss! We appreciate the time you took to write a review. Thank you for letting us know that you’re enjoying your first eBike experience and finding it safe, comfortable, and easy to use. Happy riding! LectriceBikes

  • Best Buy Employee

    Rated 5 out of 5 stars

    Who Needs A Car These Days?

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I don't drive. And in the past I've had to rely on public transportation to get me to where I needed to go. Not anymore. Already put on over 200 miles on this bike as my daily commuter and it handles like a champ! Added a few mirrors and she's good to go for the road.

    I would recommend this to a friend
    • Brand response from Lectric eBikes Support
      Posted .

      Hi there! Thanks so much for the 5 stars! We’re thrilled your bike is making commuting a breeze, here’s to many more miles on the road! LectriceBikes

  • Rated 5 out of 5 stars

    Best Purchase I’ve Made in Years — Powerful, Comfo

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this bike. The ride is smooth, comfortable, and responsive, and it exceeded my expectations in both quality and performance. It’s made getting outside and exercising enjoyable again. Easy to assemble and feels very well built. Definitely one of the best purchases I’ve made.

    I would recommend this to a friend
    • Brand response from Lectric eBikes Support
      Posted .

      Hi Charles, Thank you so much for the amazing review! We’re thrilled to hear the bike exceeded your expectations and has made getting outside enjoyable again. Enjoy every mile! LectriceBikes

  • Rated 5 out of 5 stars

    Best purchase ever

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This bike is amazing. Long lasting battery. It gets up to speed extremely fast. Super easy to assemble. Great shocks. The led lights illuminate a block. I can’t recommend this enough. Easy to use. Probably my favorite purchase I’ve ever done! Great miles! Bike is sturdy!

    I would recommend this to a friend
    • Brand response from Lectric eBikes Support
      Posted .

      We’re thrilled you’re enjoying the speed, range, and overall ride. It means a lot to know it’s one of your favorite purchases. Happy riding! LectriceBikes

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Bike

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love it!!! I ride 16 miles everyday to go play pickleball, without using pedal assist. On the way home, I use the throttle the whole time, and still have battery left!!! It’s Great!!!

    I would recommend this to a friend
    • Brand response from Lectric eBikes Support
      Posted .

      Thank you so much for the review, Doug! We’re glad the bike’s got the power to keep up with you. Enjoy the pickleball and the smooth rides home! LectriceBikes

  • Rated 5 out of 5 stars

    Best Ebike I've ridden

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the power and comfort of the Lectric XP4 750 Long Range eBike and the ease to fold and transport

    I would recommend this to a friend
    • Brand response from Lectric eBikes Support
      Posted .

      Hi Gabriel! Thank you so much for the feedback! We’re thrilled to hear you’re loving the power, comfort, and folding convenience of the XP4 750 Long Range. Enjoy the ride! LectriceBikes

  • Rated 4 out of 5 stars

    E-bike

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good bike but 80 mile rage is not true as advertised.

    No, I would not recommend this to a friend
    • Brand response from Lectric eBikes Support
      Posted .

      Hi Serena,

      The advertised range is typically achieved under ideal conditions, such as flat terrain, a light rider, minimal wind, and the lowest assist level.
      While reaching the maximum range is possible, realistic distance varies.

      Range is a tricky thing! Factors like rider weight, tire pressure, elevation changes, temperature, and even how often you stop and start all have an effect. Riding on higher levels of pedal assist or aggressively using the throttle will drain the battery much quicker.

      We want to make sure you’re getting the most out of your new XP4!
      We recommend contacting our support team at contact@lectricebikes.com or (602) 715-0907 so we can take a closer look and ensure everything is performing at its max potential. LectriceBikes

  • Rated 5 out of 5 stars

    Excellent bike

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first bike in 50 years. So far easy use I like the bike easy to get in the house.

    I would recommend this to a friend
    • Brand response from Lectric eBikes Support
      Posted .

      Hey Ron! Thanks for the review! We’re so happy your first bike in 50 years has been easy to use and easy to bring inside. Enjoy every ride! LectriceBikes

  • Rated 1 out of 5 stars

    Dont but EBIKES FROM BEST BUY THEY DONT WARRANTY T

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crappie... no help at all I bought a Ebike new in a box took home and the bike doesn't work and i paid $1'300 dollars for this bike and i went back and the manager said he cant help me and they don't take bike back i have to contact the manufacturer of the bike.. SORRY. And thats it.. im #@$#. basically... So its been a month since i bought the bike and haven't rode it yet... Best but shouldn't sell things they dont stand behind.. and warranty these bike .. So no help from best buy... So don't buy from this place... And this is best buy at portland OR. CASCADE STATION.. SUCKS.....8/02/2025

    No, I would not recommend this to a friend
    • Brand response from Lectric eBikes Support
      Posted .

      Hey Javier. We’re really sorry to hear about your experience and completely understand your frustration. We want to get you riding as soon as possible. We’ve looped in our Tech Team to make sure your eBike is taken care of and any issues are resolved quickly.

      Thank you for your patience, we’ll be in touch to get this sorted. LectriceBikes

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    The bike we wanted all along.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a long review but had issues posting. So here is a "shorter" review. Unfortunately, I got one of the bad motor bikes. Loud and sent vibrations through the bike under heavy torque. Luckily, Lectric has quick and awesome customer service in Arizona (remember Best Buy does not allow returns or service e-bikes). After confirming purchase and serial number. Sending a video of the noise. Lectric shipped a new wheel/motor. In under an hour I had it swapped out. Pay close attention to order of nuts, washers and retaining bits. Now the bike rides as intended. Thanks to Katie at Lectric. The whole process took about a week from first email to final fix and riding. So, the bike. This is my 5th e-bike, 3rd from Lectric. And this bike is what the dream is all about. Finally, no more ghost riding (peddling and not keeping up or adding an effort to the motor). Now the bike has proper gears, plenty of ride modes and with torque sensor, your effort is actually used to extend rides. And long rides are possible with the much larger battery. Maybe not 85mi, but 30-55 depending on effort and terrain. At over 50 myself, with bad knees from 30 years of physical work. It is great when you power over hills or when simply tired to be able to just throttle back to the start of the trail. The goal is to be outside and get some exercise. Nobody likely buys a 70'ish pound bike to peddle the whole way. As for the combo kit. The items are good, but it is the stuff the bike should always have. It used to be extra money on the early bikes, but is now usually added on as a bonus. This group is the items you do want and will use. Overall, Lectric is the biggest e-bike seller in the US for a massive reason. The bikes are mostly affordable, optioned well for the price, built with quality items to not give you grief and their customer service is top notch. Also, don't forget that their batteries and chargers have not had to be recalled over safety issues. This is their gen 4 bike and they just keep getting better. For the price and reputation, you won't find better for less money. One final thing. While the bike is shipped "ready to go". You will spend about 15min unwrapping the bike. Installing the seat into post, clicking peddles on, unfolding bike and handlebars and airing up the tires. No tools needed short of the air pump. Easy to give for Christmas. Just give them the whole box and add a bike pump in the stocking.

    I would recommend this to a friend
    • Brand response from Lectric eBikes Support
      Posted .

      Hello Jin! Thanks so much for the detailed review! We’re glad Katie and our team were able to get your motor issue sorted quickly, and that you’re enjoying your new ride. We really appreciate your support and feedback - it means a lot! LectriceBikes

  • Pros mentioned:
    Battery life, Comfort, Ride quality

    Rated 5 out of 5 stars

    Amazing ebike

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a solid ebike. The range of the battery is amazing and its comfortable. I highly recommend this ebike to anyone looking

    I would recommend this to a friend
    • Brand response from Lectric eBikes Support
      Posted .

      Hey Mike! Thanks so much for the great review! We’re glad you’re loving your ride and the battery range. LectriceBikes

  • Rated 5 out of 5 stars

    Great products

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am 5 ft and less than 110 lbs. Initially, my spouse ordered Vanpower ebikes for both of us. I tried one that my spouse had opened and it felt too big on the handle and heavy. It was uncomfortable to ride and felt unsafe. Then we looked at different ebikes. The Lite Lectric ebike seemed best for a tiny lady like me, but it was too late to order because we were ready for an RV trip to Montana. So we found a Lectric ebike, but not the Lite one, at Best Buy. I tried sitting on it and holding the handlebars and noticed it was very comfortable and the right bike for me. We went on an RV trip to Montana and did a lot of ebike riding. This thing is a truly amazing bike, really smooth riding, and the pedal assist is great. The battery charge was good. My spouse wants to trade for this Lectric because we have the same batteries, but his was down to 40% and my bike had 70% left. My spouse told me my bike is way better than his and he wants to switch to the Lectric bike. I'm glad I bought this bike .

    I would recommend this to a friend
    • Brand response from Lectric eBikes Support
      Posted .

      Hello Nami,

      Thank you so much for this amazing review! We are so glad the XP4 Step-Thru made your RV trip to Montana so special.

      Finding a bike that actually feels safe and comfortable when you're petite can be such a challenge, so we love that this one clicked for you right away at Best Buy. It sounds like it was the perfect match!

      Also, we have to laugh at the battery showdown - finishing a ride with 70% left while your spouse was down to 40% is a massive win for our long-range battery! We can't blame him for wanting to switch over to a Lectric now.

      Thanks for sharing your story, and welcome to the community! Happy riding! LectriceBikes

  • Pros mentioned:
    Battery life, Ride quality

    Rated 5 out of 5 stars

    Loves it!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it as a Christmas present for my son (16) He loves it! It was easy to set up took us less than an hour. Drives real smooth, the pedal assist is great when going uphill. Battery life is excellent, 45mins to an hour has only used up about a quarter life. Overall it's a nice ebike.

    I would recommend this to a friend
    • Brand response from Lectric eBikes Support
      Posted .

      Hello Ramon,
      That is what we love to hear!
      Happy 16th birthday to your son - it sounds like he’s already putting those miles in.

      We're so glad the assembly was a breeze and that he’s enjoying the extra boost from the pedal assist on those hills! It’s also great to hear the battery is keeping up with his adventures.

      Thanks for the wonderful review and for choosing Lectric! LectriceBikes

  • Pros mentioned:
    Battery life, Overall performance

    Rated 5 out of 5 stars

    Lectric E-bike review

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bike works amazing. Gets me where I need to go with amazing battery life and smooth control.

    I would recommend this to a friend
    • Brand response from Lectric eBikes Support
      Posted .

      Hi Benny. Thank you for the awesome review. We're happy that your XP4 takes and bring you from any adventure. How it should be! LectriceBikes

  • Pros mentioned:
    Power, Ride quality

    Rated 5 out of 5 stars

    eddie s

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    first e bike quality excellent, powerful,quiet ,stops well ,fun to get exercise. I'm 62 years old great way to exercise easy on knees recommend

    I would recommend this to a friend
    • Brand response from Lectric eBikes Support
      Posted .

      Hi Eddie. Thank you for the review! We’re so glad to hear you’re enjoying the ride and that it’s a comfortable, fun way to stay active. Happy riding! LectriceBikes

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Fantastic entry level ebike

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A comfortable ride, even without the assist turned on (providing you don't have to deal with too much elevation!). Make sure to get it checked out by a bike shop before you start putting real mileage on though, I had to have my brakes serviced within the first couple of weeks. You will definitely not get 85 miles of range.

    I would recommend this to a friend
    • Brand response from Lectric eBikes Support
      Posted .

      Hi Frank. Thanks for sharing your experience! We’re glad to hear you’re enjoying the comfortable ride and thanks for the great tip. Continue to enjoy the ride! LectriceBikes