Customer Ratings & Reviews

Encountered issues with delivery but when the bike arrived and was given to my husband, he was elated! Easy assembly and sturdy. Great choice.

Excellent and beautiful LECTRIC EBIKES as I bought 2 of these babies. Oh my god the Best Buy company along with partnership with lectric company partnership is an ebiker dream. Bestbuy with lectric warranty is a great to have along with both companies having outstanding customer service and bestbuy being local means have to ship my EBIKES out in case of repairs what a win win. Will be purchasing an lectric etrike from bestbuy also with warranty.

Overall i think its better then driving the car to work,don't have to worry about the traffic or anything

This has been one of the best purchases I have made at Best Buy. This came in super quick and was boxed really well. After opening, all the pieces attached very easily and I had no issues with getting it up and ready. I use it almost every day.

Really enjoying my new Lectric XP4 750 ebike. Delivery was on time and excellent packaging. Product is as exactly advertised.

Excellent bike great pickup and smooth ride. I feel confident while riding.

It’s a Lectric! So quality is amazing! Rides amazing! Would highly recommend!

Some initial quality issues including defective shifter and broken firk sudpension oarts. Once fixed a good e bike

I love how you have the option to run class 1,2 or 3. This one was for my wife as I bought myself the green high step and we love them both. I keep adding accessories like a Swiss Army knife lol. Heading to Cades Cove in Tennessee to really enjoy these things. They are also a bit bigger than you would expect from pictures and they do fit in some 40 gallon totes when folded for easier transportation.

A little harder to setup than I imagined, but works great.

Terrible customer service. I wanted to buy the xp4 Lectric bike but didn't have my color. The sales rep told me it's ok, buy this one, he said wasn't on sale but company Lectric was sending another shipment and my raindrop blue color. He told me that he would price match as long as there was xp4 in stock, that only one left, otherwise he couldn't price match. He also told me to buy theis bike, i could return it within 15 days of purchase, box or no box, said i could ride and still return/exchange for blue one when it came in. He sent a link to purchase, my credit card was declined twice and third time i talked to credit card company. I told rep that the link said non refundable, he said after i purchsed theough the link he assured me he would send me an email confirming. Get to store to pick up and the display bike was alread y on sale, no price match. I told the cashier that i would be bring this back when the new shipment comes in with the raindrop blue color that i was told i could exchange. They told me it was nonrefundable, i told him what the sales rep told me, and they said the phone is in a foreign country in a call center and unfortunately this happens a lot. I told them i didn't open box so i wanted refund because i was lied to. They said sorry that i already purchased and it's mine now and nonrefundable. I called corporate headquarters, it's in South Africa, called another number and it was also in South Africa, because i asked. One of those calls even chuckled whe i told him about what happened. Not funny, very dishonest buiness and unethical practice. i also sent several emails and nothing at all. I wouldn't think in 2025 and such a large company in the United States would be so dishonest and unethical. I'm completely disgusted with Best Buy. I'm not stuck with a bike i wasn't wanting and also got my same credit card hacked within minutes of this transaction buying the bike. i did contact the company Lectric telling them what had happened and they told me they have had a lot of complaints about best buy and were thinking about dropping best buy as they should. I asked of they could help me and said unfortunately they couldn't since i didn't buy directly from them.

I love the bike! It's amazing! The staff at Best buy was very helpful as well

We are having a ball with our e bkies! They are so easy to ride. You can get as much exercise as you want and still get to be out in the beautiful day when the hills start to test your strength.

This bike has been awesome, I see why this is the biggest selling ebike in America, the torque sensor is amazing.

Good and ahsome ebikes to ride around the world

I was worried i would not like it, or get bored quickly, but the opposite has happened. I love it and want to ride constantly. I needed something to help rehab a knee injury, and this allows me the fredom to take longer trips from home with pain of walking.

Great Ebike! My grandson loves it. Best price was at Best Buy with a quick delivery in time for Christmas

Good bike goes fast even without the 3rd driving level and super reliable only tip is be sure to tighten screws on handlebar and trigger that folds bike.

Fast, efficient, and durable! High quality and excellent value e-bike. 17 year old used for 3 mile school commute.

I really liked the bikes, I sent them out of the country for use. And so far ive had no issues.