Customer Ratings & Reviews
- Model:
- 81DE017BUS
- SKU:
- 6291892
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 3.8 out of 5 stars
Customers are saying
Customers often highlight the affordability, user-friendly interface, and ample storage space of the 330-15IKBR laptop. It is considered a great value for the price, making it suitable for various tasks including work, school, and gaming. However, some users have concerns about the battery life, touchpad sensitivity, and boot time, suggesting areas where improvements could be made.
This summary was generated by AI based on customer reviews.
Wish I could be happy with this
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 of these for our kids for Christmas. 1 works great the other one has been problem after problem of course when I bring it to geek squad it does not have those problems. I will be returning the second one.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .We are sorry to hear that you are having issues with one of the Lenovo IdeaPad 330-15 laptops you purchased. You can scan the device for issues and fixes by using the Lenovo Utility software installed on this computer. This system has Lenovo utilities installed to help maintain the health of the device and keep the operating system software up to date. Type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 10. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If the issue still continues after these updates, we recommend you call Lenovo Tech Support at: 877-453-6686 for additional help.
Overheats.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this computer February 22. On March 8th the screen got so hot it burned our fingers. When I tried to return it on March 11th I was told I was over the 14 days and could only get it repaired. Bestbuy inconsiderate and unfair
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .We are sorry to hear that you are having issues with your Lenovo IdeaPad 330-15 laptop. It may be incompatible software installed on the device causing the processor to work harder than necessary. There could also be out dated BIOS and Driver files causing the processor to work more than necessary. First, be sure any software you installed is compatible with Windows 10. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programing errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom left of your Windows 10 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. Second, if there is no incompatible software installed, scan your computer with the Lenovo Utility software to be sure your computer has the latest BIOS or Driver software. This system has Lenovo utilities installed to help maintain the health of the device and keep the operating system software up to date. Type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 10. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If the issue still continues after these updates, we recommend you call Lenovo Tech Support at: 877-453-6686 for additional help.
Horrible piece of junk with no “Best” Buy support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used this computer ONE time, and now it will not work. Best Buy’s response was, “sorry, you should have purchased the extended warranty plan.” I would not recommend this product OR shopping at Best Buy!!!!!
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .We are sorry to hear that you are having issues with your Lenovo IdeaPad 330-15 laptop. Be sure any software you installed is compatible with Windows 10. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programing errors have occurred. Since you can not boot your device any longer, this system is equipped with OneKey Recovery System. There is a very small pin hole on the left side of the device, right near the SD card slot on the device. You will need a pin to push this reset button. Plug the device in. Let the battery charge for about 15 minutes. Push the reset button. The system should boot to a choice screen where you can choose "Restore To Factory Default". Select this. It will delete everything from the hard drive except the original factory install of the operating system. You will need to reinstall all programs and files after the reset. If you don't have copies of the files, try to make one before you restore by selecting "Boot to desktop" and trying to back up your files. If the problem persists after the factory reset, we recommend you contact Lenovo Tech Support at: 877-453-6686.