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Customer Ratings & Reviews

$399.00

Customer reviews

Rating 4.5 out of 5 stars with 208 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers love the Duet 11 Chromebook for its portability and overall performance. The size and included keyboard are also appreciated features. Some customers feel the RAM is limiting, but overall the Chromebook is well-received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-208 of 208 reviews
  • Rated 1 out of 5 stars

    Piece of garbage with an obvious design defect.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a giant piece of garbage that neither bestbuy nor Lenovo will support. Its own keyboard physically scratches up the screen and within 2 months there is basically a giant line across the screen from scratches caused by the last row of the keyboard. Lenovo and bestbuy don't care and you will be out 300-400 dollars with a device that progressively will get worse and worse and worse, all with a known design flaw (other reports online of the same issue). Stay away

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi EricL,

      Thank you for sharing your feedback with us. We are sorry to hear that you are having trouble with your Duet 11 Chromebook. We wish to provide the best experience possible for those using our products, and we will investigate the matter to make the necessary changes.

      This system is covered by a 1-year manufacturer's warranty, and if you feel that you have a warranty claim to submit, please follow this Lenovo Support link: https://support.lenovo.com/us/en/solutions/ht102247-submit-a-service-request, to learn how to file a PC service request or contact Lenovo Support at: 877-453-6686, to start a conversation that may lead to resolution.

      Please update us when you can regarding this and reach out to us again should you have any questions or need further assistance.

      Best regards,
      Lenovo Lenovo

  • Rated 3 out of 5 stars

    Returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return because I thought it came with the pen.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey ElizabethR,

      Thank you for sharing your feedback with us. We are sorry to hear that you returned your Duet 11 Chromebook, and we apologize for any confusion regarding what comes with the device.

      Please feel free to reach out to us should you have any questions or need assistance.

      Best,
      Lenovo Lenovo

  • Rated 3 out of 5 stars

    Lenovo - Duet 11 Chromebook - 11"

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad, a little heavy, and no drawing pen! No charger either! Not recommended.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey there Mzzw, we're sorry to hear that you ran into an issue with your Duet 11 Chromebook. This system ships with a 30W power adapter in the box under the tablet and its accessories. Should you encounter any issues, feel free to reach out so we can help. Thank you for taking the time to share your feedback with us. Lenovo

  • Rated 3 out of 5 stars

    Manda

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure I took it back nothing was wrong with it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Stylus issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im sure the tablet is great. We ended up returning it because we couldnt find a stylus that fit.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi AnthonyT,

      Thank you for sharing your feedback with us. We are sorry to hear that you ran into this problem with the Duet 11 Chromebook. We understand your decision, and we hope that you consider reaching out to us in the future regarding any trouble you may come across, as we could help direct you find the right pen solution.

      We hope that you consider our products again in the future.

      Best regards,
      Lenovo Lenovo

  • Rated 1 out of 5 stars

    Don’t buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen stopped working after 3 months. Save your money and buy a higher quality computer

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hello Eric,

      Thak you for sharing your feedback with us. We're sorry to hear that you ran into an issue. We strive to provide the best experience possible, so we're disappointed and apologize that this wasn't the case for you.

      We recommend contacting Lenovo Support at this number: 877-453-6686, to work with the Customer Care team for swift action as we look to resolve this matter for you and make things right.

      Please don't hesitate to let us know what else we can do to improve your experience, as your satisfaction is important to us.

      Best regards,
      Lenovo Lenovo

  • Rated 1 out of 5 stars

    Glorified tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No stars if I could where my 400 gift card at only reason I did review

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    The little laptop that could

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this little Chromebook. I'm writing this on an airplane and connectivity is great. The screen and keyboard are a comfortable size for typing. The cord and plug are just a simple USB-C which makes the whole thing super light weight. I bought a bluetooth mouse and it worked right away. Set up was a breeze as it used my phone settings. It's terrific for travel and the detachable keyboard makes it versatile. I was almost talked into getting the larger one (more powerful and on sale) but I'm glad I didn't. This size is perfect as a tablet.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi CatherineA, thanks for choosing Lenovo! We are glad to hear that you love your Duet 11, and we appreciate you sharing your feedback with us. Lenovo