Customer Ratings & Reviews
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- Model:
- 83HH0002US
- SKU:
- 6597397
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.3 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers value the product's portability and overall performance, with many enjoying their purchase. They also appreciate its convenient keyboard, good battery life, and ideal size, noting its adequate speed and appealing design. However, some customers find the RAM to be a limiting factor.
This summary was generated by AI based on customer reviews.
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sort of laggy and struggles right out of the gate but gets the job done if you’re on a budget
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi SymeonS-
Thank you for sharing your experience with us. We are disappointed to hear that you are encountering issues with the performance of the Duet 11 Chromebook. Your satisfaction is very important to us, and we would like to offer a solution that may help your performance.
Please ensure that you install all available updates are installed. These updates can regulate power to increase performance. To start launch the settings app, then select “About ChromeOS” from the left sidebar, then choose “Check for Updates from the right-hand side options. Once the update is downloaded, click on Restart to finish installing the updates.
Please reach out to us through the Q & A section of this product page if you have any questions or need any assistance.
Best wishes,
Lenovo
Lenovo duet 2 in 1
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it due to lag when switching between apps
I would recommend this to a friendSlow, inconvenient. Not worth the money.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is slow, crashes often, and has inconveniently short battery life. Get a laptop instead
No, I would not recommend this to a friendSo incredibly flimsy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The UI is nice, and it runs fine, which is the ONLY reason for 2 stars instead of one. The "laptop" has insanely weak magnets holding it together, plus another weak magnet to hold the kickstand on the back of it, which normally wouldn't be an issue. Except that you NEED the kickstand, because for some reason the LAPTOP doesn't hold itself up, meaning you obviously can't use it on your lap to do work, defeating the entire purpose of a laptop. Not only that, but the whole thing feels very cheap. The keyboard material feels like cheap plastic, lower quality than the low-quality school supplied chromebooks. It runs nicely, but it is NOT a laptop. It's a glorified tablet with a cheap magnetic keyboard.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi, echo. We're sorry to hear that your experience with your Duet 11 Chromebook has been poor due to your experience with its components. The Duet 11 was designed with functionality and portability in mind, and we are also sorry to hear we did not deliver on that for you. We appreciate you taking the time to share your feedback with us, as it has not gone unnoted.
Tablet w/ keypad keyboard attachment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keypad keyboard attachnent to tablet felt odd when typing.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi,
Thanks for choosing Lenovo and for sharing your feedback with us. We appreciate your comment regarding your typing experience. This is a topic that's been noted, as it may be a point considered when reviewing future design improvements.
Please don't hesitate to reach out to us via the Q& A section of this product page or contact Lenovo Support should you have any questions or need assistance.
Regards,
Lenovo
Mr. William Kelly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't use Norton and having issues with Microsoft 365
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hello,
Thank you for sharing your feedback with us. We're sorry to hear that you ran into an issue. We strive to provide the best experience possible. We're disappointed and apologize that this wasn't the case for you, and we'd like to work with you to try to improve your experience.
We recommend contacting Lenovo Support at this number: 877-453-6686, to work with the Customer Care team for swift action as we look to resolve this matter for you and make things right.
Please don't hesitate to let us know what else we can do to improve your experience, as your satisfaction is important to us.
Best regards,
Lenovo
No GPS Reciever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was nice but missing a GPS receiver therefore my marine navigation apps didn't work. Replaced with Samsung Tab S10Fe no problem.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey ErnestS,
Thank you for sharing your feedback with us. We are sorry to hear that your Duet 11 Chromebook did not meet your needs, leading to you returning it.
We hope that you choose our products again in the future, and please feel free to ask us any questions about our products so that we can provide you with the information you seek.
Best regards,
Lenovo
- Cons mentioned:Ram
God for the price for watching YouTube
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too small and it was only 4gb of ram. Kinda slow and laggy.. you can do thinks well on it like watch YouTube, Netflix,, can use this for watching movies,, any hard work, it will be laggy.
No, I would not recommend this to a friend Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return because I thought it came with the pen.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey ElizabethR,
Thank you for sharing your feedback with us. We are sorry to hear that you returned your Duet 11 Chromebook, and we apologize for any confusion regarding what comes with the device.
Please feel free to reach out to us should you have any questions or need assistance.
Best,
Lenovo
Piece of garbage with an obvious design defect.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a giant piece of garbage that neither bestbuy nor Lenovo will support. Its own keyboard physically scratches up the screen and within 2 months there is basically a giant line across the screen from scratches caused by the last row of the keyboard. Lenovo and bestbuy don't care and you will be out 300-400 dollars with a device that progressively will get worse and worse and worse, all with a known design flaw (other reports online of the same issue). Stay away
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi EricL,
Thank you for sharing your feedback with us. We are sorry to hear that you are having trouble with your Duet 11 Chromebook. We wish to provide the best experience possible for those using our products, and we will investigate the matter to make the necessary changes.
This system is covered by a 1-year manufacturer's warranty, and if you feel that you have a warranty claim to submit, please follow this Lenovo Support link: https://support.lenovo.com/us/en/solutions/ht102247-submit-a-service-request, to learn how to file a PC service request or contact Lenovo Support at: 877-453-6686, to start a conversation that may lead to resolution.
Please update us when you can regarding this and reach out to us again should you have any questions or need further assistance.
Best regards,
Lenovo
Lenovo - Duet 11 Chromebook - 11"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad, a little heavy, and no drawing pen! No charger either! Not recommended.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey there Mzzw, we're sorry to hear that you ran into an issue with your Duet 11 Chromebook. This system ships with a 30W power adapter in the box under the tablet and its accessories. Should you encounter any issues, feel free to reach out so we can help. Thank you for taking the time to share your feedback with us.
Not enough memory in the laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the size of the Chromebook just that it’s really sensitive in everything I had only two weeks and for having a scratch on the screen they made It so complicated that they weren’t able to exchange it for a laptop that had the app for excel or Microsoft word .
No, I would not recommend this to a friendManda
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure I took it back nothing was wrong with it.
No, I would not recommend this to a friendStylus issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im sure the tablet is great. We ended up returning it because we couldnt find a stylus that fit.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi AnthonyT,
Thank you for sharing your feedback with us. We are sorry to hear that you ran into this problem with the Duet 11 Chromebook. We understand your decision, and we hope that you consider reaching out to us in the future regarding any trouble you may come across, as we could help direct you find the right pen solution.
We hope that you consider our products again in the future.
Best regards,
Lenovo
Don’t buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen stopped working after 3 months. Save your money and buy a higher quality computer
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hello Eric,
Thak you for sharing your feedback with us. We're sorry to hear that you ran into an issue. We strive to provide the best experience possible, so we're disappointed and apologize that this wasn't the case for you.
We recommend contacting Lenovo Support at this number: 877-453-6686, to work with the Customer Care team for swift action as we look to resolve this matter for you and make things right.
Please don't hesitate to let us know what else we can do to improve your experience, as your satisfaction is important to us.
Best regards,
Lenovo
Glorified tablet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No stars if I could where my 400 gift card at only reason I did review
No, I would not recommend this to a friend- Pros mentioned:Size
The little laptop that could
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this little Chromebook. I'm writing this on an airplane and connectivity is great. The screen and keyboard are a comfortable size for typing. The cord and plug are just a simple USB-C which makes the whole thing super light weight. I bought a bluetooth mouse and it worked right away. Set up was a breeze as it used my phone settings. It's terrific for travel and the detachable keyboard makes it versatile. I was almost talked into getting the larger one (more powerful and on sale) but I'm glad I didn't. This size is perfect as a tablet.
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi CatherineA, thanks for choosing Lenovo! We are glad to hear that you love your Duet 11, and we appreciate you sharing your feedback with us.