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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 453 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers highly value the touchscreen, ease of use, and performance of the Flex 5i 14" laptop. Many appreciate its compact size, long battery life, and the value for its price. Positive feedback also highlights its lightweight design and the versatility of the 2-in-1 functionality. However, some users experienced issues with the camera and reported concerns about heat and RAM limitations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 453 reviews
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great love the small portable size would recommend

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, JoannaP. Thank you for choosing Lenovo! We are glad to know that your Flex 5i works great for you, and we appreciate your time taken to share your experience and feedback with us. Lenovo

  • Rated 2 out of 5 stars

    Laptop is ok for basic requirements

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not impressed. If you have low expectations and minimal requirements this is probably sufficient, but I am trying to use Quickbooks and app doesn't work well with this and internet keeps disconnecting (tried trouble shooting with Lenevo feedback and some of the features to resolve aren't available on the laptop). We have two other laptops in the house with no internet connection issues.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey MarlaS,

      We're sorry to hear that your Flex 5i hasn't satisfied the minimum requirements for the software you need to use.

      If you are keeping your Flex 5i and wish to resolve the networking issues, we're not sure what Lenovo support has helped with, but we'll start with a baseline. First, open the Settings app > Select the Windows update tab > Select the Check for updates button. Next, if you have switched your device out of Windows 11 Home in S mode, open the Lenovo Vantage app > on the homepage, select the Check for updates button.

      If you have not switched out of S mode, to get the latest Lenovo issued drive updates, you will have to obtain them from the Lenovo Support website due to S mode's security functions. For your convenience, we've provided the specific web address you can follow to download the updated driver you need here: https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/flex-series/flex-5-14iau7/82r7/82r700l4us/downloads/driver-list/component?name=Networking%3A%20Wireless%20LAN&id=E3519D23-890E-4DE1-9064-DE6E7DA2515B

      If after the available updates are applied and the system restarts, yet the issue persists, in-depth troubleshooting will be necessary to fix the problem. We recommend contacting Lenovo Support here: 877-453-6686, for further assistance.

      Please update us when you can regarding this, and we appreciate you taking the time to share your feedback with us. Lenovo

  • Rated 5 out of 5 stars

    Lenova

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and wonderful device I like to buy from best buy

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, MouhamedB, thank you for choosing Lenovo! We are pleased to hear that your Flex 5i has been wonderful, and we appreciate you taking the time to share your experience with us. Lenovo

  • Rated 4 out of 5 stars

    Good laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well for what I needed for and that’s schoolwork

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, MichelleY, thank you for choosing Lenovo! We are glad to hear that your Flex 5i works very well for your needs, and we appreciate you taking the time to share your experience with us. Lenovo

  • Pros mentioned:
    Touchscreen

    Rated 1 out of 5 stars

    Not the right item in box

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t honestly review this particular laptop because I found one the same day I picked this one up, $40 cheaper and bought that one. The only difference is the one I got from other store is that it is a Dell but has all the same features that is listed on the Lenovo. So I attempted to return this one UNOPENED, and I got to Best Buy, the associate inspected the box to see if it was opened or not. Saw that it had not been opened yet and then he opened it and it wasn’t even a Lenovo in the Lenovo box. There was a completely different brand (HP, I believe) in the box instead. Not only was it not a Lenovo, but the HP or whatever it was in the box instead was dirty as hell and old

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A excellent laptop, the best deal, i buy again other products

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey, LeonardoO, thank you for choosing Lenovo! We are glad to hear that your Flex 5i has been excellent, and we appreciate you taking the time to share your perspective with us. Lenovo

  • Rated 5 out of 5 stars

    Great Buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop offers great value at a very affordable price.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, Joanna, thank you for choosing Lenovo! We are excited to hear that your Flex 5i has been great, and we appreciate you taking the time to share your experience with us. Lenovo

  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks for the help. The laptop is great anyone that’s want one should go get it from best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT PRODUCT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SO FAR IT HAS BEEN THE BESTLAPTOP I BOUGHT YET.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, MatthewS, thank you for choosing Lenovo! We are happy to hear that your Flex 5i has been the best for you, and we appreciate you taking the time to share your experience with us. Lenovo

  • Rated 5 out of 5 stars

    Decent Windows laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent value for the price .Bought it as an entry Windows laptop for a student.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good product and with a lot of features that are very useful for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    For the price this laptop packs lots of power

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price this laptop packs lots of power and is perfect for what I need.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, mreggers. Thank you for choosing Lenovo! We are pleased to hear that your Flex 5i is a perfect fit for your needs, and we appreciate you taking the time to share your experience with us. Lenovo

  • Rated 3 out of 5 stars

    Not impressed

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked my Samsung laptop better...the flexible Ideapad a nice feature...short battery life

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey BernadetteB,

      Thank you for sharing your feedback with us. We are sorry to hear that your experience with this Flex 5i 2-in-1 has been poor due to battery life not meeting your expectations and more. We'd like to work with you to try to improve your experience where possible.

      To start, there are many variables that contribute to shorter battery life. Thankfully, many of those variables can be adjusted. By default, the system will tend to give more speed when needed, which can sacrifice battery life. If you want to squeeze out more battery life, we recommend utilizing the Lenovo Vantage application that is preinstalled to adjust settings related to power and battery performance (to access relevant settings, open Vantage > Device Settings > Power). You can also take advantage of the keyboard shortcut, Fn + Q to toggle thermal modes and easily switch between prioritizing battery life or power, or even the best of both worlds.

      Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need further assistance.

      Best regards,
      Lenovo Lenovo

  • Rated 5 out of 5 stars

    Lenovo Flex

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value for money. Thank you Bestbuy for this offer

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey, KwameA, thank you for choosing Lenovo! We are glad to hear that your Flex 5i has good value to you, and we appreciate you taking the time to share your perspective with us. Lenovo

  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy. Went in looking to upgrade my laptop. And this was a perfect fit.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, JayM. Thank you for choosing Lenovo! We are glad to hear that your Flex 5i is the perfect fit for you, and we appreciate you taking the time to share your experience with us. Lenovo

  • Rated 5 out of 5 stars

    I like it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had it for 2 months now and it’s been good so far good

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey, Angella, thank you for choosing Lenovo! We are glad to hear that you are liking your Flex 5i, and we appreciate you taking the time to share your perspective with us. Lenovo

  • Rated 5 out of 5 stars

    Nice Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good laptop, just what I was looking for for my needs, this beautiful

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, JuanPablo. Thank you for choosing Lenovo! We are glad to hear that your Flex 5i is the right solution for your needs, and we appreciate you taking the time to share your experience with us. Lenovo

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gast reliable it does everything my business needs.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey, JasonS, thank you for choosing Lenovo! We are glad to hear that your Flex 5i has been amazing, and we appreciate you taking the time to share your perspective with us. Lenovo

  • Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new laptop! I’m so glad I made this purchase!

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey, KayaW, thank you for choosing Lenovo! We are glad to hear that you love your Flex 5i, and we appreciate you taking the time to share your experience with us. Lenovo

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. Fast and can be used as a tablet. Highly recommend.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, Joed, thank you for choosing Lenovo! We are glad to hear that your Flex 5i has been great, and we appreciate you taking the time to share your experience with us. Lenovo