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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 453 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers highly value the touchscreen, ease of use, and performance of the Flex 5i 14" laptop. Many appreciate its compact size, long battery life, and the value for its price. Positive feedback also highlights its lightweight design and the versatility of the 2-in-1 functionality. However, some users experienced issues with the camera and reported concerns about heat and RAM limitations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 453 reviews
  • Rated 5 out of 5 stars

    Lenovo

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my little laptop, my son will put an antivirus on it

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, MarleneC, thank you for choosing Lenovo! We are glad to hear that you love your Flex 5i, and we appreciate you taking the time to share your experience with us. Lenovo

  • Rated 5 out of 5 stars

    Great little kaptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this to replace my husband’s old laptop and it works great!

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, Momof3. Thank you for choosing Lenovo! We are glad to hear that your Flex 5i works great for you, and we appreciate you taking the time to share your experience with us. Lenovo

  • Rated 5 out of 5 stars

    Good for Students

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect Chromebook for students with good features

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey, NaSh, thank you for choosing Lenovo! We are glad to hear that your Flex 5i has been perfect for you, and we appreciate you taking the time to share your perspective with us. Lenovo

  • Rated 5 out of 5 stars

    Very satisfied

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop for the price, versatile features.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey, Liam, thank you for choosing Lenovo! We are glad to hear that you are very satisfied with your Flex 5i, and we appreciate you taking the time to share your perspective with us. Lenovo

  • Rated 5 out of 5 stars

    Lenovo flex 14"-

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once again Lenovo comes through- solid all-rounder!

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey, johhnyboy, thank you for choosing Lenovo! We are glad to hear that your Flex 5i has been solid for you, and we appreciate you taking the time to share your perspective with us. Lenovo

  • Rated 5 out of 5 stars

    Crafty Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid laptop. Using for crafting and functionality is exactly what I need.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, Toph. Thank you for choosing Lenovo! We are glad to hear that your Flex 5i meets your needs exactly, and we appreciate you taking the time to share your experience with us. Lenovo

  • Rated 5 out of 5 stars

    well done bestbuy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the keyboards and how it is easy to change it to tablet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yea

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t really used the computer yet, still trying to put it together

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine for surfing the internet, paying bills, etc.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, Vicc. Thank you for choosing Lenovo! It is nice to hear that your Flex 5i is great for your needs, and we appreciate you taking the time to share your experience with us. Lenovo

  • Rated 5 out of 5 stars

    Cool

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. Husband loves it…………… Would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great and affordable!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop! My husband will be using to write his book!

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, ShelleeM. Thank you for choosing Lenovo! We are glad to hear that your Flex 5i is working great for you, and we appreciate you taking the time to share your experience with us. Also, please wish your husband good luck for us! Lenovo

  • Cons mentioned:
    Camera quality

    Rated 1 out of 5 stars

    Bad product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very bad product that’s why the give you 15 days return policy. As been client with Best Buy this the lowest rate of satisfaction. Not recommended b/c the key pads are falling apart Which is wired in a month.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey SamuelH,

      Thank you for sharing your feedback with us. We are sorry to hear that you are having such trouble with your Flex 5i. We apologize for the frustration and inconvenience that may have caused you. We'd like to work with you to resolve this issue.

      Given the nature of what you've described, we recommend reaching out to Lenovo Support to see what your options are with getting your device reviewed and serviced.

      Please update us when you can regarding this. We look forward to hearing from you.

      Best regards, Lenovo Lenovo

  • Rated 5 out of 5 stars

    So happy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a amazing laptop..............................

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    did not last.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this laptop however after only using it for 3 months, the screen is just black now. It turns on and off as I can hear the fan running but the screen will not come on. Disappointed as I need this laptop for school. Hoping I can bring it in to be fixed though.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey ShannonM,

      We're sorry to hear that you ran into this issue with your Flex 5i.

      To try to resolve this, we recommend contacting Lenovo Support here: 877-453-6686, to discover a solution.

      Please update us when you can regarding this, and we appreciate you taking the time to share your feedback with us. Lenovo

  • Rated 2 out of 5 stars

    Usually breaks down after warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always have problems with brand. The screen goes out and sometimes it just won't turn on. Always problems with Lenovo

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Awful battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Affordable but crap battery life. Last a day if I am lucky. I'd never but it again. Stopped holding much of a charge of a few months.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    Keep your money!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing but problems since I purchased it. Randomly shuts down and disconnects from the internet. Consistently runs hot. I'll never purchase again!

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey ChandraP,

      We're sorry to hear that you're having this problem with your Flex 5i. To try to resolve this, first, we recommend ensuring you have the latest software by checking for updates, as this could correct the issue. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button. Next, open the Lenovo Vantage app > on the homepage, select the Check for updates button. If after the available updates are applied and the system restarts, yet the issue persists, in-depth troubleshooting will be necessary to fix the problem. We recommend contacting Lenovo Support here: 877-453-6686, for further assistance.

      Please update us when you can regarding this, and we appreciate you taking the time to share your feedback with us. Lenovo

  • Cons mentioned:
    Camera quality

    Rated 1 out of 5 stars

    Bad product and warranty

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera did not work during first start up of the laptop, they said I would have to send it in to be repaired and it would take up to three weeks or more. But I needed it for college and couldn’t give it up for three weeks so I had to buy an external camera.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey GuyS, we're sorry to hear that you ran into an issue with your Flex 5i and that you could not send it out for repair. We have noted your feedback, and if we can help you with your laptop in any way, please let us know. Thank you for taking the time to share your feedback with us. Lenovo

  • Rated 2 out of 5 stars

    Look for something else

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this computer for my son. I would not recommend buying this computer. It is slow, the touchpad does not work properly, the lag time to search for anything is long, and the customer service from Best Buy is terrible. Save yourself time and get a better quality computer overall for the money. Just an honest review from a mom who thought I was getting a good quality product.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey, JillC. We're sorry to hear that your Flex 5i did not work out for you and your son. We hope that you find the right computing solution for you and if we can help with that, we'd be glad to do so. We appreciate your time taken to share your perspective with us. Lenovo

  • Rated 3 out of 5 stars

    Battery life isnt good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery lasts for around 3.5 hours. Rest all is okay. However, because of the battery, returned this within 2 weeks.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey, abhishr. We are sorry to hear that the battery life of your Flex 5i fell short for you, leading to you returning it. In the future, should you encounter any issues with our product, please feel free to contact Lenovo Support for assistance in resolving your issues, as battery life is something that is easily adjustable. We hope that you choose our product again in the future and appreciate you taking the time to share your perspective with us. Lenovo