Customer Ratings & Reviews

Hey there,

We're sorry to hear that you are having trouble with your Flex 5i.

To try to resolve this, first, we recommend ensuring you have the latest software by checking for updates, as this could correct the issue. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button. Next, open the Lenovo Vantage app > on the homepage, select the Check for updates button. If after the available updates are applied and the system restarts, yet the issue persists, in-depth troubleshooting will be necessary to fix the problem. We recommend contacting Lenovo Support here: 877-453-6686, for further assistance.

Please update us when you can regarding this, and we appreciate you taking the time to share your feedback with us.

Hey MaryR,

Thank you for sharing your feedback with us. We are sorry to hear that you are having trouble with your Flex 5i. We apologize for any inconvenience that this may have caused you.

If you need further assistance, please feel free to reach out to us with details of the matter so that we may assist you. Also, you can contact Lenovo Support at this number: 877-453-6686, to work with someone who may do the same.

Best regards,
Lenovo

Hi, MakyaJ. While we are thankful that you chose our product, we are sorry to hear that you are having issues with it. To try and resolve this, we recommend checking for and applying updates in Windows Settings. If the issues continue after these updates, we recommend you call Lenovo Support for additional help at: 877-453-6686. We appreciate you taking the time to share your perspective with us.

Hey, Aniket, we're sorry to hear that you're having this issue with your Flex 5i. To try to resolve this, we recommend ensuring that your system is updated by opening Settings > Windows update > Check for updates, then applying whatever available updates can be installed. If after application and restarting your issue persists, we recommend contacting Lenovo Support for assistance. We appreciate you taking the time to alert us of this issue so we may use it make the necessary changes.

Hi, BillJ. We are sorry to hear that your Flex 5i has fallen short of your expectations. When looking for your next device, we recommend all who are in search of a computing solution, that they review the features, design, and specifications of any device and select what aligns best with their needs and preferences to help ensure you find the right fit for you. We appreciate you taking the time to share your experience with us so that we may use it to continue to better our products and services for yourself and others.

Hi HernanS,

Thank you for sharing your feedback with us. We are sorry to hear that your Flex 5i has fallen short for you regarding this.

If we can help improve your experience or if you have any questions, concerns, or request, please don't hesitate to reach out to us.

Best regards,
Lenovo

Hey Kazi,

We are sorry to hear that you had trouble with your Flex 5i, leading to you returning it. If the matter was not your Flex 5i falling short of your system requirements needed for your use, but rather a system performance issue, in the future, should you encounter any issues with our product, please feel free to contact Lenovo Support for assistance in resolving your issues.

We hope that you choose our product again in the future and appreciate you taking the time to share your perspective with us.

Hi RobertB,

Thank you for sharing your feedback with us. We are sorry to hear that you are having trouble with your Flex 5i 2-in-1. We apologize for the inconvenience that this has caused you, and we'd like to work with you to resolve this issue.

To start, we recommend ensuring you have the latest software by checking for updates, as this could correct the issue. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button, apply all available updates. Next, open the Lenovo Vantage app > on the homepage, select the Check for updates button, following on-screen prompts to apply all available updates here as well.

If after the available updates are applied and the system restarts, yet the issue persists, please try completing a system reset. To learn how to do so, please visit this Microsoft Support webpage: https://support.microsoft.com/en-us/windows/reset-your-pc-0ef73740-b927-549b-b7c9-e6f2b48d275e, for details. To note, you will need to reinstalled system files and programs, setting up the computer again after the reset is completed.

Please let us know what else we can do to improve your experience, as your satisfaction is important to us.

Best regards,
Lenovo

HI OlgaL, we're sorry to hear that you are having such trouble with your Flex 5i. Since we do not know the details of went wrong, we cannot provide immediate troubleshooting assistance, but to resolve this issue, we recommend contacting Lenovo Support directly at this number: 855-253-6686, to work with them for in-depth troubleshooting.

Hey MegV,

Thank you for sharing your feedback with us. We are sorry to hear that you had trouble with your Flex 5i, leading to you returning it. We apologize for the frustration and inconvenience that this may have caused you.

We hope that you choose our products again in the future, and please feel free to reach out us should you have any questions or need assistance with our products.

Best regards,
Lenovo

Hey LeviG,

We are sorry to hear that you had trouble with your Flex 5i, leading to you returning it. We hope that you choose our products again in the future and that if you run into an issue, that you reach out to us so that we may assist you.

Best Regards,
Lenovo

Hi MarygraceF,

Thank you for sharing your feedback with us. We are sorry to hear that you are having trouble with your Flex 5i. We apologize for the frustration and inconvenience that this may have caused you, and we'd like to work with you to resolve this issue.

To start, we recommend ensuring you have the latest software by checking for updates, as this could correct the issue with the latest version of Windows patches and driver updates. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button. Next, open the Lenovo Vantage app > on the homepage, select the Check for updates button and ensure are updates are fully installed.

Next, to address battery life – there are many variables that contribute to shorter battery life. Thankfully, many of those variables can be adjusted. By default, the system will tend to give more speed when needed, which can sacrifice battery life. If you want to squeeze out more battery life, we recommend utilizing the Lenovo Vantage application that is preinstalled to adjust settings related to power and battery performance (to access relevant settings, open Vantage > Device Settings > Power). You can also take advantage of the keyboard shortcut, Fn + Q to toggle thermal modes and easily switch between prioritizing battery life or power, or even the best of both worlds.

Please update us when you can regarding this and reach out to us again should you have any questions or need further assistance.

Best regards,
Lenovo

Hey Leah,

Thank you for sharing your feedback. We are sorry to hear that you are experiencing issues with your Flex 5i's battery life. We apologize for any inconvenience that this may have caused you. We'd like to work with you to try to improve your experience.

To start, we recommend ensuring you have the latest software by checking for updates, as this could correct the issue with outdated software affecting system performance and efficiency. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button and ensure all available updates are applied. (If your device has been switched out of Windows 11 Home in S mode) Next, open the Lenovo Vantage app > on the homepage, select the Check for updates button and follow the on-screen instructions to apply updates.

Now, by default, the system will tend to give more speed when needed, which can sacrifice battery life. If you want to squeeze out more battery life, we recommend utilizing the Lenovo Vantage application that is preinstalled to adjust settings related to power and battery performance (to access relevant settings, open Vantage > Device Settings > Power). You can also take advantage of the keyboard shortcut, Fn + Q to toggle thermal modes and easily switch between prioritizing battery life or power, or even the best of both worlds.

Please update us when you can regarding this, so that we can provide you with more assistance if need be and know what worked well for you or did not, as your feedback is important to us.

Best regards,
Lenovo

Hey Michellel,

We're sorry to hear that you ran into an issue with your Flex 5i.

If you'd like to some assistance with exploring your device repair options, we recommend contacting Lenovo Support at this number: 877-453-6686.

Please update us when you can regarding this, and we appreciate you taking the time to share your feedback with us.

Hey there,

We are sorry to hear that you returned your Flex 5i. In the future, should you encounter any issues with our product or have questions, please feel free to contact Lenovo Support or leaving a question in the Q&A section of the product page for assistance in resolving your issues.

We hope that you choose our product again in the future and appreciate you taking the time to share your perspective with us.