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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 564 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers value the Flex 5i 14" 2-in-1 laptop's touchscreen capabilities, praising its responsiveness and convenience. They also appreciate its affordable price, noting its good value for the features offered. Additionally, customers highlight the laptop's solid performance, easy-to-use interface, and lightweight design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 542 reviews
  • Pros mentioned:
    Performance, Touchscreen
    Cons mentioned:
    Speakers

    Rated 4 out of 5 stars

    A more premium simple laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This affordable touchscreen convertible laptop comes with solid performance and good battery life encased in a design that features some premium elements you would usually see in higher-end laptops. With all that said, a few things I didn't like, such as its heavier than other 14" ultrabooks and the speakers volume at max could be louder for my taste, plus there is no upgrading, the ram in the future since it's soldered on. Form-factor: The first impression I got was that it is well-built and sturdy with no flex anywhere. The hinges connected to the screen are rock solid, something you see more on the premium laptops with the fruit logo. The top of the laptop is made of metal, which gives the laptop a very premium feel and appearance with the keyboard base being made of plastic. For a 14-inch convertible that's 3.31 pounds is bit heavier than I'm used to. Keyboard and touchpad: Typing on this keyboard is overall a good experience. Lenovo is well known for making excellent keyboards for its laptops and it shows here. It has a good layout that is fairly comfortable with good keystroke feedback. The touchpad surface is smooth enough for my fingers to glide across it with ease, gestures, double-clicking resister just fine, which is delightful for me since many other affordable laptops suffer from a bad keyboard and/or touchpad. Display and audio: The display is 16:10 aspect ratio with WUXGA resolution (1920x1200) is plenty sharp for a display and has good viewing angles. The screen colors accuracy is not the best 42% coverage of NTSC, but because of what I use this laptop for, this is not a dealbreaker for me. The touch screen is good and responsive. The speakers are mediocre, and my phone can get louder than this laptop. Webcam is a Full HD (1080p) video camera that actually looks pretty good but does not have Windows Hello sign in feature (instead, it uses a fingerprint biometric which works very well btw). Battery life and performance: The new 13th-generation Intel Core processors is better when it comes to battery life as I got over 7 hours most of the time. This Core i5 laptop can nearly match the performance of a high-end 12th-generation Core i7 also, so it is a very speedy experience even while multitasking with 10 tabs open in the browser. Another example of this is that I encoded a 30-minute video that only took 12 minutes to encode. If you value performance more than the gripes mentioned, then the Lenovo IdeaPad Flex 5i is an excellent choice for basic tasks that is both reliable and durable for long-term ownership. Sidenote: Linux distros works out the box with this device except for the fingerprint reader.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lenovo Flex the best

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best of the best. Its 2-in-1 convertible design makes it versatile to use as a traditional laptop or as a tablet. The hinges are firm and allow a full 360° rotation, keeping the screen in a stable position in any mode. Good colors and clarity. The battery has a decent performance, reaching between 7 and 9 hours with moderate use. This is enough for a day of work. It is an excellent option. Highly recommended.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey EvaL, thanks for choosing Lenovo! We are thrilled to hear that you are highly satisfied with your Flex 5i. We appreciate you taking the time to share your experience with us. Lenovo

  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Lenovo for the win

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this 2-1. Very easy to use, i like the touchscreen and fingerprint scanner, caught a great sale abt 200 off retail price, i have no complaints thus far

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey, Bosspower, thank you for choosing Lenovo! We are glad to hear that you are liking your Flex 5i, and we appreciate you taking the time to share your perspective with us. Lenovo

  • Rated 5 out of 5 stars

    Solid sub-$500 PC laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this Lenovo Flex 5i laptop for around $420 on sale, and based on pricing history and current market prices for similarly-spec’d laptops, I would assume this would be available for well under $500 most of the time (at least, as of the time of writing). I bought it as a work laptop after trying out multiple similarly-priced models. The Flex 5i, in my opinion, has the best combination of functionality and design at this price. There are definitely other options (including from Lenovo) that provide more powerful hardware, but at the expense of design. The Flex 5i is surprisingly heavy but feels substantial, with a metallic lid and plastic body. The beefy metal hinges that allow the screen to rotate 360 degrees for use as a tablet feel very solid and do not wobble nearly as much as other competitors. There’s little flex to the body, although there is some under the keyboard. The upward-firing speakers are a nice touch, even if they aren’t particularly loud or full-sounding. There’s also a fingerprint scanner, which is a nice touch. The display is a Goldilocks-sized 14” gloss IPS touchscreen with a resolution of 1920x1200 (16:10 widescreen-plus). It has good contrast, sharpness, and viewing angles, and the 300-nit brightness is plenty for most well-lit settings. However, the glossy panel may make it difficult to use in direct sunlight outdoors, but you’d be hard pressed to find anything brighter in this price category. Compared to competitors by HP and ASUS, the Lenovo’s display is relatively sharper and brighter. The color gamut is narrow, leading to some washout, but this is also true of almost everything in its price range, so don’t expect a professional video-editing display. It works fine for most work and content-consumption uses. As is typical for Lenovo devices, the keyboard is one of the best in class. I type a lot at my job, so this was a huge factor. While the “O” key did lack smoothness in the travel initially, the keys have loosened up with some use. I prefer the stiffness and clickiness as compared to some of HP’s and Dell’s lower-end devices, which have a soft, gummy keypress that does not feel great to use. Larger, cheaper Ideapads tend to also have great keys, but a lot of flex to the body under the keyboard. The trackpad is responsive enough, but I use a wireless mouse most of the time. I don’t have an opinion on the touchscreen’s responsiveness, as I always use the device as a laptop. Overall, a great input experience for the price. The hardware specs are well matched to the design and price - while it’s unfortunate that 8GB of non-upgradable RAM is still standard at a time where Windows and a Chrome window will eat almost 75% of it, the 12th gen Core i5 and Iris Xe graphics do a great job of keeping the user experience snappy. While the palm rest will get a little warm during a heavy workload, the heat is nowhere near as bad as my 2020 MacBook Pro, which will become almost impossible to use on a lap when multitasking. I dual-boot Linux when I’m not at work for casual use, and have used Steam and Proton to try out the laptop’s gaming performance. If you are willing to play older or lighter titles at 720p or at low graphical settings, you can play a few things. Just don’t expect to play any AAA titles released in the last 5 years or so - the combined system and video RAM of 8GB is just not enough for demanding titles. You should be able to get something like Fortnite or Valorant running at playable frame rates, at lower settings. Battery life is decent - I rarely use all of it at once but it appears to be good for about 6 hours with the power efficiency mode turned on and the screen brightness turned down slightly while doing real-world work. IO is also good - you get a barrel-style charger, which leaves you a powered USB-C port, 2 USB-A ports, an HDMI, a headphone/mic jack, and an SD slot open while charging. The webcam (which is a very standard, low resolution camera good for conferencing and not much else) has a physical privacy shutter on it, which is nice. There is some unnecessary Lenovo bloatware installed by default, all of which heavily pushes Norton antivirus software subscriptions (which is worse on the system resources than most actual malware, and does little that Windows Defender is able to do by default). I recommend uninstalling most of it on first setup (Lenovo Now and Lenovo Vantage being the major annoyances). Overall, a very nice basic/office/web surfing laptop for the price. If it’s at $450 or less, there’s not much else that’s cheaper where you won’t be making significant compromises on build quality or specifications. If your needs are for school, office applications, web surfing, and maybe the occasional Rocket League match, this is a great option.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey Cliff,

      Thank you for choosing Lenovo!

      It is great to know that your experience with your Flex 5i has been quite nice overall, and we appreciate you taking the time to share your experience and feedback with us in detail. Lenovo

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great budget laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great budget laptop that also supports lenovo's writing pen. Perfect for everyday web browsing and some doodling as well as editing photos. I will note it's not the most powerful laptop but its battery life is pretty good and it does most everything you would want to do from day to day.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey tybug26,

      Thank you for choosing Lenovo and for sharing your feedback with us!

      We are glad to hear that your Flex 5i 2-in-1 is perfect for your use.

      Please feel free to reach out to us should you have any questions.

      Best,
      Lenovo Lenovo

  • Rated 5 out of 5 stars

    UNHAPPY

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a Lenovo computer on January 19, expecting it to be reliable for my school assignments. Unfortunately, just three months later, on April 21, the computer completely stopped working and wouldn’t turn on. This was especially frustrating because I had an important assignment that I couldn’t print due to the malfunction. When I initially went to buy a computer, I was leaning toward purchasing an HP, but the salesperson convinced me to go with Lenovo instead. Now, I deeply regret that decision. A brand-new computer should not fail so quickly, especially when it’s only being used for basic tasks like schoolwork. I am extremely disappointed with this purchase and would not recommend Lenovo based on my experience.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey FloraR,

      Thank you for sharing your feedback with us. We are sorry to hear that you are having trouble with your Flex 5i. We apologize for the disappointment that this has caused you.

      Since we do not know the details of what went wrong for you, we cannot provide immediate troubleshooting tips to follow, but we wish to work with you to resolve this. We recommend contacting Lenovo Support directly at this number: 855-253-6686, to work with a representative for in-depth troubleshooting.

      Best regards,
      Lenovo Lenovo

  • Rated 5 out of 5 stars

    College Student

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Lenovo has been nothing less than perfect. This is the perfect fit for me being that I'm a college student who needed something light weight and efficient . Fits on all my classroom desks and at home desk as well.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey TerriC, thanks for choosing Lenovo! We're pleased to hear that your Flex 5i is the perfect fit for you, and we appreciate you taking the time to share your perspective with us. Lenovo

  • Rated 5 out of 5 stars

    Great value and nice to use daily.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is probably the best "bang for buck" laptop out there. The screen resolution and color is very nice. The keyboard is nice. The processor actually benchmarks around 13,000 on CPU benchmark, which is quite good at this price point. I'd be happy with it even if it didn't have a touch screen, but the touch screen works well. The only negative isthat the battery life is quite short in my opinion, but that is compared to the M3 MacBook that i usually use, and that costs 3x what this machine does. So yeah, i'm pretty happy with it.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey Musicnater, thanks for choosing Lenovo! We are pleased to hear that you are very happy with your Flex 5i, and we appreciate you taking the time to share this feedback with us. Lenovo

  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Lenovo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice computer ! I love it. Very easy to use and is touch

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, LuzP. Thank you for choosing Lenovo! We are happy to hear that you love your Flex 5i, and we appreciate you taking the time to share your experience with us. Lenovo

  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new laptop, and its touch screen, and it turns into a tablet! Also i like the southfield location employee's Zac! He helped me alot plus he a cool guy!

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey KodeH,

      Thank you for choosing Lenovo and for sharing your feedback with us!

      We are glad to hear that you love your Flex 5i 2-in-1 and that your shopping experience was great.

      Please feel free to reach out to us should you have any questions.

      Best,
      Lenovo

      P.S. Shout out to Zac at Southfield! Lenovo

  • Rated 5 out of 5 stars

    Easy to Use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up and use immediately. It’s really good for everyday use for college and smooth for gaming because of the graphics card.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey user399187,

      Thank you for choosing Lenovo and for sharing your feedback with us!

      We are glad to hear that your Flex 5i is a great fit for your use.

      Please feel free to reach out to us should you have any questions.

      Best,
      Lenovo Lenovo

  • Rated 4 out of 5 stars

    Lenovo Flex 5i

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good choice for student. The product is value for money. Though It has heating issue but overall the product is good for everyday use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic lenovo and best buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service is very good, the Lenovo laptop I bought is top-notch in terms of quality and price, and the warranty is excellent. Thank you, Best Buy.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey IvonneH,

      Thank you for choosing Lenovo and for sharing your feedback with us!

      We are glad to hear that your customer service received was quite good and that your Flex 5i has been fantastic for you.

      Please feel free to reach out to us should you have any questions.

      Best,
      Lenovo Lenovo

  • Rated 5 out of 5 stars

    Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Salesman zoned in quickly what would Be best for us and followed it through and even checked us out. Now it is plugged in where my desktop was

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey LynnF,

      Thank you for choosing Lenovo and for sharing your feedback with us!

      We are glad to hear that you found the right fit for you.

      Please feel free to reach out to us should you have any questions.

      Best,
      Lenovo Lenovo

  • Rated 5 out of 5 stars

    BEST BUY & LENOVO FAN!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Lenovo Laptop (my 2nd Lenovo laptop purchase ) from Best Buy! Also was thrilled to walk in make my selection and be back in my car in about 20 minutes!!! Great service.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey VirginiaDNashville,

      Thanks for choosing Lenovo!

      It is good to know that you love your Flex 5i and that your service received was great.

      We appreciate you taking the time to share this with us. Lenovo

  • Rated 5 out of 5 stars

    Great product, fast and good price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ideal screen size depends on how you plan to use the laptop. For example, 13-14 inches are ideal for mobile use. It worked perfectly for me, as it's fast and portable. It's the best buy. Thank you.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey NubiaPerez, thanks for choosing Lenovo!

      We are glad to hear that your Flex 5i is working perfectly for you, and we appreciate you taking the time to share this with us. Lenovo

  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    My new laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has been a life saver for me. It helps me with my everyday needs outside of work. I also love the touch screen feature as well.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, JamW. Thank you for choosing Lenovo! We are pleased to hear that your Flex 5i has been helpful in various ways, and we appreciate you taking the time to share your experience with us. Lenovo

  • Rated 5 out of 5 stars

    Lenovo IDEAPAD Flex 5i

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this idea pad 5i it is fast and I can multitask on it seamlessly, even editing on separate audio/visuals apps it’s pretty easy to use!!!

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey TravisS,

      Thanks for choosing Lenovo!

      It is good to know that you love your Flex 5i, and we appreciate you taking the time to share this with us. Lenovo

  • Rated 5 out of 5 stars

    Lenovo flex 5i

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. Does everything I need. Fast start up. Good amount of storage. Touchscreen is a nice feature.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi SugarPete,

      Thanks for choosing Lenovo!

      We are glad to hear that your Flex 5i meets your needs, and we appreciate you taking the time to share your perspective with us.

      Best,
      Lenovo Lenovo

  • Rated 3 out of 5 stars

    Too many problems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this on March 6 and I have been having issues with the WiFi connection and I set up my finger as a secondary passcode option and that stopped working. I keep having to restart the laptop because it gets stuck and it won’t allow me to use the keys. So just do your research before you buy.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi NikkiW,

      Thank you for sharing your feedback. We are sorry to hear that you're having such trouble with your Flex 5i. We apologize for the inconvenience and frustration this may have caused you.

      We'd like to work with you to resolve these issues. To start, by ensuring you have the latest software by checking for updates, this could correct the errors by ridding of any system bugs. You can start by first opening the Settings app > Select the Windows update tab > Select the Check for updates button.
      Next, open the Lenovo Vantage app > on the homepage, select the Check for updates button. Apply all available updates and follow the prompts to finalize installation.

      Please do not hesitate to reach out to us if you have any questions or need further assistance.
      Thank you for your patience and understanding.

      Best,
      Lenovo Lenovo

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