Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.5 out of 5 stars with 671 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers commend the Flex 5i 14" laptop's touchscreen, performance, and battery life, frequently citing its ease of use and light weight as significant advantages. Many appreciate the 2-in-1 functionality and find the price reasonable for the features offered. However, some users reported minor issues with the Wi-Fi connection and sound quality. A few also noted that the device can get warm during use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 671 reviews
  • Rated 5 out of 5 stars

    Good deal

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal. Saved $200 on a promo before price went up. Great service and great product. Love the 2 in 1 laptop/tablet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Reliable

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, reliable, and easy to take on the go. Good for light city traveling and working at the park

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, BaileyA, thank you for choosing Lenovo! We are glad to hear that your Flex 5i is working out great for its purpose, and we appreciate you taking the time to share your experience with us. Lenovo

  • Rated 5 out of 5 stars

    Lenovo - Flex 5i 14" FHD Touchscreen 2-in-1 Laptop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been very pleased with the Lenovo - Flex 5i 14" FHD Touchscreen 2-in-1 Laptop I purchased from Best Buy. The salesperson at Best Buy gathered my requirements and quickly was able to recommend a laptop that met my needs and was within my budget.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey DennisG,

      Thanks for choosing Lenovo!

      It is good to know that you are quite pleased with your Flex 5i and that your shopping experience was stellar.

      We appreciate you taking the time to share this with us. Lenovo

  • Rated 3 out of 5 stars

    Lasted 5 weeks

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful Laptop for my young student. It replaced an old Lenovo Thinkpad that had charging issues. Thinking we could use this one a few years before any battery issues came up. The laptop literally stopped charging the night of a late work deadline. No charging light even after using a different charger. I could only get it to start charging by taking the bottom cover off and unplugging the battery then replugging it back in. Unfortunately late work deadline was missed. I'm going to search for firmware updates but this is a very frustrating issue and ultimately dissapointed in Lenovo laptops.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi Toysheik,

      Thank you for sharing your feedback with us. We are sorry to hear that you are having trouble with your Flex 5i. We apologize for the disappointment and inconvenience that has stemmed from this, and we'd like to work with you to resolve this issue.

      To start, please perform a static discharge/power cycle. To do so:
      1. Remove all cables connected to the device (power adapter, HDMI, external mouse, external keyboard, etc.).
      2. Be sure device is powered off, then. press and hold the power button down for 60 seconds. When done, re-attach all cables and insert the power adapter, letting the laptop charge for a couple minutes, then power up the machine as usual.

      If this does not resolve the issue, we recommend ensuring you have the latest software by checking for updates, as this could correct the issue. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button and apply all available updates. (If your device is switched out of Windows 11 Home in S mode) Next, open the Lenovo Vantage app > on the homepage, select the Check for updates button and ensure all available updates are applied successfully.

      If after these steps your issue still persists, we then recommend contacting Lenovo Support directly at this number: 855-253-6686, to work with a representative for more in-depth troubleshooting.

      Please update us when you can regarding this and reach out to us again here should you have any questions.

      Best regards,
      Lenovo Lenovo

  • Rated 5 out of 5 stars

    Business to Personal

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lenovo is a perfect size, weight and power . I am convinced it will handle any task or program you need or have. The Geek Squad was also fantastic in transferring all of the files from my previos Lenovo even though it had died!

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey Andi,

      Thank you for choosing Lenovo again and for sharing your feedback with us!

      We are glad to hear that your Flex 5i is the perfect fit for you.

      Please feel free to reach out to us should you have any questions.

      Best,
      Lenovo Lenovo

  • Rated 5 out of 5 stars

    warm at times but very slim and light

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice budget laptop gets warm at time but very slim and light with big screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as gift to my sister she loves it. Small...slick and easy to carry around

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey, , thank you for choosing Lenovo! We are glad to hear that your sister loves it, and we appreciate you taking the time to share your perspective with us. Lenovo

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Just right

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It runs very smooth and it doesnt lag all for my day to day use . Definitely perfect for a college student .

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    N/A

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The experience was highly satisfactory. I strongly endorse Best Buy. The customer service was outstanding.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great help on the job site.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is a great help while working on the job site and at home.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, JeffS. Thank you for choosing Lenovo! We are glad to hear that your Flex 5i is a great fit for you, and we appreciate you taking the time to share your experience with us. Lenovo

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Bang for your buck!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Laptop for the price. Great screen, great battery life.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey, Sleepie, thank you for choosing Lenovo! We are glad to hear that your Flex 5i has been amazing, and we appreciate you taking the time to share your perspective with us. Lenovo

  • Rated 5 out of 5 stars

    100% recommend

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it! Great battery life and the size is perfect!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent performance

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent performance and no nose ,worth for money

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey SreenivasaraoM, thanks for choosing Lenovo! We're thrilled to hear that your Flex 5i performs excellently for you. We really appreciate you sharing your experience and feedback with us. Lenovo

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best in Budget laptop

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best in Budget laptop , Performance , 2 in 1 laptop and decent speakers.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey, SairahulV, thank you for choosing Lenovo! We are glad to hear that your Flex 5i has been the best value to you, and we appreciate you taking the time to share your perspective with us. Lenovo

  • Rated 5 out of 5 stars

    Just what I needed

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new laptop. Was not looking to spend a fortune but wanted something nice and got it could not be happier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Suprised at how good it is. Great value.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pleasantly surprised with this Lenovo. I thought it would be a cheaper laggy version, slow and just a very basic laptop. Well it turns out its quite capable for everyday business, home use. It has plenty of ports including USB and USB-c, an HDMI port, and for an i5m with 8 GB in memory it really works well for what I need it for.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, SuitcaseLawyer, thank you for choosing Lenovo! We are happy to hear that your Flex 5i has great value to you and has pleasantly surprised. We appreciate you taking the time to share your experience with us. Lenovo

  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Great Value Laptop

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful laptop for its price. Screen quality is amazing. The laptop can be also used like a tablet PC.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great laptop

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Fast setup and easy to use. Extremely happy with my purchase.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey, Alot4nothin, thank you for choosing Lenovo! We are glad to hear that your Flex 5i has been great and that you are extremely happy with it. We appreciate you taking the time to share your experience with us. Lenovo

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Pretty good labtop

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my 12yr old son. So far so good. Good battery life and he’s able to do his school on it

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, Lopez24. Thank you for choosing Lenovo! We are glad to hear that your Flex 5i is working out well, and we appreciate you taking the time to share your experience with us. Lenovo

  • Rated 5 out of 5 stars

    Adorei

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved my notebook is perfect Eu amei e super recomendo

    I would recommend this to a friend