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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 678 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers commend the Flex 5i 14" laptop's touchscreen, performance, and battery life, frequently citing its ease of use and light weight as significant advantages. Many appreciate the 2-in-1 functionality and find the price reasonable for the features offered. However, some users reported minor issues with the Wi-Fi connection and sound quality. A few also noted that the device can get warm during use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 678 reviews
  • Rated 3 out of 5 stars

    Lasted 5 weeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful Laptop for my young student. It replaced an old Lenovo Thinkpad that had charging issues. Thinking we could use this one a few years before any battery issues came up. The laptop literally stopped charging the night of a late work deadline. No charging light even after using a different charger. I could only get it to start charging by taking the bottom cover off and unplugging the battery then replugging it back in. Unfortunately late work deadline was missed. I'm going to search for firmware updates but this is a very frustrating issue and ultimately dissapointed in Lenovo laptops.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi Toysheik,

      Thank you for sharing your feedback with us. We are sorry to hear that you are having trouble with your Flex 5i. We apologize for the disappointment and inconvenience that has stemmed from this, and we'd like to work with you to resolve this issue.

      To start, please perform a static discharge/power cycle. To do so:
      1. Remove all cables connected to the device (power adapter, HDMI, external mouse, external keyboard, etc.).
      2. Be sure device is powered off, then. press and hold the power button down for 60 seconds. When done, re-attach all cables and insert the power adapter, letting the laptop charge for a couple minutes, then power up the machine as usual.

      If this does not resolve the issue, we recommend ensuring you have the latest software by checking for updates, as this could correct the issue. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button and apply all available updates. (If your device is switched out of Windows 11 Home in S mode) Next, open the Lenovo Vantage app > on the homepage, select the Check for updates button and ensure all available updates are applied successfully.

      If after these steps your issue still persists, we then recommend contacting Lenovo Support directly at this number: 855-253-6686, to work with a representative for more in-depth troubleshooting.

      Please update us when you can regarding this and reach out to us again here should you have any questions.

      Best regards,
      Lenovo Lenovo

  • Rated 5 out of 5 stars

    Big thing in a Small Package!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's small but packs a big punch! I was concerned if it could meet the need. But exceed expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my computer. Great, great, great, great, great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It only took 3 tries part I

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    went to pick up and was given a incorrect device that looked like someone took it out of their back and put it in the box. Dirty had a sticker on it. Luckily it was only my 2nd attempt that morning to get a device the first one was cancelled after i was charge so that means $300 floating around out of reach. So now i have a device that i need to return but if i do that will mean another $300 in a processing mode…. 3 stars are for lenovo not burst buy. even tho the laptop is probably nice

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Light

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought on sale in time for use in college. Light enough to carry around.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey, Mimmi, thank you for choosing Lenovo! We are glad to hear that your Flex 5i is working out well for you, and we appreciate you taking the time to share your experience with us. Lenovo

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop for middle school, our son loves it

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey, UMES, thank you for choosing Lenovo! We are glad to hear that your son loves it, and we appreciate you taking the time to share your perspective with us. Lenovo

  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Lenovo Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size for me. Easy to use and like the touchscreen feature.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey, SandraB, thank you for choosing Lenovo! We are glad to hear that your Flex 5i is perfect for you, and we appreciate you taking the time to share your thoughts with us. Lenovo

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love Love Love!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is perfect for my college classes and work. Would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Lenovo #1

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this computer! Easy to set up and very reliable.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey, AnnL, thank you for choosing Lenovo! We are glad to hear that you are loving your Flex 5i, and we appreciate you taking the time to share your perspective with us. Lenovo

  • Rated 5 out of 5 stars

    Awesome laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop Touchscreen, tablet function, right size

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop at a great price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great product at a great price. I'm thinking about buying another one.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, TonyB, thank you for choosing Lenovo! We are glad to hear that your Flex 5i has been great for you, and we appreciate you taking the time to share your experience with us. Lenovo

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    New Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems to be working just fine. We use it mostly for research and paying of bills.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer I love it it’s really fast… Great price.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey, WindellG, thank you for choosing Lenovo! We are glad to hear that your Flex 5i has been great, and we appreciate you taking the time to share your perspective with us. Lenovo

  • Rated 5 out of 5 stars

    Great product for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, Been using it for years now. Great laptop

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small but good performance would definitely recommend purchasing this laptop

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little laptop. I have several of these that we use for work.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, JamesR. Thank you for choosing Lenovo! We are glad to hear that your Flex 5i has been great, and we appreciate you taking the time to share your experience with us. Lenovo

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    My Newest Lenovo Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Lenovo laptop computers. They are so easy to use.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey, PamelaS, thank you for choosing Lenovo! We are glad to hear that you love your Flex 5i, and we appreciate you taking the time to share your perspective with us. Lenovo

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great quality for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the ease of use and set up great computer for college

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey, Mamafrog6283, thank you for choosing Lenovo! We are glad to hear that your Flex 5i has been great for its use, and we appreciate you taking the time to share your perspective with us. Lenovo

  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Very nice device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy, easy to set up and navigate system. Love the touch screen feature

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, Steve864. Thank you for choosing Lenovo! We are glad to hear that you are very happy with your Flex 5i, and we appreciate you taking the time to share your experience with us. Lenovo

  • Rated 5 out of 5 stars

    Lovon computer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its nice turns into like a tablet if u want so u get 2 in 1 for the price of one

    I would recommend this to a friend