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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 679 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers commend the Flex 5i 14" laptop's touchscreen, performance, and battery life, frequently citing its ease of use and light weight as significant advantages. Many appreciate the 2-in-1 functionality and find the price reasonable for the features offered. However, some users reported minor issues with the Wi-Fi connection and sound quality. A few also noted that the device can get warm during use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 679 reviews
  • Rated 5 out of 5 stars

    New laptop needed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went to best buy to find a small laptop travel purposes. So far i love the functionality of this product. I was a great buy for a low price

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey JasmineD, thanks for choosing Lenovo!

      We are glad to hear that your Flex 5i meets your needs and that you are loving its functionality.

      We appreciate you taking the time to share this with us. Lenovo

  • Rated 4 out of 5 stars

    Great Value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the price, excellent for simple office laptop or work from home unit.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey JohnWayne,

      Thank you for choosing Lenovo and for sharing your feedback with us!

      We are glad to hear that this Flex 5i offers great value and is working excellently for your use.

      Please feel free to reach out to us should you have any questions.

      Best,
      Lenovo Lenovo

  • Pros mentioned:
    Touchscreen

    Rated 3 out of 5 stars

    Seems to be sturdy while built with powerful proce

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like getting pressured in the reviews till I really had time to test the product... But so far so good

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, thanks for choosing Lenovo! We're glad to hear that your Flex 5i has been good for you so far, and we appreciate you sharing your feedback with us. Lenovo

  • Rated 4 out of 5 stars

    Great but anti Google Chrome.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an excellent laptop for the price and functionality. My only complaint that's it's anti-Google when some websites work best with Chrome. Other than that, it has its perks, especially for first-time users.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, CurtisB. Thank you for choosing Lenovo! You can add Google Chrome to your device should you switch out of Windows 11 Home in S mode. This should resolve the issue you expressed. Other than that, we are glad to hear that your Flex 5i has been excellent, and we appreciate you taking the time to share your experience with us. Lenovo

  • Rated 5 out of 5 stars

    Lenovo review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this computer for my granddaughter. She has been using it for her school work and it's been working great for her.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey ChrisF, thanks for choosing Lenovo!

      We are glad to hear that it works great for you granddaughter's use, and we appreciate you taking the time to share this with us. Lenovo

  • Rated 5 out of 5 stars

    Great value for the money.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall works well. No issues with the operation. Wasn’t compatible with my docking station though.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey AlexPower,

      Thank you for choosing Lenovo and for sharing your feedback with us!

      We are glad to hear that your Flex 5i is working well for you.

      Please feel free to reach out to us should you have any questions.

      Best,
      Lenovo Lenovo

  • Rated 5 out of 5 stars

    Dennise is the laptop

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Following on Dino Roman's footsteps. Laptop #4, collecting. I love her. Her name is Dennise!

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey RobertF,

      Thank you for choosing Lenovo and for sharing your feedback with us!

      We are glad to hear that you love Dennise.

      Please feel free to reach out to us should you have any questions.

      Best,
      Lenovo Lenovo

  • Rated 1 out of 5 stars

    dont buy this product

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had one of the worst experiences buying this Lenovo Flex 5i from Best Buy. From day one, the laptop showed multiple issues: very poor performance, constant freezing, and overheating even during simple tasks. The build quality was also disappointing — the keyboard feels flimsy and the touchscreen is unresponsive at times. On top of that, the entire purchasing and post‑purchase experience with Best Buy was equally frustrating. Customer support was unhelpful, and any attempt to exchange the product or get proper assistance turned into a long, bureaucratic process. It felt like there was absolutely no concern for solving the customer’s problem. For the price I paid, I expected much more from both the product and the store. I do not recommend buying this model, and unfortunately my trust in Best Buy has dropped significantly after this experience.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy - Lenovo laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really happy with my purchase. This laptop offers the right configuration and performace I was looking for.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey NikhilL,

      Thank you for choosing Lenovo!

      It is great to know that you are really happy with your purchase, and we appreciate you taking the time to share this with us. Lenovo

  • Rated 5 out of 5 stars

    Great computer for Senior Citizen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for senior citizen New windows was a little hard to get use to, but now feel safer.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey Laine7,

      Thank you for choosing Lenovo and for sharing your feedback with us!

      We are glad to hear that it is a great fit for its use.

      Please feel free to reach out to us should you have any questions.

      Best,
      Lenovo Lenovo

  • Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome little laptop. It is a little difficult to open, but that's not really an issue for me.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey JonathonK,

      Thank you for choosing Lenovo and for sharing your feedback with us!

      We are glad to hear that your Flex 5i has been awesome for you.

      Please feel free to reach out to us should you have any questions.

      Best,
      Lenovo Lenovo

  • Rated 4 out of 5 stars

    Mr.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product excellent ordering and pick up process. Unfortunately product was returned as the recipient decided on an IPAD instead.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey SteveF, we're sorry to hear that it was not a good fit, leading to it being returned. We appreciate you taking the time to share your feedback with us. Lenovo

  • Rated 5 out of 5 stars

    Great laptop, great value.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for a brother in law and he was very happy with the laptop. It was great value, and the look and feel was premium.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi DrGenome, thanks for choosing Lenovo! We are pleased to hear that you are very happy with your Flex 5i, and we appreciate you taking the time to share this feedback with us. Lenovo

  • Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this for a few weeks and it’s been great so far. I use it for games and school work

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey GleeE,

      Thank you for choosing Lenovo and for sharing your feedback with us!

      We are glad to hear that your experience with your Flex 5i 2-in-1 has been great so far.

      Please feel free to reach out to us should you have any questions.

      Best,
      Lenovo Lenovo

  • Rated 5 out of 5 stars

    Great online purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The online purchase process went smoothly! And the computer was ready for pick up in less than an hour!

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey Anval2171,

      Thanks for choosing Lenovo!

      It is good to know that your purchasing experience was smooth, and we appreciate you taking the time to share this with us. Lenovo

  • Rated 5 out of 5 stars

    Lenovo 2 in 1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Serves my purpose perfectly, i am not technical but it foes everything i need ot to do

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey MarkS,

      Thank you for choosing Lenovo and for sharing your feedback with us!

      We are glad to hear that your Flex 5i meets your needs perfectly.

      Please feel free to reach out to us should you have any questions.

      Best,
      Lenovo Lenovo

  • Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this on sale and open box. Great computer for what I paid and for what I needed it for.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi Aydan,

      Thanks for choosing Lenovo!

      We are glad to hear that your Flex 5i offers great value to you and that it meets your needs. We appreciate you taking the time to share your perspective with us.

      Best,
      Lenovo Lenovo

  • Rated 5 out of 5 stars

    Great little laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little laptop. It's doing exactly what I need to do. I lost everything in a house fire. So I needed something to get me back online to take care of things. (Emails,bills,ect) This things been a life saver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my new business and I have had ZERO issues.... Love this thing so far.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey NeilG,

      Thank you for choosing Lenovo and for sharing your feedback with us!

      We are glad to hear that you are loving your Flex 5i so far.

      Please feel free to reach out to us should you have any questions.

      Best,
      Lenovo Lenovo

  • Rated 5 out of 5 stars

    Mr. Bernard winterman

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price was good, the service was great, the sales man knew his businesss. A great experience

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey BernardW,

      Thanks for choosing Lenovo!

      We are glad to hear that your experience with your Flex 5i has been great, and we appreciate you taking the time to share your perspective with us.

      Best,
      Lenovo Lenovo