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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 679 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers commend the Flex 5i 14" laptop's touchscreen, performance, and battery life, frequently citing its ease of use and light weight as significant advantages. Many appreciate the 2-in-1 functionality and find the price reasonable for the features offered. However, some users reported minor issues with the Wi-Fi connection and sound quality. A few also noted that the device can get warm during use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 679 reviews
  • Rated 5 out of 5 stars

    Basic but reliable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basic but reliable. It's been perfect for home use and online school.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey user691282,

      Thank you for choosing Lenovo and for sharing your feedback with us!

      We are glad to hear that your Flex 5i is perfect for your use.

      Please feel free to reach out to us should you have any questions.

      Best,
      Lenovo Lenovo

  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop working so good, no hung ups, good processing speed.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    WORST OPTION, BEST BUY SELLS DAMAGED DEVICES.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worst product I could choose and the poorest experience with Best Buy. I'm never buying of Best Buy ever again and I'm not spending a single penny in this store. About two years ago, I spent almost 500 USD to buy what I thought would be a good pc since the IT guy of my company had the same model. After a few weeks of using it, I started having trouble with the wi-fi that would disconnect suddenly and the wi-fi icon would be nowhere to be found. Three months later, the integrated camera started to flicker and would show with a red overlay on top of the image. A few months after and my device can't find the webcam so it's useless. Two weeks ago, my mic started emitting all kinds of deafening noises so I can't use it as well, also sometimes it can't get to be recognized by the computer. Finally, I noticed a crack on my screen and now touch screen won't work. I talked to the support and they want to charge me more money for a damaged equipment (without ANY mishandling on my part) they sold me, and now I'll have to buy a new device because this one is useless. If you're reading this, pick another store or buy it off straight from Lenovo.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    best store

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Service staffs are very friendly and got all the product

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey AdrienneD,

      Thank you for choosing Lenovo and for sharing your feedback with us!

      We are glad to hear that your shopping experience was unmatched with stellar service.

      Please feel free to reach out to us should you have any questions.

      Best,
      Lenovo Lenovo

  • Rated 5 out of 5 stars

    Lenovo thinkpad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it’s a great computer, does everything I need it to do.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey ChuckB,

      Thank you for choosing Lenovo and for sharing your feedback with us!

      We are glad to hear that your Flex 5i meets your needs.

      Please feel free to reach out to us should you have any questions.

      Best,
      Lenovo Lenovo

  • Rated 5 out of 5 stars

    Good laptop for a good price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very portable and easy to use. I use it for home and personal business. Affordable.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey, thanks for choosing Lenovo!

      We are glad to hear that your Flex 5i is working well for your use, and we appreciate you taking the time to share this with us. Lenovo

  • Rated 4 out of 5 stars

    Cool design

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop very functional. Sometimes the battery or laptop gets a little hot. Very nice!

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi FaithC, thanks for choosing Lenovo! We are glad to hear that your Flex 5i has been great for you, and we appreciate you taking the time to share this perspective with us. Lenovo

  • Rated 5 out of 5 stars

    Very Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice laptop for my son to take to college, great value

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey topher,

      Thank you for choosing Lenovo and for sharing your feedback with us!

      We are glad to hear that your son now has a great laptop to take to college.

      Please feel free to reach out to us should you have any questions.

      Best,
      Lenovo Lenovo

  • Rated 5 out of 5 stars

    laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love this laptop it does everything for you and very easy to work

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi TammyK,

      Thanks for choosing Lenovo!

      We are glad to hear that you love your Flex 5i, and we appreciate you taking the time to share your perspective with us.

      Best,
      Lenovo Lenovo

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy! It was also a great buy since I got it on sale.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi KrystalH,

      Thank you for choosing Lenovo and for sharing your feedback with us!

      We are glad to hear that your Flex 5i is working out great for you.

      Please feel free to reach out to us should you have any questions.

      Best,
      Lenovo Lenovo

  • Rated 5 out of 5 stars

    Lenovo Flex 5i works well

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It arrived as advertised and has been working well. So far, no complains

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey PeterW,

      Thanks for choosing Lenovo!

      It is good to know that your Flex 5i is working well for you so far, and we appreciate you taking the time to share this with us. Lenovo

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product an d great quality. Very reliable product

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey SandeepK,

      Thank you for choosing Lenovo and for sharing your feedback with us!

      We are glad to hear that your Flex 5i has been excellent for you.

      Please feel free to reach out to us should you have any questions.

      Best,
      Lenovo Lenovo

  • Rated 5 out of 5 stars

    Excellent work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery was really fast! Great company. Keep it up!

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi FranciscoA,

      Thank you for choosing Lenovo and for sharing your feedback with us!

      We are pleased to hear that your shopping experience was pleasant.

      Please feel free to reach out to us should you have any questions.

      Best,
      Lenovo Lenovo

  • Rated 5 out of 5 stars

    Good Laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for first timer. Loved this pc and still use it today to run dayz.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey ShawnB, thanks for choosing Lenovo!

      We are glad to hear that your Flex 5i is perfect for you, and we appreciate you taking the time to share this with us. Lenovo

  • Rated 5 out of 5 stars

    Cool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great great great great product amazing amazing amazing

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi Manny,

      Thank you for choosing Lenovo and for sharing your feedback with us!

      We are pleased to hear that your experience with your Flex 5i has been amazing.

      Please feel free to reach out to us should you have any questions.

      Best,
      Lenovo Lenovo

  • Rated 5 out of 5 stars

    PC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for replacing my old PC of 6 years and staff was very helpful in picking it out

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi TerryC, thanks for choosing Lenovo! We are pleased to hear that your Flex 5i is the perfect upgrade for you, and we appreciate you taking the time to share this feedback with us. Lenovo

  • Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy to have this kind of friendly priced good product.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey MdI1,

      Thank you for choosing Lenovo and for sharing your feedback with us!

      We are glad to hear that you are happy with your Flex 5i.

      Please feel free to reach out to us should you have any questions.

      Best,
      Lenovo Lenovo

  • Rated 5 out of 5 stars

    Purchase

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service employees answer all my questions

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey TomasT,

      Thank you for choosing Lenovo and for sharing your feedback with us!

      We are glad to hear that your service received was excellent.

      Please feel free to reach out to us should you have any questions.

      Best,
      Lenovo Lenovo

  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product very easy to use and my autistic loves it

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey Alexis,

      Thank you for choosing Lenovo and for sharing your feedback with us!

      We are glad to hear that you are satisfied with your purchase.

      Please feel free to reach out to us should you have any questions.

      Best,
      Lenovo Lenovo

  • Rated 5 out of 5 stars

    Great Laptop!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice little laptop. perfect for what i needed to start a new job!

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey SamanthaZ,

      Thanks for choosing Lenovo!

      It is good to know that your Flex 5i is perfect for your needs, and we appreciate you taking the time to share this with us. Lenovo