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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 679 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers commend the Flex 5i 14" laptop's touchscreen, performance, and battery life, frequently citing its ease of use and light weight as significant advantages. Many appreciate the 2-in-1 functionality and find the price reasonable for the features offered. However, some users reported minor issues with the Wi-Fi connection and sound quality. A few also noted that the device can get warm during use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 679 reviews
  • Rated 1 out of 5 stars

    Do not buy open box!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy doesnt accurately describe the open box condition! I bought this laptop "open box - like new condition". It came in a smashed up best buy return box. No orginal box, no instruction booklet, and no POWER CORD! I bought this as a gift for someone, but it looks like it came from a pawn shop. Here is the kicker, i bought it a second time, for double the price. Came exactly the same but the cord was there this time. DO NOT BUY UNLESS YOU WANT A CLEARLY USED ITEM!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just the lap top that I needed, Have not had this maker before

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey GRANNYB, thanks for choosing Lenovo! We are pleased to hear that your Flex 5i is a great fit for your needs, and we appreciate you taking the time to share this feedback with us. Lenovo

  • Rated 5 out of 5 stars

    very good laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I miss having the numbers on the right side of the laptop

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey, thanks for choosing Lenovo!

      We are glad to hear that your experience with your Flex 5i has been quite good, and we appreciate you taking the time to share this with us. Lenovo

  • Rated 4 out of 5 stars

    new laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased a laptop. The Best Buy rep was very helpful and knowledgeable. The process was quick and I am pleased with my purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bestbuy service sucks but amazing item and product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 Star Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic laptop of university use. Highly recommend!

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey BethE, thanks for choosing Lenovo! We are glad to hear that your Flex 5i is a fantastic fit for your use, and we appreciate you sharing your perspective. Lenovo

  • Rated 4 out of 5 stars

    Good buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy for online school use. Sometimes have issues with touch screen working.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, Jeffrey, thank you for choosing Lenovo! We are glad to hear that your Flex 5i Chromebook has been great for its purpose, and we appreciate you taking the time to share your experience with us. Also, should you continue to experience issues, please don't hesitate to reach out to Lenovo Support so we can work together to resolve it. Lenovo

  • Rated 3 out of 5 stars

    Ehhh, not a fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was decent....not reallythe best but not cheap either

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is working perfectly, very good product

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi GladysG, thanks for choosing Lenovo! We are glad to know that your Flex 5i is working perfectly, and we appreciate you sharing your feedback with us. Lenovo

  • Rated 5 out of 5 stars

    Lap top

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I guess it’s fine. I really don’t know how to use it yet. I got it for editing UTUBE videos. I just need help starting out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop... does everything I need!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best affordable laptop I ever had! Highly recommend this one!

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi StephenK, thanks for choosing Lenovo! We're thrilled to hear that your Flex 5i meets your needs, and we appreciate you sharing your experience and feedback with us. Lenovo

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and service I will definitely recommend

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey WilliamA, thanks for choosing Lenovo! We're thrilled to hear that your Flex 5i works excellently for you, and we appreciate you taking the time to share your perspective with us. Lenovo

  • Rated 5 out of 5 stars

    Got it for my mom on mother's day

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works well! She can easily navigate everything and the functionality works great for her side hobbies

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, JaRA. Thank you for choosing Lenovo! We are glad to hear that your mom's Flex 5i is working well for her, and we appreciate you taking the time to share your experience with us. Lenovo

  • Rated 4 out of 5 stars

    Good little computer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like this computer. Only issue is it is missing seperate number keypad

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey, Dave, thank you for choosing Lenovo! We are excited to hear that you are really liking your Flex 5i, and we appreciate you taking the time to share your experience with us. Lenovo

  • Rated 4 out of 5 stars

    Good option

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice laptop for daily use, not heavy gaming. A bit short in RAM

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Lenovo could be regret

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot voice after I bought while I was watching video. low battery life and not satisfied a lot. I dont reccommand it many people return this model to avoid to use it.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi MehmetK,

      Thank you for sharing your feedback with us. We are sorry to hear that you are having trouble with your Flex 5i meeting your needs with battery life. We apologize for the dissatisfaction that this has caused you, and we'd like to work with you to resolve this issue.

      To start, there are many variables that contribute to shorter battery life. Thankfully, many of those variables can be adjusted. By default, the system will tend to give more speed when needed, which can sacrifice battery life. If you want to squeeze out more battery life, we recommend utilizing the Lenovo Vantage application that is preinstalled to adjust settings related to power and battery performance (to access relevant settings, open Vantage > Device Settings > Power). You can also take advantage of the keyboard shortcut, Fn + Q to toggle thermal modes and easily switch between prioritizing battery life or power, or even the best of both worlds.

      We hope that this helps, and please update us when you can. Feel free to reach out to us via the Q&A section of the product page should you have any questions or desire further assistance.

      Best regards,
      Lenovo Lenovo

  • Cons mentioned:
    Wifi

    Rated 2 out of 5 stars

    Lenovo Flex 5i

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the computer, but I didn't like the fact it was windows S. I couldn't download any drivers for my printer. Also the unit that I had kept losing internet connection.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, AntwonS, we are sorry to hear that you had trouble with your Flex 5i, leading to you returning it. In the future, should you encounter any issues with our product, please feel free to contact Lenovo Support for assistance in resolving your issues. We hope that you choose our product again in the future and appreciate you taking the time to share your perspective with us. Lenovo

  • Rated 3 out of 5 stars

    Not enough RAM

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I had gotten one with 16GB RAM -- using it for business purposes and feel like I'm already pushing the limits of its working memory. Other than that it works a lot like my old Flex which I loved and used for 5 years!

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, JM0608, thank you for choosing Lenovo! We are glad to hear that your Flex 5i has been otherwise working out well for you, and we appreciate you taking the time to share your feedback and experience with us, as it does not go unnoted. Lenovo

  • Rated 4 out of 5 stars

    Good everyday value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good everyday laptop. Could be a little brighter however.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey user431959, thanks for choosing Lenovo! We are thrilled to hear that your Flex 5i offers good value to you. We appreciate you taking the time to share your experience with us. Lenovo

  • Rated 5 out of 5 stars

    Lenovo Flex

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Laptop Overall, No Damage At All. Works Great. Glad The Shipping Was Ensured.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey, Milla, thank you for choosing Lenovo! We are glad to hear that your meets your Flex 5i has been great overall, and we appreciate you taking the time to share your experience with us. Lenovo