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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 636 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers commend the Flex 5i 14" laptop's touchscreen, performance, and battery life, frequently citing its ease of use and light weight as significant advantages. Many appreciate the 2-in-1 functionality and find the price reasonable for the features offered. However, some users reported minor issues with the Wi-Fi connection and sound quality. A few also noted that the device can get warm during use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 636 reviews
  • Rated 1 out of 5 stars

    I was scammed, my money was stolen

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy sent me a different computer than the one I paid for. It had a different configuration, was scratched, and failed to turn on. When I tried to return it to the store for a refund, the store wouldn't accept it because it wasn't the laptop my receipt said it was. 15 day later i dont still have my money back.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Performance, Touchscreen

    Rated 4 out of 5 stars

    Handles everyday tasks efficiently

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Affordable Price: Great value at USD 449. Lightweight: Easy to carry, perfect for students. 2-in-1 Mode: Versatile use as a laptop and tablet. Performance Smooth Operation: Handles everyday tasks efficiently. Decent Display: Vibrant and sharp, ideal for streaming videos. Battery and Build Good Battery Life: Lasts a full day of typical use. Sturdy Design: Durable and sleek, Various Ports: USB, HDMI, and audio jack included. Student-Friendly: Pre-loaded with essential software and comfortable keyboard. Negative: Comes with old-school DC charger but USB-C supported

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, Inbam. Thank you for choosing Lenovo! We are glad to hear that your Flex 5i is working out well for you and meets your needs. We appreciate you taking the time to share your experience with us. Lenovo

  • Pros mentioned:
    Battery life, Processor speed, Touchscreen

    Rated 4 out of 5 stars

    Good all around

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a father, I'm really impressed with the Lenovo Flex 5i 14". I got it for my 10-year-old daughter to help with her schoolwork, and it's been fantastic. The touchscreen and 2-in-1 design make it easy and fun for her to use, whether she's doing homework, reading, or drawing. It runs fast and smooth thanks to the Intel Core i5 and 8GB of memory, and the 512GB SSD gives her plenty of space for school files and games. She also loves using it to play games with her friends and video chat after school. The screen is bright and clear, and the battery lasts through most of the day. It feels sturdy and safe for a kid to use, and the backlit keyboard is a nice touch. Overall, it's a great laptop that keeps her both productive and entertained. Highly recommended for young students!

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey TirrellW,

      Thank you for choosing Lenovo and for sharing your feedback with us!

      We are glad to hear that you are thoroughly impressed with the Flex 5i 2-in-1 and that it has been fantastic for your daughter's varying usage.

      Please feel free to reach out to us should you have any questions.

      Best,
      Lenovo Lenovo

  • Pros mentioned:
    Battery life, Processor speed, Touchscreen

    Rated 4 out of 5 stars

    Versatile, Reliable and Ultraportable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Lenovo Flex 5i 14” is a versatile 2-in-1 laptop that delivers a solid performance for its price. Powered by an Intel Core i5 processor and 8GB RAM, it handles multitasking with ease and provides a smooth user experience. The 256GB SSD ensures quick boot and load times, which is a significant advantage for productivity. Its 14” Full HD touchscreen is responsive and adds an element of convenience, especially when switching between laptop and tablet modes. The build quality is robust, with a sleek design and a comfortable keyboard that's perfect for long typing sessions. Battery life is decent, lasting around 7-8 hours on a full charge, which is suitable for a day of light to moderate use. However, the display, while sharp, could benefit from better color accuracy, which might be a drawback for creative professionals. Additionally, it's a bit heavier than some other ultraportables, but the added flexibility of the 2-in-1 design compensates for this minor inconvenience. Overall, the Flex 5i is a reliable, cost-effective choice for both work and entertainment."

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi Roger, thanks for choosing Lenovo! We're glad to hear that your Flex 5i has been great for your use overall, and we appreciate you sharing your feedback with us. Lenovo

  • Pros mentioned:
    Battery life, Performance

    Rated 5 out of 5 stars

    Excellent laptop for daily use and work

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with this laptop. It’s fast, lightweight, and the battery lasts for many hours. The design is sleek and the display looks great with vibrant colors. I use it for work, streaming, and browsing, and everything runs smoothly. It doesn’t overheat and the keyboard is comfortable to type on. Highly recommended!

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey there,

      Thanks for choosing Lenovo and for sharing your feedback with us!

      We are glad to read that you are quite happy with your Flex 5i 2-in-1.

      Please feel free to reach out to us via the Q&A section of the product page should you have any questions or need assistance.

      Best,
      Lenovo Lenovo

  • Pros mentioned:
    Processor speed, Touchscreen

    Rated 4 out of 5 stars

    Impressive performance and versatility

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm thoroughly impressed with my Lenovo Flex 5i! This 2-in-1 laptop offers seamless transitions between laptop and tablet modes. The Intel Core i5 processor and 8GB of RAM provide snappy performance, while the 512GB SSD ensures fast loading times. The touchscreen display is crisp and responsive. Overall, the Flex 5i is a fantastic choice for anyone seeking a versatile and powerful laptop.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, BlessingManyie, thank you for choosing Lenovo! We are pleased to hear that your Flex 5i impresses you, and we appreciate your time taken to share your experience and feedback with us. Lenovo

  • Pros mentioned:
    Battery life, Touchscreen

    Rated 5 out of 5 stars

    Do not sleep on this!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a Christmas present to myself, and have been using it semi-daily ever since. My needs are pretty simple -- Microsoft Word, chatting with friends, streaming shows and watching videos, etc., and this laptop is perfect for all of that. It's super light and portable, meaning I'm never stuck anywhere too long. I love taking it out on my balcony, and the screen is perfectly bright enough for that. It has insanely good battery life -- I rarely need to plug it in when I take it to the coffee shop or something. Generally I think touchscreens are a gimmicky feature for laptops, but this one is great. This has been my first Lenovo product, and I have been pleasantly surprised with how non-intrusive all of the branded apps and etc are. No complaints! If you need a reliable, super portable laptop for work or hobbies, I cannot recommend this one enough

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi Jacob,

      Thanks for choosing Lenovo!

      We are glad to hear that your Flex 5i meets your needs, and we appreciate you taking the time to share your perspective with us.

      Best,
      Lenovo Lenovo

  • Pros mentioned:
    Battery life, Processor speed, Touchscreen

    Rated 5 out of 5 stars

    GREAT AND POWER FULL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am looking for a 14 inches laptop for my activity in my house and outside, in black Friday best buy put a good deal on this and I found this lap top with this config is perfect, so I buy it and in last for month working perfect, good battery good monitor and good CPU , so when I am using my software like as auto cad and 3D AND REVIT , works very powerfully and good, with no lag, connecting gto WIFI very fast and reliable , good keyboard, I am recommending this lap top to anyone looking for a power full lap top in good price.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey Seid,

      Thank you for choosing Lenovo and for sharing your feedback with us!

      We are glad to hear that your Flex 5i 2-in-1 is a perfect fit for you.

      Please feel free to reach out to us should you have any questions.

      Best,
      Lenovo Lenovo

  • Pros mentioned:
    Battery life, Performance, Touchscreen

    Rated 5 out of 5 stars

    Great value, good power

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value, just what I was looking for. There's a fair amount of compute power when all the cores spin up and the fan isn't too loud when that happens, though it is noticeable. When not under heavy load it is silent and has great battery life. The screen is good; it's not as good as a retina or something but it's not a bargain-basement one either. It has plenty of resolution and clarity for what I need. This is a great everyday/travel laptop that can keep up with moderate to heavy workloads without breaking the bank. I put linux on it so I can't speak to Windows 11 but I've had not problems with linux; there were no device driver issues and it even is smart enough to disable the touchpad when the screen is folded back to tent or tablet mode.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey oscoder47, thanks for choosing Lenovo! We are glad to hear that your Flex 5i offers great value to you and is exactly what you were after. We appreciate you taking the time to share your feedback with us. Lenovo

  • Pros mentioned:
    Battery life, Processor speed, Touchscreen

    Rated 5 out of 5 stars

    Great for everyday use

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this Lenovo Flex 5i. It’s fast, easy to use, and works great for school, work, or just watching videos. The touchscreen is smooth, and I love that I can flip it into a tablet. It’s light, the battery lasts a long time, and it starts up quickly. The 512GB storage gives me lots of space, and everything runs smoothly. Overall, it’s a great laptop at a good price!

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey Lola,

      Thanks for choosing Lenovo and for sharing your feedback with us!

      We are glad to read that the Flex 5i 2-in-1 is a great fit for your use and that you are really liking it.

      Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need assistance.

      Best,
      Lenovo Lenovo

  • Pros mentioned:
    Battery life, Performance, Touchscreen

    Rated 5 out of 5 stars

    Reliability and reasonable price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Lenovo IdeaPad Flex 5 is a versatile 2-in-1 laptop that offers strong performance for everyday tasks. Its 360-degree hinge allows for flexible use in laptop, tent, stand, or tablet modes. The touchscreen is responsive, and the keyboard is comfortable for long typing sessions. With solid battery life and a sleek design, it’s a great choice for students, professionals, or casual users looking for reliability and functionality at a reasonable price.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey,

      Thank you for choosing Lenovo and for sharing your feedback with us!

      We are glad to hear that you are satisfied with your Flex 5i 2-in-1 and its features.

      Please feel free to reach out to us should you have any questions.

      Best,
      Lenovo Lenovo

  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    Excellent Value and Performance at an Unbeatable P

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Lenovo Flex 5i 14" FHD Touchscreen 2-in-1 Laptop at a significantly lower price, and I’m thoroughly impressed with the quality and performance it offers. The Intel Core i5-1235U processor, 8GB of memory, and Intel Iris Xe Graphics ensure smooth multitasking and seamless performance for both work and entertainment. The 14-inch Full HD touchscreen is bright, sharp, and incredibly responsive, making it perfect for both productivity and casual use in tablet mode. The laptop's design is sleek and durable, and the 2-in-1 flexibility adds a great deal of convenience for various tasks. I’ve been able to get solid battery life, around 8–10 hours on a full charge, which is more than enough for my daily use. I’m also pleasantly surprised by the sound quality, especially the Dolby system, which provides clear and rich audio for an immersive experience. Overall, this laptop offers fantastic value, and I’m beyond happy with the purchase. I highly recommend it for anyone looking for a reliable, versatile, and affordable device.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey BhupenderSharma,

      Thanks for choosing Lenovo!

      It is good to know that your Flex 5i offers excellent value to you, and we appreciate you taking the time to share this with us. Lenovo

  • Rated 3 out of 5 stars

    Mixed Bag

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've got mixed feelings about this computer. The hardware is pretty good for the price - a decent processor, nice screen, sturdy (but plasticy) body, etc. The fingerprint reader is cool. However, the software preloaded on this thing is a disaster. Windows 11 is already a mess of ads and bloatware, and Lenovo has really doubled down on that. They even baked their "Lenovo ID" thing directly into the windows onboarding process, so you'll be prompted to create a Lenovo account at the same time you create a Microsoft account. This aspect keeps your computer tied to Lenovo, even if you uninstall all their crap apps. However, the biggest issue is that the way they have implemented it keeps the computer locked into "S-mode". If you are unfamiliar, that makes it so that you can only use apps from the Microsoft store, or that Lenovo otherwise provides. Nothing else, especially non-Edge web browsers like Chrome, is allowed. Critically, Lenovo's mucking about in Windows has broken the option to disable S-Mode, so any typical user who buys this will have absolutely no way to do anything as simple as use Chrome. Nothing that Microsoft (or Lenovo) hasn't explicitly approved would be usable. In the end, I just reinstalled windows and then installed only the important drivers (available here: https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/flex-series/flex-5-14iau7/downloads/driver-list/). At that point, I was allowed to turn off S-Mode and use my laptop like a real computer.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    Best everyday laptop

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is pretty good laptop compared to its price. Great lightweight business laptop. Lenovo has perfected the lightweight business laptop. Its light, fast, and the display is brilliant. battery life is balanced with performance so if you are doing email and web browsing the battery lasts a long time

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey, thanks for choosing Lenovo! We are thrilled to hear that your Flex 5i is great for your business usage, and we appreciate you sharing your feedback with us. Lenovo

  • Pros mentioned:
    Battery life, Processor speed

    Rated 4 out of 5 stars

    Lenovo Flex 5i: Versatile 2-in-1 Performance for E

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Lenovo Flex 5i is a solid mid-range 2-in-1 laptop ideal for students and casual users. The 14" Full HD touchscreen is responsive and works well in both laptop and tablet modes. Powered by an Intel Core i5-1235U and 8GB RAM, it handles multitasking and everyday tasks smoothly. The 512GB SSD ensures fast boot times and ample storage. Battery life is decent, and the build quality feels premium for the price. Overall, a reliable and flexible device with great value.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed, Touchscreen

    Rated 5 out of 5 stars

    Best laptop ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    O my gosh! This Lenovo laptop is the best I have used so far. Display is very clear, touchscreen is smooth. Backlight keyboard is very helpful and you can flex it to a tablet. Battery life is long. Lightweight, can be taken with you anywhere. Speed is super fast. I just love everything about it. And yes, I would very much recommend.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey, Jolly123, thank you for choosing Lenovo! We are glad to hear that your Flex 5i has been the best ever for you, and we appreciate you taking the time to share your perspective with us. Lenovo

  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    Great laptop!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my favorite laptop I've ever had. It's fast, easy to use, lightweight, and has the folding/tablet feature.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey JaimeJ,

      Thanks for choosing Lenovo and for sharing your feedback with us!

      We are glad to read that this Flex 5i is your most favorite laptop.

      Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need assistance.

      Best,
      Lenovo Lenovo

  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    Lenovo Flex 5i 14" 2 in 1 is Great for My Home

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price (when on sale). Convenient 2 in 1 functions and compact size to carry around. Reliable brand. Strong memory capacity, good Intel i5 speed, and very good graphics. Includes a 1080P camera. Battery life is better than any laptop that I have previously owned. My best advice is to let Best Buy Geek Squad do an affordable New Computer Setup. They will inspect the device and make sure the keyboard, monitor, touchpad, and connection ports all work. They will remove useless adware/bloatware. They disabled the dreaded S mode so that you can load other software at my request. I had Best Buy install the Office Student/Home 2021 version in lieu of Office 365. They helped set-up my email accounts before I left the store. This unit connected to my home Wi-fi without any issues & therefore my home HP Wi-fi printer when I got it home. I purchased a Lenovo docking station to connect external monitors. Use the on-board HDMI along with the docking station HDMI. Display two unique monitors with the laptop lid closed or two monitors along with the laptop monitor for three unique screens. You can charge or power the laptop through the docking station using the Thunderbolt USB-C port. So far, I am completely satisfied with this Lenovo laptop. I am also very pleased with the Best Buy & Geek Squad purchase and pickup experience.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, ThomasC. Thank you for choosing Lenovo! We are glad to hear that your Flex 5i satisfies you completely, and we appreciate you taking the time to share your experience with us. Lenovo

  • Pros mentioned:
    Ease of use, Touchscreen

    Rated 5 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice laptop, I like the touchscreen, it’s fast and responsive. Very thin and not too heavy which will be good for travel. Would highly recommend

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey user319389,

      Thank you for choosing Lenovo and for sharing your feedback with us!

      We are glad to hear that your Flex 5i is working out quite nicely for you.

      Please feel free to reach out to us should you have any questions.

      Best,
      Lenovo Lenovo

  • Pros mentioned:
    Processor speed, Touchscreen

    Rated 4 out of 5 stars

    lenovo laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Lenovo Flex 5i 14" FHD Touchscreen 2-in-1 Laptop offers great versatility and performance. With an Intel Core i5-1235U processor, 8GB RAM, and a 512GB SSD, it handles multitasking smoothly. The 14" touchscreen is sharp and responsive, and its 2-in-1 design allows easy switching between laptop and tablet modes. Sleek in Storm Grey, it's perfect for students and professionals alike.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, Nikky. Thank you for choosing Lenovo! We are pleased to hear that the performance and features of your Flex 5i is a good fit for you, and we appreciate you taking the time to share your experience with us. Lenovo

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