Customer Ratings & Reviews
- Model:
- 82R700L5US
- SKU:
- 6571563
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the Flex 5i 14" laptop's touchscreen, performance, and battery life, frequently citing its ease of use and light weight as significant advantages. Many appreciate the 2-in-1 functionality and find the price reasonable for the features offered. However, some users reported minor issues with the Wi-Fi connection and sound quality. A few also noted that the device can get warm during use.
This summary was generated by AI based on customer reviews.
Decent value for money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little slow, not as luxurious feeling as some of the other laptops around the same price point.
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey LoveTheCat,
Thank you for sharing your feedback with us. We're sorry to hear that your Flex 5i has fallen short for you in some ways. In regard to performance, we'd like to work with you to resolve this.
To start, we recommend ensuring you have the latest software by checking for updates, as this could correct the issue. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button. Next, open the Lenovo Vantage app > on the homepage, select the Check for updates button and ensure are all updates are applied completely.
Please feel free to reach out to us should you have any questions.
Best,
Lenovo
Think before buying refurbished
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Personally, I knew better than to purchase a refurbished product. About 1.5 months after use (work) the computer screen went black and unresponsive. Seeing as how I just purchased this year, it's frustrating due to the fact that I have to now pay for it to get fixed, since I need a computer for work.
No, I would not recommend this to a friendMeh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little heavier than it should be. The charging port is not a USB-C port. Start-up can be flaky at times. Sometimes it crashes for no reason.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey, we're sorry to hear that you're having some dissatisfaction with your Flex 5i. First, regarding charging, you can charge your Flex via its USB-C port (up to 65W). With system stability, to try to resolve this, first, we recommend ensuring you have the latest software by checking for updates, as this could correct the issue. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button. (If your version of Windows 11 is no longer is no longer in S mode) Next, open the Lenovo Vantage app > on the homepage, select the Check for updates button. If after the available updates are applied and the system restarts, yet the issue persists, in-depth troubleshooting will be necessary to fix the problem. We recommend contacting Lenovo Support for further assistance. We appreciate your time taken to share our feedback.
Camera isn’t the best
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the computer has been nice but the camera keeps getting a lot of red streaks and I need to update the driver constantly.
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi, FrankN. We're sorry to hear that you're experiencing this issue with your Flex 5i. If after available updates are applied and the system restarts, yet the issue persists, in-depth troubleshooting will be necessary to fix the problem. We recommend contacting Lenovo Support for further assistance. We appreciate you taking the time to share your feedback with us, as it does not go unnoted.
Screen issue
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine until I started having screen issue. The screen stopped working after a couple months.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey PenS, we're sorry to hear that you ran into this issue with your Flex 5i. To help resolve this issue, we recommend contacting Lenovo Support directly at this number: 855-253-6686, to work with a representative for more in-depth troubleshooting.
I really can’t stand this thing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not one to get a new laptop on regular intervals. I tend to hold onto them like a good pair of jeans, wearing them often and for years until they’re so worn out they can no longer be saved. This laptop will not be one of those. I can’t stand it. It is more temperamental than a spoiled toddler low on sleep. I almost never use it now (only a year later) and wish I’d never bought it. It’s about to find itself in the trash (so to speak).
No, I would not recommend this to a friend- Cons mentioned:Heat
Wrost laptop ever
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought back in July and i been having so many issues like overheating, camera not working. Dont buy this laptop.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey Karen, we're sorry to hear that you're experiencing these issues with your Flex 5i. To try to resolve this, first, we recommend ensuring you have the latest software by checking for updates, as this could correct the issue. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button. If after the available updates are applied and the system restarts, yet the issue persists, in-depth troubleshooting will be necessary to fix the problem. We recommend contacting Lenovo Support directly by calling this number: 800-426-7378, and providing a representative with details of your issue, so that they may help by providing a solution for you. We appreciate you taking the time to share your feedback with us, as it does not go unnoted.
I'll never buy another Lenovo product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible build quality and performance. Realtek WIFI network adapter is garbage. Constantly shutting down even after adjusting power settings, driver updates. Windows 11 is also garbage. Purchasing this product has ensured I'll never purchase another Lenovo product.
No, I would not recommend this to a friendOk laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery overheads with the screen brightness adjusted.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey Jeffc,
Thank you for sharing your feedback and for choosing our products. We are sorry to hear that you're having some trouble with your system. To help mitigate heat production, we recommend ensuring that the bottom of your laptop has sufficient space between it and the surfaces that it may be set on so that there can be proper heat exchange, keeping the system cool.
Please reach out to us should you have any questions or need further assistance.
Best Regards,
Lenovo
Returned
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As soon as we got home and started up the laptop, we started having problems. The screen would randomly black out, it froze for over 5 minutes and didn’t unfreeze until it was restarted, and the touchscreen only worked about 50% of the time. This was all within the first couple of hours of having the laptop, it was also bought brand new. We returned it two days later. Definitely don’t recommend.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey JohnF, we are sorry to hear that you had trouble with your Flex 5i, leading to you returning it. In the future, should you encounter any issues with our product, please feel free to contact Lenovo Support for assistance in resolving your issues. We hope that you choose our product again in the future and appreciate you taking the time to share your perspective with us.
Windows laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speed is very slow and is not good for the school work that requires a Windows computer
No, I would not recommend this to a friendLaptop works but bestbuy tried to pricegouge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product functions as is expected. But my review relates to bestbuy service. I originally placed an order for this item at a given price for excellent condition (approx 400$). Delivery status changed to label created and then did not change for one week. When i reached out to bestbuy, first they said it was lost and would have to cancel and replace the order. However when they did this, now they said order is canceled as item is not available. Online i could see it available at same location with same condition listed but at higher price (200$ more). I indicated this to the customer service representative and after about 15 minutes of arguing they finally said the item was found somehow and shipped it right away. This is a clear case of trying to price gouge the customer by showing for a lower price and then changing on the fly while still holding on to my money. It is unlikely that i will ever buy something from bestbuy again as i have no confidence in them delivering it at the given price
I would recommend this to a friendLittle high priced
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too much price, I think you will get better model for better pricing
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey, Syed. We're sorry to hear that you are dissatisfied with your Flex 5i. If there is anything we can do to help with the device's functionality or your familiarity with it, please reach out to Lenovo Support for assistance. We appreciate the time taken to write your review.
battery life isnt good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life is so bad on this computer. By 1 hour, you're low on battery, and you have to use this laptop while it's plugged in.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi NellieM,
Thank you for choosing Lenovo and for sharing your feedback with us. We are sorry to hear that the battery life of your Flex 5i 2-in-1 has fallen short for you. We apologize for any inconvenience that this may be causing you, and we'd like to work with you to try to improve your experience.
Regarding your issue with battery life – there are many variables that contribute to shorter battery life. Thankfully, many of those variables can be adjusted. By default, the system will tend to give more speed when needed, which can sacrifice battery life. If you want to squeeze out more battery life, we recommend utilizing the Lenovo Vantage application that is preinstalled to adjust settings related to power and battery performance (to access relevant settings, open Vantage > Device Settings > Power). You can also take advantage of the keyboard shortcut, Fn + Q to toggle thermal modes and easily switch between prioritizing battery life or power, or even the best of both worlds.
Please feel free to reach out to us should you have any questions or need further assistance.
Best regards,
Lenovo
Overpriced
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, it's a nice computer but it's definitely overpriced. I appreciate the thumbprint sensor.
No, I would not recommend this to a friendFries motherboard
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good performance but the mother board fried on me twice within 15 days. I purchased this laptop twice. Different computers but same model.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi AndrewM,
Thank you for sharing your feedback with us. We are sorry to hear that you ran into this issue with your Flex 5i laptops, and we apologize for the inconvenience that this may have caused you.
We will investigate the matter, and your comments will be considered during the process. If you still have your Flex 5i and are experiencing an issue, please feel free to reach out to Lenovo Support at this number: 877-453-6686, so that we may assist you.
Please update us when you can regarding this.
Best regards,
Lenovo
Bad battery life. But pretty good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop, if you need it for the basics, I run zoom on it and the battery life is so bad it only lasts an hour it basically has to be plugged in the whole time.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey, KimberlyG. We are sorry to hear that the battery life on your Flex 5i has fallen short for you. Regarding your issue with battery life – there are lots of variables that contribute to shorter battery life. Thankfully, many of those variables can be adjusted. By default, the system will tend to give more speed when needed, which can sacrifice battery life. If you want to squeeze out more battery life, we recommend users utilize the Lenovo Vantage application that is preinstalled to adjust settings related to power and battery performance. Users can also take advantage of the keyboard shortcut, Fn + Q to toggle thermal modes and easily switch between prioritizing battery life or power, or even the best of both words. We appreciate you taking the time to share you experience with us, as it does not go unheard.
- Cons mentioned:Wifi
lenovo review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its slow and has connection problems - do not recommend
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey there,
We're sorry to hear that you are having trouble with your Flex 5i.
To try to resolve this, first, we recommend ensuring you have the latest software by checking for updates, as this could correct the issue. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button. Next, open the Lenovo Vantage app > on the homepage, select the Check for updates button. If after the available updates are applied and the system restarts, yet the issue persists, in-depth troubleshooting will be necessary to fix the problem. We recommend contacting Lenovo Support here: 877-453-6686, for further assistance.
Please update us when you can regarding this, and we appreciate you taking the time to share your feedback with us.
Excellent?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I already had to take it into the store because it wasn't working correctly. Concerned because it was an "excellent " open box purchase.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey MaryR,
Thank you for sharing your feedback with us. We are sorry to hear that you are having trouble with your Flex 5i. We apologize for any inconvenience that this may have caused you.
If you need further assistance, please feel free to reach out to us with details of the matter so that we may assist you. Also, you can contact Lenovo Support at this number: 877-453-6686, to work with someone who may do the same.
Best regards,
Lenovo
Do not buy refurbished!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received without wifi drive, unable to do start setup to use
No, I would not recommend this to a friend