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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 686 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers commend the Flex 5i 14" laptop's touchscreen, performance, and battery life, frequently citing its ease of use and light weight as significant advantages. Many appreciate the 2-in-1 functionality and find the price reasonable for the features offered. However, some users reported minor issues with the Wi-Fi connection and sound quality. A few also noted that the device can get warm during use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 686 reviews
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Nice little unit!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent little 2 in 1! Easy setup and comes with plenty of power and memory for your basic needs. not a hi-powered gamer maybe but handles everything else with ease and looks good doing it. I bought one for my wife for Christmas on sale and we are both pleased.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey techlover, thanks for choosing Lenovo! We are glad to hear that your Flex 5i is working nicely for you both and that you are pleased with them. We appreciate you taking the time to share your feedback with us. Lenovo

  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    Great Buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was planning on getting my old computer fixed, but with the best buy sales and my very good sales person, I decided on purchasing this computer. It is a great size, easy to use and fast to do anything I want to do. Great buy!!

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey Nanthegolfer, thanks for choosing Lenovo!

      We are glad to hear that your shopping experience and Flex 5i have been great, and we appreciate you taking the time to share this with us. Lenovo

  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    Good price and warranty

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop rates among one of the best I have owned. The speed is awesome as is the ease of working and setting up. I appreciate the help of the sales and repair sections of Best Buy for recommending this laptop. Thank you.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi LeeV, thanks for choosing Lenovo!

      We are pleased to hear that your Flex 5i is one of the best laptops you've had, and we appreciate you taking the time to share this with us. Lenovo

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Internet browsing laptop

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice product, bought for internet browsing. I like the 2-in-1 functionality. Good enough performance for what I needed.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Lenovo Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very fast, sleek design thats easy to move and carry and the storage is amazing! I just wish the processing core was a bit higher but all in all it is a very good laptop!

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey DavionB,

      Thank you for choosing Lenovo and for sharing your feedback with us!

      We are glad to hear that your Flex 5i is working out very well for you.

      Please feel free to reach out to us should you have any questions.

      Best,
      Lenovo Lenovo

  • Rated 5 out of 5 stars

    Good product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast boot process, nice form factor. Size is adequate as well as the weight. Memory card slot leaves the card to far out, could have been a little deeper so card doesn't stick out so much.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey Lobello1748,

      Thanks for choosing Lenovo!

      We are glad to hear that your experience with your Flex 5i has been good overall, and we appreciate you taking the time to share this with us. Lenovo

  • Pros mentioned:
    Processor speed, Touchscreen

    Rated 5 out of 5 stars

    Great Lenovo Laptop!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Lenovo laptop is amazing! Good speed, low noise, good processing, and nice features like the touchscreen and you can flip it to use it as a tablet! so great if you are in constant movement.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey gerardo, thanks for choosing Lenovo!

      We are glad to hear that your experience with your Flex 5i has been amazing, and we appreciate you taking the time to share this with us. Lenovo

  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Crisp image and fast processor. My son uses for middle school assignments and projects and some gaming. I often use for work (Microsoft apps) and take off the charger for use and battery life is great.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi MargaretM, thanks for choosing Lenovo! We're thrilled to hear that it works great for you and your son, and we appreciate you sharing your experience and feedback with us. Lenovo

  • Pros mentioned:
    Processor speed, Touchscreen

    Rated 5 out of 5 stars

    Excellent laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop! Budget friendly. I got it during a special deal. It's pretty fast. Runs apps with no worries. Additional bonus having the backlit keypad and touchscreen! I love this. I have more fun with this than I do my Macbook.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey, JerryW, thank you for choosing Lenovo! We are glad to hear that your Flex 5i has been excellent, and we appreciate you taking the time to share your perspective with us. Lenovo

  • Pros mentioned:
    Ease of use, Touchscreen

    Rated 5 out of 5 stars

    Great laptop!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop! My son needed a solid laptop for school and the sales rep highly recommended! It met all of the specification requirements and has way more than enough storage. It’s lightweight, touchscreen, and the screen quality is 10/10 Also, I caught it on sale which saved me about $250

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too much junk comes with it. Overall I like its size and ease of operation. I keep getting notices I don’t want though and can't turn there off.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey TroyW, thanks for choosing Lenovo! Regarding notices, here is a link to a Microsoft Support webpage to learn about how to change notification settings: (https://support.microsoft.com/en-us/windows/change-notification-settings-in-windows-8942c744-6198-fe56-4639-34320cf9444e) We're thrilled to hear that your Flex 5i has been good overall. We really appreciate you sharing your experience and feedback with us. Lenovo

  • Rated 5 out of 5 stars

    Excellent Laptop for casual usage

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop keys are very soft and easy to navigate, the set up is very fast and easy. The colors on the screen are vibrant. I would recommend this laptop because of its size it very easy to carry and put away.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great little laptop!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect laptop for me! It is very portable, comes on quickly, and I can do everything I need to on it. I can sit in my chair and hold it on my lap. I like the 2-in-1 function.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, CarolK. Thank you for choosing Lenovo! We are glad to know that your Flex 5i is perfect for you, and we appreciate your time taken to share your experience and feedback with us. Lenovo

  • Rated 5 out of 5 stars

    Lenovo -Flex 5i 14"

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved this Flex 5i,which I bought for my daughter as she was about to enter university of the west Indies UWI here in Barbados.She too fell in love with it from the get go.It has served her fantastically so far although it fell and the screen has a slight crack .She now does not have the Touch Screen Feature but it still works fine otherwise.The size is perfect for her daily commute to and from UWI and very convenient to perform all her daily task and assignments. Will purchase again. Loving Dad Charles Wood

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Performance

    Rated 5 out of 5 stars

    5 Stars

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop, Lenovos are one of the best to have. it runs smoothly and the battery charges fast. It has Bluetooth and a lot of settings you can change to how you want it

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, JustinH. Thank you for choosing Lenovo! We are glad to know that you are very satisfied with your Flex 5i, and we appreciate your time taken to share your experience and feedback with us. Lenovo

  • Rated 3 out of 5 stars

    Great 2-in-1 Versatility, but two major issues

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the Lenovo Flex 5i (Intel i5, 8GB RAM, 512GB SSD) for about a year now. For the most part, it has been a solid performer. The 2-in-1 design is very convenient, the touchscreen is responsive, and it handles daily tasks and multitasking quite well. However, there are two major issues that have become significant frustrations over time: 1. Weak Speakers: The audio output is surprisingly low. Even at maximum volume, it struggles to fill a room or provide clear sound if there is any background noise. If you plan on watching movies or listening to music, you’ll definitely need external speakers or headphones. 2. Unreliable Camera: This is the biggest deal-breaker. The camera frequently turns off or disconnects during important video calls. In a world of remote work and virtual meetings, having the camera fail consistently is a major problem and very unprofessional. Everything else about the laptop—from the build quality to the battery life—has been good, but these two hardware issues make it hard to fully recommend for someone who relies on video conferencing or built-in media.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great Value,

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop itself was wonderful. Decent battery life, looks good. Only downside is that it doesnt seem to have thunderbolt charging, but i cannot complain for the price. Personally i needed a quick laptop to run linux systems on. there are a couple of protective steps that microsoft has built in, which i suspect is that it was not standard windows but a locked down version. It converted to linux like a dream!

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey Ryzenko,

      Thank you for choosing Lenovo and for sharing your feedback with us!

      We are glad to hear that your experience with your Flex 5i has been wonderful and that it offers great value to you.

      Please feel free to reach out to us should you have any questions.

      Best,
      Lenovo Lenovo

  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer has great speed, light weight and well built.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey Derek,

      Thanks for choosing Lenovo and for sharing your feedback with us!

      We are glad to read that this Flex 5i 2-in-1 is working great for you.

      Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need assistance.

      Best,
      Lenovo Lenovo

  • Rated 5 out of 5 stars

    Good machine for students or average users

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my daughter who is going back to school for nursing. She needed a solid computer but nothing over the top. This fits the bill for her. Plenty of power for basic school tasks. Little light on memory for my tastes, but does well enough and can be upgraded. Decent drive space for a budget machine. Seems to be typical Lenovo quality which I have had several of their machines over the years. Definitely not for the power users or gamers. But for a solid laptop to handle school, work or leisure use this is a good choice.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey jasvanek, thanks for choosing Lenovo! We are glad to hear this Flex 5i meets your daughter's needs, and we appreciate you taking the time to share your feedback with us. Lenovo

  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Nice little laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Like the functionality it comes with, including the touch screen. Laptop itself is very sleek. Purchased in back to school sale, and feel like I got a great value!

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, RP89, thank you for choosing Lenovo! We are glad to hear that your Flex 5i has been great with both value and functionality, and we appreciate you taking the time to share your experience with us. Lenovo