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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 470 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

84%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 470 reviews
  • Rated 5 out of 5 stars

    Perfect teachers laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this brand! This is smaller than my original one but love it!

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey KassidyB,

      Thanks for choosing Lenovo and for sharing your feedback with us!

      We are glad to read that you love the Flex 5i Chromebook Plus.

      Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need assistance.

      Best,
      Lenovo Lenovo

  • Rated 5 out of 5 stars

    Great! Would recommend.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an "open box" item for a great price. Was in excellent condition. It replaced an aging Chromebook. It's MUCH faster. And it's eligible for updates for 10 years. Backlit keyboard. Memory, Storage. Slightly larger screen.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Lenovo Touchscreen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Touchscreen does not work very well at all. I would not purchase this computer again just for that reason.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Faulty hinge, computer unusable, warranty denied

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked this computer initially. However - after owning it for 6 months the hinges broke, and when I try and open the screen it puts pressure on the screen to the point that it discolors it and unclips the screen at the bottom. I was denied a warranty claim. I used the computer less than a dozen times in this time period.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey SethC, we're sorry to hear that you had a poor experience with your Flex 5i Chromebook Plus. We are investigating your situation further to make the necessary changes. We appreciate you taking the time to share your feedback with us, as it does not go unnoted. Lenovo

  • Rated 4 out of 5 stars

    Time will tell

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, I am happy with it. It seems to me the same build quality as my old Dell. Inspiron. The operating system is very responsive and smooth. Time tell.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service and product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer bought from Best Buy but the best thing about it was the quality of service I received. Fast, courteous and very friendly. We need more people like the gentleman who took care of me.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hello, TomK. Thank you for choosing Lenovo! We are glad to hear that your Flex 5i Chromebook and shopping experience have been great, and we appreciate you taking the time to share those experiences with us. Lenovo

  • Rated 4 out of 5 stars

    The reviews were right

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read reviews of multiple Chromebook Plus models before settling on this one, and I have not been disappointed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new laptop for work and decided this was a good option. It is bit key sensitive but good overall

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far good. touch screen works well, good brightness

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi KathrynH, thanks for choosing Lenovo! We're glad to hear that you are happy with your Flex 5i Chromebook Plus so far, and we appreciate you sharing your perspective and feedback with us. Lenovo

  • Rated 5 out of 5 stars

    Lenovo Chromebook Plus Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very solid chromebook! Only small negative is it does not work with youtube tv even though its Google

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi StevenL, thanks for choosing Lenovo! We are glad to hear that your Chromebook Plus is working quite well for you, and we appreciate you sharing your feedback with us. Lenovo

  • Rated 5 out of 5 stars

    Great so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had it for a few weeks now. So far we are very happy with it. Boots up very quickly. Note: if you want to connect it to an HDMI cable, you will need a USB-C to HDMI adapter.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hello, JohnA. Thank you for choosing Lenovo! We are pleased to hear that your Flex 5i Chromebook meets your needs so well, and we appreciate you taking the time to share your experience. Lenovo

  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good so far. Battery life is not as good as expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lenovo Chromebook Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We're very pleased with our Chromebook. It provides the exact software and functionality we require

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey MarshaR, thanks for choosing Lenovo! We are pleased to hear that you are very pleased with your Flex 5i Chromebook Plus, and we appreciate you taking the time to share this feedback with us. Lenovo

  • Rated 4 out of 5 stars

    Solid chromwbook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid Chromebook good but not great android tablet conversion. Reasonably powered for price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent chromebook plus! Functions flawlessly, durable. No issues!

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey KentM,

      Thank you for choosing Lenovo and for sharing your feedback with us!

      We are glad to hear that your Flex 5i Chromebook Plus is working excellently for you.

      Please feel free to reach out to us should you have any questions.

      Best,
      Lenovo Lenovo

  • Rated 2 out of 5 stars

    Great With a Fatal Flaw

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like this Chromebook but it has one big problem. Very often when opening the lid it gets stuck in tablet mode, rendering the keyboard and tracker inoperable. You have to restart it while holding a certain key to restart the hardware per Google, but it is too much of a pain to have to do that 75 percent of the time just to get past the lockscreen. I'm really handy with my gadgets and did lots of browsing in forums and assistant this is an issue that was very apparent in 2020. But for some reasons with this model the bug has come back. Lenovo support is useless.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Flex

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, but I wish there was a "delete" button instead of just a "backspace" button. Maybe I am missing something, but overall I am enjoying the laptop.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, nupe596, thank you for choosing Lenovo! We are glad to hear that your Flex 5i Chromebook Plus is working out nicely for you, and we appreciate you taking the time to share your experience with us. We hear you feedback regarding the keyboard. It is a shared layout across Chromebook devices, but it does not go unnoted. Lenovo

  • Rated 5 out of 5 stars

    Nice Chromebook

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like my Chromebook. No needd to worry about paying for third party security

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, thanks for choosing Lenovo!

      We are happy to hear that you are really liking your Flex 5i Chromebook Plus, and we appreciate you taking the time to share this with us. Lenovo

  • Rated 4 out of 5 stars

    Step up from my previous chrome book.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speaker volume seems a tad low to me even with volume controls to the max.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    worst customer service. never issued my refund

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst customer service. I bought this laptop online. It was shipped from this store 63 Ranch Dr Milpitas, CA 95035 . The shipping employee stole my laptop and sent me a logitech keyboard. I take it to the store in Las Vegas Maryland pkwy and the manager refuses refund says to call corporate . they give me a return label . i have called corporate 4 times they said i will receive my refund. BUT corporate ships the keyboard back to me and says no refund because its the wrong item. All the corporate people can barely speak english. i still have not received my refund after 14 days. And i already bought the same laptop a 2nd time from a local las vegas bbuy store. my order number is BBY01-806923626318 and i really need my money back. Please call a Las Vegas store manager on Maryland Pkwy to except my refund today. its the 15th day on the return policy and i am walking in store today ready to speak to a manager. and you better help me this time after all the money i have spent at this store. it says on the website all stores can accept returns if you are shipped the wrong item and they refuse to help me. is it my fault their own employee stole my item and shipped me a 20$ keyboard? They think i am trying to pull a scam and will not refund $300 to me. Worst customer service i have ever had.

    I would recommend this to a friend