Customer Ratings & Reviews
- Model:
- 83EK0000UX
- SKU:
- 11038113
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.6 out of 5 stars
to a friend
Do not buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had nothing but issues with this device. It automatically switches to tablet mode and then stays stuck in it so I can’t use the keyboard. It doesn’t support any streaming services. I can’t watch Hulu, Netflix or anything. This is honestly a waste of a computer unless all you’re going to do is check your email. Do not buy this if you are in school, working, or doing any sort of tasking. Waste of money.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi, Paulette. We're sorry to hear that you're having such trouble with your Chromebook Plus. To try to remedy this, first, please look for any applicable updates in the “About ChromeOS” tab in system settings. After applying these updates, should your issue persist, we recommend trying to complete a powerwash or factory reset to see if this resolves the issue. To complete a reset, here is a link to a Google Support page that details how to reset a Chromebook: https://support.google.com/chromebook/answer/183084?hl=en. After these steps, if this doesn’t resolve things, we recommend reaching out to Lenovo Support here: 800-426-7378, and providing a representative with details of your issue, so that they may help by providing a solution for you. Also, the system supports streaming services via browser, progressive web apps, and their respective apps in the Google Play Store, so if you are experiencing differently, please share this with Support as well. We appreciate you taking the time to share your experience and feedback with us.
Not imprressed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed. Had to replace my HP Chromebook that I loved. I was to impatient to wait since it was not available locally.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey DKata,
Thank you for sharing your feedback with us. We are sorry to hear that your experience with the Flex 5i Chromebook Plus has been underwhelming.
Please share additional commentary on how the system has left you unimpressed so that we can try to help you more precisely.
Best regards,
Lenovo
Ok some minor defects
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected, except when it opens it sometimes fails to go into laptop mode (stays in tablet mode)
No, I would not recommend this to a friendDo Not Purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The concept that Lenovo is trying to pull off is great but the craftsmanship of the product is subpar to say the least. Within two month of sporadic use, the monitor at the hinges began to come apart until the monitor separated from the hinges. Bestbuy would not accept the return due to their internal 30 return policy. Lenovo hasn’t been much help either. Stay away from this product and manufacturer.
No, I would not recommend this to a friendUseless gadget I ever bought
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst buys I have ever made.You cant install just office on it.This is disgusting.I am very annoyed with myself for not opening this item on time.i was decieved because I had the earlier flex 5i and I thought I was buying the same thing.
No, I would not recommend this to a friendScary bad
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unbelievable. I've had this for all of 3 months and the keyboard has gone complete to crap. I have to peck out this review on my phone. The "a" and "q" work in reverse...if I press "a" I get "q" and vice versa. Several other keys are doing the exact same thing. Additionally, the "u" key is loose and gets all jacked up unless you press it on its outer edge. Out of return date, but c'mon...this is obviously a defective unit.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hello, Egrant. We are sorry to hear that you encountered an issue with your Flex 5i Chromebook. This is a problem that we would like to look further into to make sure we can make the necessary improvements. To help remedy this immediately, we recommend reaching out to Lenovo Tech Support and providing a representative with details of your issue, so that they may help by providing a solution for you: 877-453-6686. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others.
Who knows
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned item. Delivered was done poorly. Box was smashed.
I would recommend this to a friendAvoid Google Perks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Avoid any of the Google Perks offers. I haven't been able to use this laptop for a month as I've been waiting for Google to resolve the free year of Google AI.
No, I would not recommend this to a friendI’d buy something more sturdy and less expensive.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the most flimsy laptop I’ve ever had. Screen cracked the first week, so make sure you have a good case.
No, I would not recommend this to a friendIt has EMMC hd NOT SSD .
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is 128G EMMC hard driver !! NOT SSD . should be way cheap.
No, I would not recommend this to a friendglitchy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well when it works but I guess I got a bad one cuz its glitchy as heck. The touch pad, the touch screen, etc to the point that its not usable unless I restart it. That happens every day or so.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi, CoryA. We are sorry to hear that you are having trouble with your Flex 5i. While it is valid, rest assured that your experience does not align with the standard we set for our products, and to resolve this, we recommend contacting our support team at this number: 800-426-7378, to work with someone who may help by providing a resolution to your problems.
A Lemon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had it for less than a week and it never worked right. After taking it in for repair, I was told it was "a lemon" and had it replaced yesterday.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi CindyB-
Thank you for sharing your experience with us. We are sad to hear that you encountered issues with this Flex 5i leading to your return. We always aim to provide amazing user experience with our products and are sad to hear that we missed our goal. We would like to know more about your experience with the device so that we may improve. Were there any features that did not work correctly or was the performance different than expected?
We hope that you reach out to us through the Q & A section of this product page if you have any additional details you would like to share or if you have any questions.
Best wishes,
Lenovo
Bestbuy Customer Service Sucks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My device worked fine except the backlight on the keyboard did not work out of the box, after troubleshooting with Lenovo. I attempted to return it to Best Buy. They sent a return label but refused to sell me a replacement device at the same price because the pricing had changed. I was able to order from Amazon and save money. Visit Amazon and skip bestbuy.
No, I would not recommend this to a friendHorrible flex and Display settings
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice features with flex but horribly designed - it goes to tablet mode even when in standard straight way. Doesn’t detect second monitors properly and even if you use option to default to not duplicate display it always defaults to duplicate display when a secondary display is connected to
No, I would not recommend this to a friendBroke within a month.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mine started breaking at the hinge within a month. Lenovo and Best Buy both said 'tough luck'. I'd strongly recommend against buy one.
No, I would not recommend this to a friendDefective and Best Buy refused to honor price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Backlight not working, bought for my daughter to use at school and backlight went out immediately. Best buy refused to replace item for the price I paid and wanted me to pay over $200 more to replace with the same item.
No, I would not recommend this to a friendWon't turn on after less than a year.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this open box in excellent condition less than a year ago and it no longer turns out. There was no water damage, just a faulty product.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi ShanG,
Thank you for sharing your feedback with us. We are sorry to hear that you are having trouble with your Flex 5i Chromebook Plus. We apologize for the frustration and inconvenience that this may have caused you, and we'd like to work with you to resolve this issue.
To start, after charging your Chromebook for at least 15 minutes with its original power adapter, try doing a hardware reset. You can visit the following link to learn how to do so: https://support.google.com/chromebook/answer/3227606?hl=en&sjid=11168473644130281663-NA), which reboots the embedded controller that manages various system components. This may resolve the issue by clearing out any errors within system components that may be preventing proper system startup.
Please update us when you can regarding this and reach out to us again should you have any questions or need further assistance.
Best regards,
Lenovo
For very very basic use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meh, I should have done more research before I bought this. The Chrome OS is just meh.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hello, we are sorry to hear that your Chromebook Plus fell short of your expectations. You bring up a great point, as we recommend all who are in search of a computing solution, that they review the features, design, and specifications of any device and select what aligns best with their needs and preferences to help ensure you find the right fit for you. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others.
A piece of crap.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give it 0 if I could. Bought this in January, 2024. By August the keyboard went out & now it won't even turn on. A piece of crap in my book.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey, CheryljB. We are sorry to hear that you are having trouble with your Flex 5i Chromebook Plus. To try to resolve this, we recommend contacting t Lenovo Support directly here: 877-453-6686, to speak to someone for help. We appreciate your time in writing this review.
Terrible product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total ripoff. The Best Buy info says it has SSD memory. That is wrong, it's the eMMC junk. At that price it should have SSD. I did an online order to get the Cyber Monday price. Went to pick it up and discovered the problem. Best Buy would not do a price adjustment on a Chromebook that did have SSD.
No, I would not recommend this to a friend