Customer Ratings & Reviews

Bought this refurbished. It was exactly as advertised and has really been working well. My wife uses it for web browsing and the Google suite of apps. Everything has been running smoothly with no glitches or delays. Highly recommend!

Great portable option between a tablet and dedicated laptop. Able to download and run most Android apps, while still being large enough to comfortably take notes with (not included) stylus or update spreadsheets. Beware, MS office product apps don't work on the device, you have to access any Microsoft stuff online through a web browser only.

I have used many Chromebooks and this one is one of my favorites. Long battery life, decent speakers, and a nice screen.

My first chromebook and it has been a learning experience. Was concerned about the hinge problem I'd read about. So far so good, but I am being very careful. Display is great. Sound could be better but totally acceptable. Battery life seems fine, but I leave it plugged in most of the time I believe this was a good choice.

I bought this as a gift for my dad's wife and helped her set it up and played around on it for a while. It is by far the best Chromebook I've ever used. I have a Samsung Galaxy Book3 Pro 360 and this feels every bit as fast. I know it's running Chrome OS and not Windows but the responsiveness is impressive. Obviously it doesn't feel as premium but still a decent build and the 360 hinge is good. Chrome OS works really well in tablet mode too. Screen is plenty bright and Netflix and YouTube both looked good. Speakers are more than adequate. Keyboard is actually a decent experience as well. I know Chrome OS isn't something everyone has worked on before but if all someone needs is a laptop for web browsing, typing stuff every once in a while, and maybe some videos I really can't recommend this enough. I think Google really nailed it with the new Chromebook Plus line. I would assume any of them are pretty good.

I have had this computer for 18 months and have had no issue with it whatsoever. I love the backlit keyboard, the responsiveness of the keys, I enjoy the flexibility in the design as well. the speed is great, the graphics are great, the sound is mediocre but not the worst. it is a reliable machine which I really enjoy

I love this Chromebook! It was so easy to start up, is a convenient size, colors and speed are crisp. The flex feature is really fun too!

I bought this as sort of an upgrade from my older HP Envy and as a companion to my minibook. Starts up super quick, the screen looks great, and I like the fact that you can instantly connect to and print from wireless printers with no setup. I don't mind that it's a Chromebook since I already have a dedicated laptop for windows. This holds a charge for much longer, so I find myself using it more often when at home, and while I can mirror my phone on my Windows laptop, I can receive and answer messages seamlessly with the Chromebook. It's worth it for me.

This laptop is truly unique in its way of multipurpose design and use. Love that it can be used as a tablet and laptop all in one. The touch screen. Is super easy to use and convenient. Very happy with my purchase overall.

I needed to upgrade my laptop after my previous one had lived a very crazy life during my job as a special education teacher. Upgrading to this laptop was effortless and simple as soon as I logged into the google chrome system. It seems to have a good battery life and I have had no issue using the video and microphone features for my work or video conferencing. Very happy with my purchase and the lovely people at the Best Buy in Albany, NY for helping me out!

Pretty good in terms of battery life, speed and capacity. Allowing 6 digits sign in w/o having to type email password simplified my life

I'm not using this device as a "power user". I have other devices for this. This device serves me adequately for browsing, social media, and other related and similar tasks. If that's what you're looking for, this device is more than enough. My only complaint, the curser sometimes jumps unexpectedly when using the touchpad mouse, but this hasn't been really bothersome to me.....yet.

This is exactly what I've been waiting for. I previously owned the Flex 5 Chromebook and loved it. The new Chromebook Plus model is so fast and easy to use. I love it more than my windows computer!

So far, I am very happy with the Chromebook that I purchased. It is able to do all that I need to do and hoped with a mouse. It works perfectly for me.

I really love my new laptop. It feels sturdy, I like the option of turning it into a tablet, the colors are great, and it is fast. To be fair, I only use it to surf the net, stream videos and movies so far.

I really loved this 14 inch touch screen laptop. It is fast snappy and work really good for the basic tasks . The 1080 P camera is good as well. Love it . I would recommend it to friends

I bought this for my 6 year old since he will be starting to do his school work on it next year, he also wanted to play some games that was specifically on google play, he loves the laptop, but pretty much any laptop is going to have its negatives, the only thing I don’t like about it is how fast the battery goes dead, seems like it has to stay plugged in a lot, and when the battery is getting low it will start acting up (not pressing certain buttons, freezing, etc.)

This is a really nice computer, but has its flaws. It’s all matte black so if fingerprint smudging causes anxiety this wouldn’t be the best option. The screen is so clear I ask myself if the photo edits I bought it for aren’t over saturated on a cell phone. Otherwise, really nice graphics card. Mine will freeze up. Not sure what that’s about. I only use it for a couple programs.

This is a beautiful Chromebook, highly recommended by Wirecutter and others. Unfortunately it has a bad design flaw - the hinges, which are critical for the touchscreen, are poorly attached and tend to crack after repeated use. I know, because I ran into this problem once, figured it was a fluke, and bought the same machine again, this time with Total Protection. The hinge cracked a second time. Warning: When you take it to the Geek Squad to get serviced BestBuy charges you a $50 fee.

This laptop does exactly what we needed. Set up is easy. While it takes some time to adjust to Google's OS if used to windows, the experience feels very intuitive and modern. Knocked off one star because the tablet mode doesn't always work correctly. Highly recommend buying from Best Buy as their customer service and price match policy is the best.