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Customer Ratings & Reviews

Your price for this item is $294.99
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The comparable value price is $1,149.99

Customer reviews

Rating 3.5 out of 5 stars with 208 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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Cons mentioned filter

62%would recommend to a friend

Customers are saying

Customers consistently note the large, clear touch screen and the ease of use as significant advantages of the IdeaCentre AIO 5i 27". Many also appreciate its attractive design and competitive price. However, a recurring concern centers around performance issues and instances of the system freezing. Some users also reported problems with the mouse and wireless charger.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 208 reviews
  • Pros mentioned:
    Screen size, Speed

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect all-in-one desktop. Very compact, very fast and gets the job done. That simple.

    I would recommend this to a friend
  • Cons mentioned:
    Performance

    Rated 1 out of 5 stars

    DO NOT PURCHASE

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a year ago, at first I thought the mouse was the issues regarding the screen freeze. I switched out the mouse for another wireless mouse and still the same issues. I then purchased a wired mouse thinking this would resolve the issues however the CPU continues to freeze and I have to power down the CPU and reboot. I only purchased this CPU because the Best Buy specialist recommended it. I Should have stuck with the Dell

    No, I would not recommend this to a friend
  • Cons mentioned:
    Performance

    Rated 2 out of 5 stars

    Freezing galore

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high hopes for this pc but it keeps freezing and I have to constantly keep rebooting it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy open box excellent! It is very risky!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased online an open box excellent condition all in one Lenovo computer. The shipment was not available. It took me almost 2 hours to get to the store in Brandon to pick up my order. Before I submitted the order, I read all the information about the computer, I spoke to several customer service reps and all of them stated that open box excellent meant: the computer looked brand new, included all original parts/accessories, and typically contained original packaging. At the store, they gave me NO BOX naked computer. There were NO accessories, no power cord, no instructions book. The staff was not helpful and not friendly. They said I got what I purchased. Horrible experience!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    great cpu for schooling

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    touch screen is a blast to use, computer runs smoothly and dosent buffer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does disappoint

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new computer. Wanted something not so big as far as PC part. Decided to try an all-in-one. This was an open box. Customer just wanted something smaller. It was originally 1000+ so the $779 was amaxing. It has worked amazing the year that l’ve had it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst purchase ever! Never again Lenovo!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely terrible product I have had this computer for 17 days 4 days ago I finally had time to set it up. After setting it up the issues began almost immediately. Every time you click on any video or comtent that has sound the computer will make a loud brrrr sound and then completely freeze up. Since Im just a few days outside of best buys terrible 14 day return policy there is nothing I can do other than send it to Lenova for repairs and hope it isn't a problematic computer.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Lenovo computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely enjoy this 2 in 1! One of the best purchases, I have made! Easy to set up and use immediately! Great product!

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Lenovo IdeaCentre AIO 5i 27in. Touch Screen All-In-One. We are very pleased to see that the specifications and features of the Lenovo IdeaCentre AIO 5i 27in. Touch Screen AIO meet your computing needs so well. Lenovo

  • Rated 1 out of 5 stars

    Pass on this

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    don't buy, games won't run on this- only good for basic computer programs and activities. Good form factor though.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hello, Adams1483, we are sorry to hear that this IdeaCentre All-In-One 5i 27 has not met your expectations. Depending on the user's needs, this IdeaCentre AIO 5i could be the right fit for anyone. We always recommend you checking the requirements and compatibility of any software/games you will be installing on your computer or know what specifications and features you need to effectively complete various workflows and tasks if being use for work or education, personal use, and your preferences in design and features to help find the right solution before you invest in any computer. Lenovo

  • Rated 5 out of 5 stars

    You will love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer. I have had bad experiences in the past with Lenovo but this computer was a great addition to the household. I have no regrets

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Lenovo IdeaCentre 5i 27 All-In-One System. We are pleased to hear that the IdeaCentre 5i 27 AIO meets your computing needs so well. Lenovo

  • Pros mentioned:
    Screen size
    Cons mentioned:
    Performance

    Rated 4 out of 5 stars

    Freezes when I put phone to charge and when idle

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Experience: Great touch screen Heavy computer- shows its quality Freezes all the time when I put my phone to charge and freezes when it’s idle- horrible feature Otherwise I love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Home/Remote Work Computer

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent desktop all-in-one computer. I have always been a huge fan of Lenovo. This checks all of the boxes for a home computer. It also works really well for remote work. I have never had an issue with it. It has been over 2 years since I've bought it and it still works amazing. Its also super convenient that it is an all-in-one so you dont have to worry about purchasing a tower. I will say that if you are planning on gaming or running something crazy like that, you may run into some lag or issues. But as far as a great at home computer for remote work and running basic softwares, you will have no issues. Also, it's touchscreen, so that's pretty cool. Also, it has a built in webcam that has facial recognition. It flips up and down into the monitor which is super cool. 10/10 recommend this for anyone looking for a new home computer.

    I would recommend this to a friend
  • Cons mentioned:
    Performance

    Rated 3 out of 5 stars

    Open box not always a good deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Randomly shuts down while paused for only a short while- stays on but is totally unresponsive. Not sure if it’s a glitch or a bad and that’s why it was open box

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hello, TeresaB, we are sorry to hear that you have experienced an issue with your IdeaCentre All-In-One 5i 27. In advance, this is a lengthy response, however we want to give you and other readers of this response as much information as possible to help ensure your issue is resolved should you encounter something similar in the future. First, ensure that the installed software is compatible with Windows. Incompatible software can cause your computer to misbehave. Additionally, we recommend checking for updates through Windows Update settings. These updates can help resolve issues from operating system bugs to driver software improvements. To navigate there, select start on the taskbar (windows logo) or press the windows key on the keyboard then select Settings. In Settings, select Windows Update, and then select the Check For Updates button. Install any available updates and restart your PC if required. If you didn’t have any updates that required a restart, it’s still a good idea to restart your device to make sure any pending updates are installed. Additionally, check for updates in the Lenovo Vantage application that is preinstalled on Windows devices. You can check by opening the app, navigating to the device tab, and selecting the “check for updates” option. If there are updates to install, follow the onscreen directions to finalize those updates. If your issues persist after these steps, we also recommend that you reach out to Lenovo Tech Support at this number to work with a representative to rectify the problem: 866-426-0911. Lenovo

  • Pros mentioned:
    Screen size, Speed

    Rated 5 out of 5 stars

    great little work at home computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightening fast machine love it for the incredibly good price. Love the large screen on this all in one

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great... when it works

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great one it works but a pain when you have to return it within a few months. It started having the ghost touch screen issue where Windows would be flying open and moving because the touch screen thought it was being used. I had such a hard time trying to shut off the touch screen while it was opening and closing all these windows. Ultimately I had to send it back to the company to have a new machine sent back to me. So when it does work, it is great but it seems that a lot of people have had long-term problems with it

    No, I would not recommend this to a friend
  • Cons mentioned:
    Performance

    Rated 3 out of 5 stars

    Disapointed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer freezes a lot. My keyboard letters are fading after one month. some are barely visable.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Screen size, Speed

    Rated 5 out of 5 stars

    Been awesome so far

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ought it open boxed, and cant complain so far. Super fast, screen is great, and the sound is impressive

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    reliable at work

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far so good, able to use it for work give me problem eversince I wfh.

    I would recommend this to a friend
  • Cons mentioned:
    Performance

    Rated 1 out of 5 stars

    Faulty product, worse customer support from Lenovo

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product stopped working out of nowhere after 2-3 months of light use. Best Buy is trying to help but I’m still awaiting a simple warranty claim refund from Lenovo. Lenovo has not been helpful at all, and need to resolve the issue ASAP. The software on this system is flimsy, there are glitches and freeze screens often. And clearly my very light usage took its toll when the thing just died on me.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hello, OmerI, we are sorry to hear that you have encountered an issue with your IdeaCentre All-In-One 5i 27. If you are working with Lenovo Tech Support and warranties teams, to check on the status of your claim, we recommend using this link to a Lenovo Support webpage for your model IdeaCentre with a "Contact Us" tab to reach out to Tech Support for resolution: https://pcsupport.lenovo.com/us/en/products/desktops-and-all-in-ones/5-series/aio-5-27imb05/contactus Lenovo

  • Rated 5 out of 5 stars

    Great unit, easy to use

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great all-in-one unit for small spaces. Works well when you don't have space for a tower and monitor. Can get a separate disc drive to plug in if needed. Had only some minor freezes quickly resolved with a hard restart. Otherwise no issues at all.

    I would recommend this to a friend
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