Customer Ratings & Reviews

Hello, Tina. We are sorry to hear that you have experienced an issue with your IdeaPad. This model is an entry level, light use system designed for singular, non-demanding tasks, such as web-browsing with minimal tabs in use simultaneously, as well as using compatible applications available in the Microsoft App store. This model ships with Windows 11 Home in S-Mode Operating System, a more secure, lighter version of the Windows 11 Operating System due to the computer’s entry level specifications. Should you feel you are using the device for its intended use and still experiencing a performance issue, we recommend reaching out to Lenovo Tech Support and providing a representative with details of your issue, so that they may help by providing a solution for you. Here is a phone number to speak with a tech support representative to further resolve your issue: 877-453-6686. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others.

Hello, JeffC. We are sorry to hear that you have encountered an issue with your IdeaPad not meeting your needs leading to you returning it. For yourself and others to know in the future, this model, along with other entry level laptops, ships with Windows 11 in S-Mode. A more secure, lighter version of the Windows 11 Operating System that only allows the downloading of applications from the Microsoft Store. If you try to launch or install an executable or .exe file, the system prevents it. Should you desire to switch to Windows 11 Home to download what you are after, here is a link to a Microsoft webpage that shares how to do so: https://support.microsoft.com/en-us/windows/windows-10-and-windows-11-in-s-mode-faq-851057d6-1ee9-b9e5-c30b-93baebeebc85 | We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others.

Hello, ZeeR. We are sorry to hear that you have encountered an issue with your IdeaPad leading to you returning it. This model is an entry level, light-use system, designed for singular, non-intensive tasks. Since this did not meet your needs, we recommend when next searching for a computing solution, that you review the features, design, and specifications of any device and select what aligns best with your needs. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others.

Hello, AngeloR. We are sorry to hear that you have experienced an issue with your IdeaPad. This model is an entry level, light use system designed for singular, non-demanding tasks. Should you feel you are using the device for its intended use and still experiencing a performance issue, we recommend searching for and applying any available updates through Windows Update Settings. Also, ensure that your home Wi-Fi network is compatible with, and is capable of supplying your laptop with sufficient bandwidth to deliver the performance you desire for internet-based tasks. If after these steps your issue persists, we then recommend reaching out to Lenovo Tech Support at this number: 877-453-6686, and providing a representative with details of your issue, so that they may help by providing a solution for you. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others.