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Customer Ratings & Reviews

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Customer reviews

Rating 3.6 out of 5 stars with 1805 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 3.2 out of 5 stars

  • Display

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

67%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Ideapad 1 14" laptop's ease of use, affordability, and impressive battery life, praising its portability and lightweight design. However, many users express concerns regarding its processing speed and limited RAM, finding the performance inadequate for demanding tasks. Some also mention challenges with boot times and storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 82 Showing 1,621-1,640 of 1,805 reviews
  • Cons mentioned:
    Performance

    Rated 1 out of 5 stars

    Good price though

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return it because it was lagging to much…..

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hello, YurielD. We are sorry to hear that your IdeaPad 1 has not met your expectations, leading to you returning your device. For clarification, this model is an entry level, light use system designed for singular, non-demanding tasks, such as web-browsing with minimal tabs in use simultaneously. It is also good for using built-in and compatible applications available in the Microsoft App store. This model ships with Windows 11 Home in S-Mode Operating System, a more secure, lighter version of the Windows 11 Operating System due to the computer’s entry level specifications. In the future, if you or viewers of this post experience a performance issue and feel you are using the device for its intended use, we recommend reaching out to Lenovo Tech Support and providing a representative with details of your issue, so that they may help by providing a solution for you. Here is a phone number to speak with a tech support representative to further resolve your issue: 877-453-6686. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others. Lenovo

  • Rated 2 out of 5 stars

    Not for me

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It wasn’t 10key so it didn’t quite work for me like I expected

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hello, RDobb. We are sorry to hear that your IdeaPad has fallen short of your expectations. We recommend all who are in search of a computing solution, that they review the features, design, and specifications of any device and select what aligns best with their needs and preferences to help ensure you find the right fit for you. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others. Lenovo

  • Rated 1 out of 5 stars

    Unsatisfied

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer was the worst purchase I have ever made. Absolute garbage, not even my mom who hardly uses a computer was unable to use this product.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      While we are thankful that you chose our product, we are sorry to hear that it fell short of your expectations. If possible, please share some background on what areas and how exactly it missed the mark for you as we cherish this feedback. We appreciate you taking the time to share your experience with us Lenovo

  • Rated 1 out of 5 stars

    Return

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very upset about your rerun policy. All of person and all online agent played with me. I was crying about your service. I went 2 times to ups stores and 1 times to Roosevelt mall Bestbuy store. Store manager was rude. I unable to return. Order number BBY01-806819936305. Please help me

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Extremely slow just to get though the intial setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took hours to get the computer setup took too long to update the software & configure. Starting up the machine is also slow. Decided to return the machine. I'm too impatience for the speed it lacks.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey, FuyukoG. We are sorry to hear that your IdeaPad fell short for your needs and preferences, leading to you returning it. We understand satisfaction with your purchase is important and hope you found the right solution that aligns the specifications, design, and features needed for your satisfaction. We appreciate you taking the time to share your perspective with us. Lenovo

  • Rated 2 out of 5 stars

    Needs more storage

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needs more storage this computer is great but needs more storage

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hello, DanielN. Should you like to access more storage, this model features a card reader and works with several external storage options. Lenovo

  • Rated 1 out of 5 stars

    NorwalkBB

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer was barely functional. There was a never ending stream of error messages that seemed to relate to x box. I had no idea that x box was part of the purchase. The computer crawled from simple command to simple command. I returned it within the return period.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hello, ThomasW. We are sorry to hear that your IdeaPad has fallen short of your expectations, leading to you returning it. This model is an entry level, light-use system, designed for singular, non-intensive tasks, utilizing built-in apps and Office applications. We recommend all who are in search of a computing solution, that they review the features, design, and specifications of any device and select what aligns best with their needs and preferences to help ensure you find the right fit for you. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others. Lenovo

  • Rated 2 out of 5 stars

    lenovo ideapad laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i found it to be inadequate for my needs which are small.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hello, sarah. We are sorry to hear that you have experienced an issue with your IdeaPad falling short of your needs, leading to you returning it. When looking for your next device, we recommend all who are in search of a computing solution, that they review the features, design, and specifications of any device and select what aligns best with their needs and preferences to help ensure you find the right fit for you. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others. Lenovo

  • Rated 2 out of 5 stars

    Don’t

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy this laptop, too small of screen, hard to use

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hello, TylerJ. We are sorry to hear that your IdeaPad has fallen short of your expectations. This model is an entry level, light-use system, designed for singular, non-intensive tasks, utilizing built-in apps and Office applications. We recommend all who are in search of a computing solution, that they review the features, design, and specifications of any device and select what aligns best with their needs and preferences to help ensure you find the right fit for you. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others. Lenovo

  • Rated 2 out of 5 stars

    Review of the cheapest laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very basic laptop. Probably good to be used for a kid

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hello, SaurabhK. We are sorry to hear that you have experienced an issue with your IdeaPad. This model is an entry level, light use system designed for singular, non-demanding tasks. Should you feel you are using the device for its intended use and still experiencing a performance issue, we recommend searching for and applying any available updates through Windows Update Settings. Also, ensure that your home Wi-Fi network is compatible with, and is capable of supplying your laptop with sufficient bandwidth to deliver the performance you desire for internet-based tasks. If after these steps your issue persists, we then recommend reaching out to Lenovo Tech Support at this number: 877-453-6686, and providing a representative with details of your issue, so that they may help by providing a solution for you. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others. Lenovo

  • Rated 1 out of 5 stars

    Not enough memory

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop did not have enough memory to run Microsoft windows 11 and email efficiency. Best Buy customer service was great during the return process and I look forward to replacing this computer with something from Best Buy because of the quality service.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Why

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy Geek Squad allowed a malware a week after purchasing and now it’s going to cost me over $1,000 to fix their mistake on top of several lost hours and trips via Lyft to fix issue that they were unable to conduct.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t waste your money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer was a Christmas gift, by the time the gift was opened it was too late to return item. Slowest computer I’ve ever used, my old chrome book works better. I am beyond disappointed with my purchase. I would have returned it if it was an option.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hello, AmyT. We are sorry to hear that you have experienced an issue with your IdeaPad. Should you feel you are using the device for its intended use and still experiencing a performance issue, we recommend searching for and applying any available updates through Windows Update Settings. Also, ensure that your home Wi-Fi network is compatible with, and is capable of supplying your laptop with sufficient bandwidth to deliver the performance you desire for internet-based tasks. If after these steps your issue persists, we then recommend reaching out to Lenovo Tech Support at this number: 877-453-6686, and providing a representative with details of your issue, so that they may help by providing a solution for you. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others. Lenovo

  • Rated 1 out of 5 stars

    Laptop Experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found this product to be slow performing. The screen lacked in clarity and in quality. I have never purchased a Lenovo product before and due to the lack of quality of this product, I had to return it. Trying to get online was tyranny.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hello, MelanieS. We are sorry to hear that you have experienced an issue with your IdeaPad leading to you returning it. In the future, should you encounter an issue with a Lenovo device, please feel free to reach out to Lenovo Tech Support at this number: 877-453-6686, and providing a representative with details of your issue, so that they may help by providing a solution for you. Additionally, to help ensure you find the right fit in your next computing solution, we recommend reviewing the specifications and features, verifying the device meets your needs and preferences. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others. Lenovo

  • Rated 1 out of 5 stars

    Do not buy for any reason

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give no stars I would. -10/10 would never recommend, you’re pretty off getting an iPad, cell phone or tablet these computers are the worse.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No worth a price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased this laptop for internet surfing only. My house WI-FI is 500mgb. My other laptops work just fine inside my house without any interference, but this laptop after numerous restarts was absolutely horrible.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hello, SasaJ. We are sorry to hear that you have experienced an issue with your IdeaPad. To try and remedy this, first, we recommend searching for and applying any available updates through Windows Update Settings. Additionally, here is a link to a Lenovo Support webpage for troubleshooting internet issues: https://support.lenovo.com/us/en/videos/vid100753-trouble-connecting-to-the-internet-or-a-wireless-network If after attempting these fixes your issue persists, we then recommend reaching out to Lenovo Tech Support at this number: 877-453-6686, and providing a representative with details of your issue, so that they may help by providing a solution for you. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others. Lenovo

  • Rated 1 out of 5 stars

    Dont Dont Dont touch this item!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a horrible experience!! Computer profile says Jenny Bloom, who is not me and now I cant even access the computer. Its obviously a refurbished computer, which was never stated in the purchase. What a bunch of frauds!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop so my mom would have something to use. It would not even start up and could not shut down. I returned it no problem to Best Buy.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hello, RobertaP. We are sorry to hear that you encountered an issue with your IdeaPad, leading you to return it. In the future, should you decide to use our product again and you encounter an issue, feel free to reach out to Lenovo Tech Support at this number: 877-453-6686 and provide a representative with details of your issue, so that they may help by providing a solution for you. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others. Lenovo

  • Rated 1 out of 5 stars

    Terrible Item and Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible purchase and especially the Service when I went to the store to ask some questions about the laptop. The salesman tried to resell me another laptop instead of answering my question.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hello, EdwardC. We are sorry to hear that you have experienced an issue with your IdeaPad. Should you still have your IdeaPad and are experiencing this issue, for assistance, we recommend reaching out to Lenovo Tech Support at this number: 877-453-6686, and providing a representative with details of your issue, so that they may help by providing a solution for you. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others. Lenovo

  • Rated 1 out of 5 stars

    Poor

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor stopped working after 2 months I’m about to file a claim

    No, I would not recommend this to a friend