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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 608 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.3 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are positive about the IdeaPad 1's performance, ease of use, ample RAM and storage, lightweight design, and long battery life. Many appreciate its value for the price. However, customers are negative about the screen quality, citing issues such as washed-out colors and grainy resolution. The overall experience appears to be positive for most users despite this drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 608 reviews
  • Cons mentioned:
    Screen quality

    Rated 2 out of 5 stars

    279 black friday deal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen brightness not so much. When i used it inside my car during the day it was hard for me to see the screen. And no backlit keyboard. Other than that for the price its great

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, cELL. We're sorry to hear that some aspects of your IdeaPad have missed the mark for you. It is good to hear that your laptop has been great otherwise, and we appreciate you taking the time to share your feedback with us. Lenovo

  • Cons mentioned:
    Screen quality

    Rated 1 out of 5 stars

    Defective computer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY!!! I received my laptop today and it nothijg like what was advertised. For a full HD laptop the screen looked wasked, light, not crisp at all. I live outside the states and now i have to be troubling myself with return fees and headaches. IT IS NOT fair to sell a defective computer and do not provide any exceptions to the return policy for international buys. Im so hurt and stressed. I wont sleep tonight because of your company deception. Now i have to keep this and lose because i can't afford to return it.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, Girl. We're sorry to hear that you are dissatisfied with your IdeaPad. If there is anything we can help you with regarding your computer, please reach out to Lenovo Support in your local region for assistance. We appreciate your time taken to share your feedback. Lenovo

  • Rated 5 out of 5 stars

    My laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this laptop and would buy it again

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, TerryT, thank you for choosing Lenovo! We are glad to hear that you are very happy with your IdeaPad, and we appreciate you taking the time to share your experience and feedback with us. Lenovo

  • Rated 3 out of 5 stars

    Good price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s really nothing special, I only bought the laptop because I needed a cheap laptop quickly for an interview as my old one broke, and this did the job. It’s kinda slow, but what do you expect at this price ?

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey Jonh, thanks for choosing Lenovo! We're glad to hear that your IdeaPad meets your needs. We really appreciate you sharing your experience and feedback with us. Also, we recommend ensuring that your system is up to date by checking for updates, as outdated software can affect performance. To do so, open the Settings app > Navigate to the Windows update tab > Select the "Check for updates" button. Let us know if this helps! Lenovo

  • Cons mentioned:
    Screen quality

    Rated 1 out of 5 stars

    Don’t waste your money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this computer for my son just to do basic school work and it runs extremely slow, website won’t load and the screen randomly goes black. The display is very bad as well. I would like a refund but unfortunately those are hard to get so I would say, Don’t waste your money.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re on a budget I would go with something else. Computer was not the greatest and lagged all the time.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, BrianT. We're sorry to hear that you were not satisfied with your IdeaPad. In the future, should you encounter an issue with our devices, feel free to contact Lenovo Support for assistance. We appreciate your time taken to share your perspective with us. Lenovo

  • Rated 3 out of 5 stars

    Lenovo IdeaPad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer itself has worked well, but the hinges on one side have disconnected, and it has only been less than 4 months

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Mr. Cee

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's good for small items but it don't have Windows 11 that I thought it would have and I'm not going to pay extra so I'm going to return it not happy

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey RubenC, we are sorry to hear that you had trouble with your IdeaPad, leading to you returning it. In the future, should you encounter any issues with our product, please feel free to contact Lenovo Support for assistance in resolving your issues, as switching to standard Windows 11 Home is simple, free, and takes a couple minutes. We hope that you choose our product again in the future and appreciate you taking the time to share your perspective with us. Lenovo

  • Rated 2 out of 5 stars

    Space bar gave up in 8 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It wasn't bad, but I've had it for less than a year and the space bar is starting to work when it wants. It's cheap,I get it, but less than a year and I barely use it. I bought it for work but I work construction so it gets used maybe 3 to 10 hours a week at most. Pretty disappointed and will not look to lenovo brand in the future

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken Hinge on 15 Month Old Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a piece of junk. The hinge broke this week, barely a year old, never dropped or mishandled. Do not buy!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    I want a different one!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bulky than expected, the keys are small and close together. Really tedious finding the mouse dancing across the screen

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey CEPJO, we're sorry to hear that you're unsatisfied with your IdeaPad. If we can help you with your device, please reach out to Lenovo Support so that we may assist you. We appreciate your time taken to share your perspective with us. Lenovo

  • Rated 2 out of 5 stars

    “New” product for sale… probably Used

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To be honest, it appears this computer was sold as used or refurbished. There are random Gmail login user names on several websites. My wife uses Square and there were already 5 email accounts in the log in browser. Randomly, the computer booted with a fTPM error requesting Bitlocker credentials. Seems as though if this product were new it would have no details and boot with factory settings.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey EstebanG, we're sorry to hear that you ran into an issue with your IdeaPad. If you feel that your device is not new in box, we recommend working with Best Buy customer service to exchange your device. Feel free to reach out to us should you wish to factory reset your device, and we appreciate you taking the time to share your perspective with us. Lenovo

  • Rated 1 out of 5 stars

    Too much wrong

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of drivers needed updates When i ran security for the first time 2500 performance isdues found. What the heck!!

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey Tw2234. We're sorry to hear that you are dissatisfied with your IdeaPad. From out of the box, there may be many updates needed to the system and its drivers. This is predominantly because we are constantly looking to implement the necessary changes and depending on when your device was made, those updates may not have been able to be applied from the factory. It you are experiencing issues still, please reach out to Lenovo Support so we can help. We appreciate you taking the time to share your feedback with us. Lenovo

  • Rated 1 out of 5 stars

    Broken in less than 3 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer itself works fine, but one of the hinges broke in less than 3 months. Because of that, you can no longer close the screen, rendering the laptop essentially a desktop. While it is still under warranty, Best Buy won't assist and you have to go through Lenovo. In order to get it fixed you have to send it in to them and be without a computer for however long that takes. In doing some searching, this is a very common problem with Lenovos and something that would have made me not purchase had I realized. The price to have it fixed outside of Lenovo (so you aren't without a computer for weeks on end) was almost the same price as just purchasing the computer outright. I won't ever buy a Lenovo computer again.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi JessicaC,

      We are sorry to hear that you ran into this issue with your IdeaPad, and we apologize for the disappointment and inconvenience that this has caused you.

      We wish to provide the best experience possible with confidence in quality control, and we have noted your comments as we investigate to the make the necessary changes. We understand your concern with having to send your device in for repair, and we recommend working with Customer Care to choose the best repair solution for you.

      Please update us when you can, and feel free to reach out to us via the Q&A section of the product page with any questions or further comments.

      Best regards,
      Lenovo Lenovo

  • Rated 1 out of 5 stars

    Poor frame

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is probably good if you use chrome with up to 5 or 6 taps open and one or two apps. But NOT GOOD at all for using Chat GPT especially for math or if you run some medium size code. The most terrible thing is the hinges. I have seen tons of people are having the same issue, most probably it is a manufacture defect. I bought this laptop in January this year but the hinges are totally broken already within 8 months, even though I was using it gently. I bought it becasue I was looking for a budget laptop and it was on sale. I am extremely dissapointed.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi TaimurF,

      Thank you for sharing your feedback with us. We are sorry to hear that you are having trouble with your IdeaPad 1 and that it did not meet your workload needs. We apologize for the disappointment and inconvenience that this has caused you. If you'd like, we wish to work with you to try to improve your experience.

      To start, we recommend contacting Lenovo Support online or at this number: 877-453-6686, to work with a representative who may help by sharing resolution options for you.

      Please update us when you can regarding this and don't hesitate to reach out to let us know what else we can do to improve your experience, as your satisfaction is important to us.

      Best regards,
      Lenovo Lenovo

  • Rated 3 out of 5 stars

    My review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. Only had it for a short period. Seems to do what I want it to do so far.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey JosephB, thanks for choosing Lenovo!

      We are glad to hear that your experience with your IdeaPad has been good and that it meets your needs so far.

      We appreciate you taking the time to share this with us. Lenovo

  • Rated 3 out of 5 stars

    christmas gift

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a Christmas gift and the black friday deal made it an amazing price

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey MicheleM, thanks for choosing Lenovo! We hope that the recipient of the gift loves it, and we really appreciate you sharing your experience and feedback with us. Lenovo

  • Rated 2 out of 5 stars

    Okay, but you get what you pay for.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall works great, but one of the homes broke and we use it maybe once a week. This was not caused by usage. Most likely weak hardware.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The casing fell apart within weeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two of these at the same time and both laptops basically fell apart within weeks of using them. The case and screen split apart from each other, then those split from the rest of the laptop. Very disappointed and since these were open box items, I've been unable to get help from best buy or lenovo

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Did not work with multiple monitor setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PC would not extend the image to 2 external monitors unless I installed a Lenovo client, which I couldn't do because I would have to permanently take the PC out of s-mode. Not willing to do that, so I returned the laptop and got an HP that works just fine with my 2 monitors.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey DanK, we're sorry to hear that you ran into trouble with your IdeaPad. We recommend that viewers keep device specifications and features in mind when searching for the right solution for you. We appreciate your time taken to share your feedback with us. Lenovo