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Customer Ratings & Reviews

Your price for this item is $341.99
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The comparable value price is $379.99

Customer reviews

Rating 4.2 out of 5 stars with 1076 reviews

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Rating by feature

  • Battery Life

    Rating 4.1 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers are enthusiastic about the IdeaPad's price, ease of use, lightweight design, and gaming capabilities. They appreciate its performance, memory, and weight. However, some customers have expressed concerns about the camera quality, battery life, fan noise, touchpad, and S mode.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 1,076 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great for basic online usage and simple Office

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple works well, high quality and great price. As long as you're looking for streaming, online work, word processing this is great. If you want an affordable quality reliable model this is a great call.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Amazing lappy for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These little laptops punch well above their pay grade. They are super fast have great screens and fair sived hard drives. Did I mention they are fast. For this little money I can't believe AMD can give you this much power. I hope the Lenovo quality will make it last. Five stars

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Once again, thank you for choosing the Lenovo IdeaPad 15.6-Inch Laptop. You can keep your computer running at its best by keeping the Windows 10 Operating System and all supporting BIOS files and drivers up to date. You can easily accomplish this by scanning the computer with the Lenovo Utility software available on this computer. This system has Lenovo utilities installed to help maintain the health of the device and keep the operating system software up to date. Type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 10. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If you ever need additional help with your Lenovo computer, we recommend you call Lenovo Tech Support at: 877-453-6686 for additional help. Lenovo

  • Cons mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Great Laptop for price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is exactly what I expected. Camera isn’t that good, but was well aware of camera performance before I purchased it. Has a really good processor!

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Lenovo IdeaPad 15.6-Inch laptop. Regarding the performance of the webcam, be sure all drivers are up to date. Here is a link to a new driver update for your web cam that may help performance:
      https://download.lenovo.com/consumer/mobiles/9u4c05af0a50.exe Lenovo

  • Cons mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Good laptop for the price

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good laptop for its price. The main user of this is a teacher who teaches online. The laptop turns on fast and most software load quickly. The only con is that the camera quality is not that great. But other than this, it’s a recommended for basic daily use.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good home computer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good laptop for what i use it for. It doesnt lag when searching the internet, and has large storage and memory. Only fault I have is the battery, but notice thats a problem with most these days.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 4 out of 5 stars

    Decent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked good. Was able to play some games. Nice for writing up reports. Was always fast and responsive.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter's old laptop was acting up, now with this one she’s happy and it fast enough for what she needs it for, and the capacity is a bonus.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Once again, thank you for choosing the Lenovo IdeaPad 15.6-Inch Laptop for your daughter. This computer can continue running at its best by keeping the Windows 10 Operating System and all supporting BIOS files and drivers up to date. You can easily accomplish this by scanning the computer with the Lenovo Utility software available on this computer. Just type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 10. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If you ever need additional help with your Lenovo computer, we recommend you call Lenovo Tech Support at: 877-453-6686 for additional help. Lenovo

  • Rated 5 out of 5 stars

    Fits my needs

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this at the beginning of quarantine because I needed a pc to work and school from home. It was an emergency buy but it has served me well. I paid $320 which was a good deal at the time as other comparatively prices laptops had less ram or weaker cpus. Yes the webcam is low quality, but at this price point most integrated webcams will be low quality, and I didn't buy it for that. The build quality is a little low, my case is chipping a little bit on the corner already. Battery life is low. I run photoshop and clip studio decently, and it can handle like gaming well. This is my main computer right now and I have the ASUS TUF VG289Q as my monitor. The laptops screen isn't great, but it can handle a 4k display for office use. All in all it's a decent cheap laptop with good speed, that skimps in battery life and build quality.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great computer, great price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I needed. Use it mostly for email and Facebook. Sometimes viewing photos. Didn't want to spend a fortune so this was perfect. Thanks.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Once again, thank you for choosing the Lenovo IdeaPad 15.6-Inch Laptop. You can keep your computer running at its best by keeping the Windows 10 Operating System and all supporting BIOS files and drivers up to date. You can easily accomplish this by scanning the computer with the Lenovo Utility software available on this computer. This system has Lenovo utilities installed to help maintain the health of the device and keep the operating system software up to date. Type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 10. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If you ever need additional help with your Lenovo computer, we recommend you call Lenovo Tech Support at: 877-453-6686 for additional help. Lenovo

  • Rated 4 out of 5 stars

    Good quality for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop performs as expected. It was purchased to be a business computer for my wife, and to date she has been very happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Great for day to day computing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for my daughter, mostly for the current distance learning requirement. Really easy to setup, works well with the office 365 applications and we have not had any issues from a processing power perspective. Sold State Drive certainly an added bonus

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Lenovo IdeaPad 15.6-Inch Laptop, model number 81UT00EAUS. We are pleased to hear that the IdeaPad 15.6 meets your computing needs so well. This is a mid-level, moderate use configuration, with its AMD Ryzen 3 3200U processor. This Dual-Core/Four-Thread processor has a base speed of 2.6GHz and a boost speed of up to 3.5GHz. This configuration has 8GB of DDR4-2400MHz RAM. It is good with Microsoft Office type programs, internet browsing and other moderate work. This model ships with Windows 10 S-Mode Operating System. Windows 10 S-Mode provides added security by only allowing APPs available ( and therefore certified by Microsoft) at the Microsoft Store. If you don't need the added security or you need to install APPs not available at the Microsoft Store, you can switch to standard Windows 10 Home 64-bit Operating System, at no additional cost. Lenovo

  • Rated 3 out of 5 stars

    alright, except camera is out of the 90s

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this computer for our kids doing quarantine homeschooling, and it's been ok for assignments,but when we had to use the camera for the first time for my son's google meet with his class, we were shocked at how fuzzy and granular the camera is - it's like something out of the 90s. We tried updating all drivers and other software and no change.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      The Lenovo IdeaPad 15.6-inch Laptop, model number 81UT00EAUS, ships with a 300p web cam and microphone built in. This is a mid-level, moderate use configuration, with its AMD Ryzen 3 3200U processor. This Dual-Core processor has a base speed of 2.6GHz and a boost speed of up to 3.5GHz. This configuration has 8GB of DDR4-2400MHz RAM. It is good with Microsoft Office type programs, internet browsing and other moderate work. This model ships with Windows 10 S-Mode Operating System. Windows 10 S-Mode provides added security by only allowing APPs available ( and therefore certified by Microsoft) at the Microsoft Store. If you don't need the added security or you need to install APPs not available at the Microsoft Store, you can switch to standard Windows 10 Home 64-bit Operating System, at no additional cost. Lenovo

  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    Great laptop for students

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for online schooling, and it's perfect! I also wanted a laptop that could run games, and so far this is working out great for that, too. This laptop is exactly what I needed. :) Would recommend

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the lenovo IdeaPad 15.6-Inch laptop, model number 81UT00EAUS. We are pleased to hear that the performance of the IdeaPad 15.6-Inch laptop meets your computing needs so well. This is a mid-level, moderate use configuration, with its AMD Ryzen 3 3200U processor. This Dual-Core processor has a base speed of 2.6GHz and a boost speed of up to 3.5GHz. This configuration has 8GB of DDR4-2400MHz RAM. It is good with Microsoft Office type programs, internet browsing and other moderate work. This model ships with Windows 10 S-Mode Operating System. Windows 10 S-Mode provides added security by only allowing APPs available ( and therefore certified by Microsoft) at the Microsoft Store. If you don't need the added security or you need to install APPs not available at the Microsoft Store, you can switch to standard Windows 10 Home 64-bit Operating System, at no additional cost. We always recommend you check the requirements and compatibility of any software you will be installing on your new computer, before you invest in any computer. Be sure your new computer can support the software you will need to use. Lenovo

  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    Affordable Budget Laptop That Won’t Disappoint

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my daughter to use for basics functions such as watching YouTube and doing school work. This does the job well. She is also able to play fortnite on medium setting and hit 30 FPS with some tweaking. Overall good bang for your buck.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hello. Thank you for choosing the Lenovo IdeaPad 15.6" laptop. We are pleased to hear that the value and performance of the IdeaPad 15.6 meets your Daughter's computing needs so well! Lenovo

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    pretty good for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a pretty good laptop for the price for business/work use. It would be nice if it had a separate HDD for more storage but that's a issue that may vary from person to person. I think it's better than eMMC laptops out there and best bang for buck for now.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Lenovo IdeaPad 15.6-Inch Laptop, model number 81UT00EAUS. This is a mid-level, moderate use configuration, with its AMD Ryzen 3 3200U processor. This Dual-Core/Four-Thread processor has a base speed of 2.6GHz and a boost speed of up to 3.5GHz. This configuration has 8GB of DDR4-2400MHz RAM and 256GB solid state hard drive. It is good with Microsoft Office type programs, internet browsing and other moderate work. This model ships with Windows 10 S-Mode Operating System. Windows 10 S-Mode provides added security by only allowing APPs available ( and therefore certified by Microsoft) at the Microsoft Store. If you don't need the added security or you need to install APPs not available at the Microsoft Store, you can switch to standard Windows 10 Home 64-bit Operating System, at no additional cost. Lenovo

  • Rated 4 out of 5 stars

    You get what you pay for - just okay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With this Lenovo IdeaPad I got exactly what I paid for. Its really inexpensive and the quality is just okay. It was fairly buggy (the fan wouldn't stop running) until I updated the BIOS and the OS. The monitor's brightness, contrast, and overall quality make it difficult to see in brighter lighting conditions. The responsiveness is not great (not sure if its the RAM or the processor), but it gets the job done. Ultimately if you're looking for a very inexpensive laptop that get's basic work done okay, this will work for you.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Lenovo IdeaPad 15.6-Inch Laptop, model number 81UT00EAUS. To keep your computer running at its best, be sure you have the latest version of Windows 10 on the computer and that all of the BIOS files and drivers are updated to that latest version of Windows 10. You can easily accomplish this by scanning the computer with the Lenovo Utility software available on this computer. This system has Lenovo utilities installed to help maintain the health of the device and keep the operating system software up to date. Type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 10. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. This model ships with a LCD w/LED Backlight (Anti-glare) screen, with a resolution of 1920 x 1080 (FHD) and a brightness level of 220 nits. This is a mid-level, moderate use configuration, with its AMD Ryzen 3 3200U processor. This Dual-Core/Four-Thread processor has a base speed of 2.6GHz and a boost speed of up to 3.5GHz. This configuration has 8GB of DDR4-2400MHz RAM and 256GB solid state hard drive. It is good with Microsoft Office type programs, internet browsing and other moderate work. If this describes your computing needs, the IdeaPad 330-15 would be a good choice for you. Lenovo

  • Rated 4 out of 5 stars

    Good laptop for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my dad, with all that's happening right now, I didn't want him to have to go to the library to write things up or print them out. But I didn't want him to be stuck with some slow booting laggy notepad. This laptop fits the bill really well. The solid state drive gives it great boot speed. The 8 gigs of ram and Ryzen 3 make it run relatively smooth. At 15.6 inches he doesn't have to deal with tiny screens either.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the lenovo IdeaPad 15.6-Inch laptop, model number 81UT00EAUS, for your father. We are pleased to hear that the features and performance of the IdeaPad 15.6-Inch laptop meets your father's computing needs so well. This is a mid-level, moderate use configuration, with its AMD Ryzen 3 3200U processor. This Dual-Core/Four-Thread processor has a base speed of 2.6GHz and a boost speed of up to 3.5GHz. This configuration has 8GB of DDR4-2400MHz RAM and a 256GB solid state hard drive. It is good with Microsoft Office type programs, internet browsing and other moderate work. This model ships with Windows 10 S-Mode Operating System. Windows 10 S-Mode provides added security by only allowing APPs available ( and therefore certified by Microsoft) at the Microsoft Store. If you don't need the added security or you need to install APPs not available at the Microsoft Store, you can switch to standard Windows 10 Home 64-bit Operating System, at no additional cost. Lenovo

  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good for the price, the battery is bad. The chrome browser is not fast here but the explorer is I would recommend it for a friend.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      The Lenovo IdeaPad 15.6-Inch Laptop, model number 81UT00EAUS, ships with a 2CELL_35WH_INTERNAL, Lithium Polymer Battery with a battery life of up to 4 hours, depending on the work the device is performing. If you are getting substantially less battery life, First, set your screen brightness at less than 100-percent - try 80-percent to start with. Then, be sure Battery conservation Mode is turned off. This power management setting should only be used when the laptop is plugged in all the time. It will prolong overall battery life by only charging the battery to 60-percent of capacity. Here is a link to instructions for turning off Battery Conservation Mode: https://support.lenovo.com/us/en/solutions/ht103159. Also check what programs are running in the background on the computer. Be sure only the programs you want running in the background are. These programs will drain the battery. Here is a link to information about how to find out what programs are running in the background on your Windows 10 computer and how to manage them for better system performance: https://www.windowscentral.com/how-prevent-apps-running-background-windows-10. Then, finally, be sure any software you installed is compatible with Windows 10. Incompatible software will drain the battery at a faster rate. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programming errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom left of your Windows 10 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. If the problem persists, we recommend you contact Lenovo Tech Support at: 877-453-6686. Lenovo

  • Cons mentioned:
    Camera quality

    Rated 2 out of 5 stars

    WORST I HAVE EVER SEEN!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY THIS FOR VIDEO CONFERENCING!!! Webcam: This must be some kind of actual joke! 640x480!!! in 2020? I remember webcams in the 1990s looking BETTER than this. Build Quality: The cheapest if cheap plastic case, like what they use on dollar store toys. Hinge wobbles, screen flexes way too much. Came brand new and sealed but covered in fingerprints from the factory. Screen: It is a cheap TN LCD Panel, looks all washed out, blacks are light grey, no color vibrancy. Only viewing angle is direclty in front of the thing, becomes unusable at the slightest angle. Performance: With any SSD it will feel fast, Ryzen CPU is sufficient, 8GB Ram is sufficient BUT half of it is soldered onto the board! So you get ONE 4GB DIMM and 4GB onboard. Also be aware that the on board video takes 2GB off of your usable ram, so 8GB is actually 6GB of usable memory. Defects: My units trackpad left click does not work, also i opened it up after hearing a rattling noise inside and the heat sink was not attached to the cpu, just loose inside the case. Any company who will sell you this product does not deserve your business, i'm sure they have higher end models that are better made, but if they are willing to put there name on this, then they should not be doing business.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      The Lenovo IdeaPad 15.6-inch laptop, model number 81UT00EAUS, ships with a 300p webcam and built in microphone. This model ships with a TN LCD w/LED Backlight (Anti-glare) screen, with a resolution of 1920 x 1080 (FHD) and a brightness level of 220 nits. With regard to the touchpad, you can make adjustments to the touchpad in your system settings. You can get there by clicking on the magnifying glass at the bottom left of your Windows 10 screen. Type "touchpad" in the search window. Select "Mouse & touchpad settings" from the list of choices. You can make general adjustments to the touchpad there. You can also select "Additional mouse options" for more detailed adjustments to the touchpad sensitivity by increasing the delay of the touchpad. If the issue continues after adjustments, we recommend you contact Lenovo Tech Support for additional help at: 877-453-6686. Lenovo

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the computer my daughter wanted and I got it for a great price. Delivery was really fast, the laptop was in perfect condition.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Once again, thank you for choosing the Lenovo IdeaPad 15.6-Inch Laptop for your daughter. This computer can continue running at its best by keeping the Windows 10 Operating System and all supporting BIOS files and drivers up to date. You can easily accomplish this by scanning the computer with the Lenovo Utility software available on this computer. Just type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 10. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If you ever need additional help with your Lenovo computer, we recommend you call Lenovo Tech Support at: 877-453-6686 for additional help. Lenovo