Customer Ratings & Reviews

We are sorry to hear that you are having issues with the touch screen feature of your Lenovo IdeaPad 3 15 Laptop, model number 82H801DQUS. This model ships with Windows 11 S-Mode 64-bit Operating System installed. Windows 11 S-Mode provides added security by only allowing APPs available ( and therefore certified by Microsoft) at the Microsoft Store. If you don't need the added security or you need to install APPs not available at the Microsoft Store, you can switch to standard Windows 11 Home 64-bit Operating System, at no additional cost. First, check to see if the touch screen feature has been inadvertently switched off. Here is a link to instructions for activating the touch screen feature within Windows 11:  https://www.lifewire.com/enable-the-touchscreen-in-windows-11-5196412. If the touch screen feature is turned on, but still not functioning, even if you have switched out of S-Mode, be sure any software you installed is compatible with Windows 11. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programming errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom left of your Windows 11 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. If the problem persists, we recommend you contact Lenovo Tech Support at: 877-453-6686.

We are sorry to hear that you are having issues with your Lenovo IdeaPad 3 15 Laptop, model number 82H801DQUS. Resetting this computer may clear the issue you are having. This system is equipped with OneKey Recovery System. There is a very small pin hole on the right side of the device, right near the SD Card slot on the device. You will need a pin to push this reset button. Plug the device in. Let the battery charge for about 15 minutes. Push the reset button. The system should boot to a choice screen where you can choose "Restore To Factory Default". Select this. It will delete everything from the hard drive except the original factory install of the operating system. You will need to reinstall all programs and files after the reset. If you don't have copies of the files, try to make one before you restore by selecting "Boot to desktop" and trying to back up your files. Once you have the computer reset, be sure any software you installed is compatible with Windows 11. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programming errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom left of your Windows 11 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. If the problem persists, we recommend you contact Lenovo Tech Support at: 877-453-6686.

We are sorry to hear that you are having issues with the built in Dual Array Microphone within your Lenovo IdeaPad 3 15 Laptop, model number 82H801DQUS. Here is a link to some troubleshooting tips for fixing a microphone within a Windows laptop:  https://support.microsoft.com/en-us/windows/fix-microphone-problems-5f230348-106d-bfa4-1db5-336f35576011. If the issue continues, we recommend you contact Lenovo Tech Support for additional help, let the Support Specialist you connect with know the steps you have already tried: 877-453-6686.

This Lenovo IdeaPad 3 15 Laptop, model number 82H801DQUS, is a fast configuration with its 4-Core/8-Thread, 11th Gen Intel Core i5-1135G7 Processor, with a base speed of 2.4GHz and a Turbo Boost speed of up to 4.2GHz. This processor is supported by 12GB DDR4-3200MHz RAM and a 256GB M.2 2242 PCIe 3.0x4 NVMe solid state hard drive. If you are getting slower than expected performance, be sure any software you installed is compatible with Windows 11. This will include any legacy software installed from an old computer. Additionally, there is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. Here is a link to instructions for uninstalling McAfee from a Windows computer:  https://service.mcafee.com/?articleId=TS101331&page=shell&shell=article-view You may need to restore your system to original factory default settings if any of the programming errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom of your Windows 11 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. If the problem persists, we recommend you contact Lenovo Tech Support at: 877-453-6686.

We are sorry to hear that you are having issues with your Lenovo IdeaPad 3 15 Laptop, model number 82H801DQUS. The internal fan will automatically cool the system internals down, based on the heat generated by the system and this will vary depending on the workload the computer is under. If the internal fan is running at high RPMs under light workloads, first, be sure any software you installed is compatible with Windows 11. This will include any legacy software installed from an old computer. Additionally, there is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. Here is a link to instructions for uninstalling McAfee from a Windows computer:  https://service.mcafee.com/?articleId=TS101331&page=shell&shell=article-view You may need to restore your system to original factory default settings if any of the programming errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom of your Windows 11 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. If there is no incompatible software installed, you can use Lenovo Smart Power to manually control fan and system performance: ( Fn + Q ) option to change the fan by undervolting the processor. If the issue continues, we recommend you call Lenovo Tech Support for additional help at: 877-453-6686.

We always recommend you check the requirements and compatibility of any software you will be installing on your new computer, before you invest in any computer. Be sure your new computer can support the software you will need to use.

This Lenovo IdeaPad 3 15 Laptop, model number 82H801DQUS, ships with Windows 11 S-Mode, 64-bit Operating System installed. Windows 11 S-Mode provides added security by only allowing APPs available ( and therefore certified by Microsoft) at the Microsoft Store. If you don't need the added security or you need to install APPs not available at the Microsoft Store, you can switch to standard Windows 11 Home 64-bit Operating System, at no additional cost. If you choose to switch out of S-Mode for Windows 11 Home: Here is a link to instructions for switching from Windows 11 S-Mode to Windows 11 Home:  https://support.microsoft.com/en-us/windows/switching-out-of-s-mode-in-windows-4f56d9be-99ec-6983-119f-031bfb28a307#WindowsVersion=Windows_11. If you have questions about your Lenovo IdeaPad 3 15 Laptop, we recommend you contact Lenovo Tech Support for additional information at: 877-453-6686.

We are sorry to hear that you are having issues with your Lenovo IdeaPad 3 15 Laptop, model number 82H8018SUS. This model ships with both case material and keyboard surface area made from: PC + ABS Plastic (Top), PC + ABS Plastic (Bottom). Static electricity won't discharge into plastic. If static discharges into the plastic case, or the plastic on the keyboard, it's not a problem. The case forms a cage around the sensitive components inside. It's only really a problem if it discharges through an integrated circuit or circuit board inside the computer. So the issue you are having must be caused by something else. We recommend you contact Lenovo Tech Support for additional help with your issue at: 877-453-6686.

We are sorry to hear that you are having issues with the fingerprint scanner on your Lenovo IdeaPad 3 15 Laptop, model number 82H801DQUS. This model configuration ships with a Touch style fingerprint reader on power button. Try lightly sliding your finger over the fingerprint reader. No need to press hard on the reader, in fact pressing hard on the fingerprint reader will distort your fingerprint and cause read errors. If the issue continues, we recommend you contact Lenovo Tech Support for additional help at: 877-453-6686.

This Lenovo IdeaPad 3 15 Laptop, model number 82H801DQUS, ships with a dedicated, barrel-type (device side) charging port and a compatible 65W round tip-barrel type - device side, (2-pin, wall-mount) AC adapter/charger, 100-240V, 50-60Hz, included. If you are having issues with the barrel type, device side connector staying within the dedicated barrel type charging port on the computer, we recommend you make an appointment with your local Best Buy Geek Squad Depot to examine the issue. You can also call Lenovo Tech Support for additional information at: 877-453-6686.

We are sorry to hear that you are having issues with your Lenovo IdeaPad 3 15 Laptop, model number 82H801DQUS. First, be sure the battery has an adequate charge to power the laptop. Then, Be sure any software you installed is compatible with Windows 10. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programming errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom left of your Windows 10 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. Next, if there is no incompatible software installed but the issues persist, check to be sure you have the latest version of Windows 10 on the computer. Then update all BIOS files and drivers up to that latest version of Windows 10. You can easily accomplish this by scanning the computer with the Lenovo Utility software available on this computer. This system has Lenovo utilities installed to help maintain the health of the device and keep the operating system software up to date. Type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 10. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If the issue still continues after these updates, we recommend you call Lenovo Tech Support at: 877-453-6686 for additional help.

We are sorry to hear that you are having issue with WiFi connectivity. This Lenovo IdeaPad 3 15 laptop, model number 82H801DQUS, ships with wide-range/high speed 802.11ac frequency WiFi installed. If you are having issues with WiFi, first check to be sure you have the latest version of Windows 10/11 on the computer. Then update all BIOS files and drivers up to that latest version of Windows 10/11. You can easily accomplish this by scanning the computer with the Lenovo Utility software available on this computer. This system has Lenovo utilities installed to help maintain the health of the device and keep the operating system software up to date. Type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 10. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If you are showing no updates available or the issue continues after updates are installed, now try directly updating the WiFi Drivers specifically. Here is a link to instructions for doing this: You can directly update/reinstall the WiFi Driver within the Windows 11 Operating System on this Laptop. Here is a link to instructions for doing this:  https://allthings.how/how-to-install-or-update-windows-11-wifi-driver/#:~:text=In%20Settings%2C%20click%20on%20the,Download%20%26%20install'%20under%20it. If the issue still continues, we recommend you contact Lenovo Tech Support for additional help at: 877-453-6686.

We are sorry to hear that you are having issues with your Lenovo IdeaPad 3 15 Laptop, model number 82H801DQUS. Resetting this laptop back to original factory settings may correct the issue you are having. This system is equipped with OneKey Recovery System. There is a very small pin hole on the right side of the device, right near the SD card slot on the device. You will need a pin to push this reset button. Plug the device in. Let the battery charge for about 15 minutes. Push the reset button. The system should boot to a choice screen where you can choose "Restore To Factory Default". Select this. It will delete everything from the hard drive except the original factory install of the operating system. You will need to reinstall all programs and files after the reset. If you don't have copies of the files, try to make one before you restore by selecting "Boot to desktop" and trying to back up your files. If the problem persists after the factory reset, we recommend you contact Lenovo Tech Support at: 877-453-6686.

We are sorry to hear that you had issues with the touchpad functionality on your Lenovo IdeaPad 3 15 Laptop, model number 82H801DQUS. This model ships with Windows 11 S-Mode 64-bit Operating System installed. Be sure that the touchpad has not inadvertently been turned off. Here is a link to information about enabling or disabling the touchpad within Windows 11:  https://websiteforstudents.com/how-to-disable-or-enable-touchpad-on-windows-11-pc/. If the issue continues, we recommend you contact Lenovo Tech Support for additional help at: 877-453-6686.

We are sorry to hear that you are having issues with your Lenovo IdeaPad 3 15 Laptop, model number 82H801DQUS. This model ships with Windows 11 S-Mode, 64-bit Operating System installed. Windows 11 S-Mode provides added security by only allowing APPs available ( and therefore certified by Microsoft) at the Microsoft Store. If you don't need the added security or you need to install APPs not available at the Microsoft Store, you can switch to standard Windows 11 Home 64-bit Operating System, at no additional cost. The Zoom Video Conferencing APP is available at the Microsoft Store. If you choose to switch out of S-Moe for Windows 11 Home: Here is a link to instructions for switching from Windows 11 S-Mode to Windows 11 Home:  https://support.microsoft.com/en-us/help/4456067/windows-10-switch-out-of-s-mode If you continue to have issues, we recommend you contact lenovo Tech Support for additional help at: 877-453-6686.

Thank you for choosing the Lenovo IdeaPad 3 15 Laptop, model number 82H801DQUS. This model ships with Windows 11 S-Mode, 64-bit Operating System installed. Windows 11 S-Mode provides added security by only allowing APPs available ( and therefore certified by Microsoft) at the Microsoft Store. If you don't need the added security or you need to install APPs not available at the Microsoft Store, you can switch to standard Windows 11 Home 64-bit Operating System, at no additional cost. We are pleased to hear that the value, features and performance of the IdeaPad 3 15 meets your computing needs so well.

We are sorry to hear that you are having issues with your Lenovo IdeaPad 3 15 Laptop, model number 82H801DQUS. This model ships with Windows 11 S-Mode 64-bit Operating System installed. Even id you have switched out of S-Mode, be sure any software you installed is compatible with Windows 10. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programming errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom left of your Windows 10 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. If the problem persists, we recommend you contact Lenovo Tech Support at: 877-453-6686.