Customer Ratings & Reviews

We are sorry to hear that you are having issues with the touchpad sensitivity within your Lenovo IdeaPad 3 15 Laptop, model number 81X800KLUS. You can adjust the touchpad in your system settings. You can get there by clicking on the magnifying glass at the bottom left of your Windows 11 screen. Type "touchpad" in the search window. Select "Mouse & touchpad settings" from the list of choices. You can make general adjustments to the touchpad there. You can also select "Additional mouse options" for more detailed adjustments to the touchpad sensitivity by increasing the delay of the touchpad. If the issue continues after these adjustments, we recommend you contact Lenovo Tech Support for additional help at: 877-453-6686.

We are sorry to hear that you are having issues with WiFi connectivity within your Lenovo IdeaPad 3 15 laptop, model number 81X800KLUS. This model ships with the Intel AX201NGW WiFi-6, wide range/high speed 2x2 802.11ax frequency WiFi card installed, which is also backward compatible to older, a/b/g/n/ac frequency WiFi. Since the WiFi card has been repaired but the issue continues, check to be sure you have the latest version of Windows 11 on the computer. Then update all BIOS files and drivers up to that latest version of Windows 11, including those BIOS files and drivers that control WiFi. You can easily accomplish this by scanning the computer with the Lenovo Utility software available on this computer. This system has Lenovo utilities installed to help maintain the health of the device and keep the operating system software up to date. Type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 11. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If you get a message that states there are no new updates available, you can directly update/reinstall the WiFi Driver within the Windows 11 Operating System on this Laptop. Here is a link to instructions for doing this:  https://allthings.how/how-to-install-or-update-windows-11-wifi-driver/#:~:text=In%20Settings%2C%20click%20on%20the,Download%20%26%20install'%20under%20it. If the issue continues after these updates and reinstalls of WiFi drivers, we recommend you contact lenovo Tech Support. Provide your previous service ticket number and let the Lenovo Customer Service Specialist know the software troubleshooting steps you have already taken. Call at: 877-453-6686.

We are sorry to hear that your son is having issues charging his Lenovo IdeaPad 3 15 Laptop, model number 81X800KLUS. First, plug the included 65W round tip (2-pin, wall-mount) AC adapter/charger, 100-240V, 50-60Hz, into a wall socket, then plug in the computer. There is an LED power light next to the AC adapter port on the laptop that will light up when the laptop is charging properly. Solid white: connected to ac power; battery capacity 91%–100%, Solid amber: connected to ac power; battery capacity 1%–90%, Off: not connected to ac power. If the LED light is not on, the issue may be with the AC adapter/charger itself. Here is a link to a compatible replacement AC adapter/charger from a Best Buy advertising partner:  https://www.lenovo.com/us/en/p/accessories-and-software/chargers-and-batteries/chargers/gx20l29355?orgRef=https%253A%252F%252Fwww.google.com%252F&cid=us:sem|se|google|GS_Push_Sale|||GX20L29355|18337311350|||shopping|pmax&gclid=EAIaIQobChMI0bGy4Nja-gIVF-DICh0FdQGdEAYYASABEgJZFPD_BwE. If the LED light comes on when the AC adapter/charger is plugged in, now check the current battery charge level by placing the touchpad cursor over the Battery Icon at the bottom right of the Windows 11 Desktop Screen. You don't need to click on the icon, just let the cursor hover over the icon. A pop-up box will appear with the current battery charge level status indicated. If the current charge level is above 50 Percent, unplug the AC adapter/charger and let the battery level drop below 50 Percent. Once the battery level is below 50 Percent, plug the AC adapter/charger back in and the battery should begin charging normally. Windows 11 has Battery Saver software that will stop the laptop from charging once the battery level reaches 100 Percent charge level. This is to protect the battery from being over-charged. Once the battery level reaches less than 90 Percent charge, the battery will only trickle charge. Letting the battery level drop below 50 Percent will let the battery charge at the normal rate, back up to 100 Percent charge level. If this issue continues, we recommend you contact Lenovo tech Support for additional help. Let the Lenovo Customer Support Specialist know the troubleshooting steps you have already taken. Call at: 877-453-6686.

We are sorry to hear that you are having issues with your Lenovo IdeaPad 3 15 Laptop, model number 81X800KLUS. This model ships with Windows 11 S-Mode, 64-bit Operating System installed. Windows 11 S-Mode provides added security by only allowing APPs available ( and therefore certified by Microsoft) at the Microsoft Store. If you don't need the added security or you need to install APPs not available at the Microsoft Store, you can switch to standard Windows 11 Home 64-bit Operating System, at no additional cost. If you can not download APPs from the Microsoft Store to this Windows 11 Laptop, here is a link to instructions for fixing this issue:  https://windowsreport.com/windows-11-store-not-installing-apps/. If the issue continues we recommend you contact Microsoft software tech support at:  https://support.microsoft.com/

This Lenovo IdeaPad 3 15 Laptop, model number 81X800KLUS, ships with a 15.6 inch (screen size measured diagonally) TN - HD (1366x768) 10-point Multi-touch screen, with abrightness level of 220 nits and has an Anti-glare Coating.

We are sorry to hear that you are having issues with the webcam within your Lenovo IdeaPad 3 15 Laptop, model number 81X800KLUS. This model ships with a HD 720p, webcam with Privacy Shutter and Dual Array Microphone. If you are getting less than expected broadcast video quality, check to be sure that the protective film/tape has been removed from the lens of the webcam. This protective film/tape is installed at the factory, to protect the webcam lens during transit and needs to be removed prior to using the webcam. If the protective film/tape has been removed for the webcam lens, but the issue continues, now check to be sure you have the latest version of Windows 11 on the computer. Then update all BIOS files and drivers up to that latest version of Windows 11. You can easily accomplish this by scanning the computer with the Lenovo Utility software available on this computer. This system has Lenovo utilities installed to help maintain the health of the device and keep the operating system software up to date. Type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 11. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If the issue continues after these updates, we recommend you call Lenovo Tech Support at: 877-453-6686 for additional help.

We are sorry to hear that you are having issues with your Lenovo IdeaPad 3 15 Laptop, model number 81X800KLUS. This model ships with Windows 11 S-Mode, 64-bit Operating System installed. Windows 11 S-Mode provides added security by only allowing APPs available ( and therefore certified by Microsoft) at the Microsoft Store. If you don't need the added security or you need to install APPs not available at the Microsoft Store, you can switch to standard Windows 11 Home 64-bit Operating System, at no additional cost. Even if you have switched out of S-Mode for Windows 11 Home, be sure any software you installed is compatible with Windows 11. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. Here is a link to instructions for uninstalling McAfee from a Windows computer:  https://service.mcafee.com/?articleId=TS101331&page=shell&shell=article-view You may need to restore your system to original factory default settings if any of the programming errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom of your Windows 11 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. If the problem persists, we recommend you contact Lenovo Tech Support at: 877-453-6686.

We are sorry to hear that after purchasing this Lenovo IdeaPad 3 15 Laptop, model number 81X800KLUS, as a gift, your recipients had issues with This IdeaPad 3 15. This model ships with Windows 11 S-Mode 64-bit Operating System installed. Windows 11 S-Mode provides added security by only allowing APPs available ( and therefore certified by Microsoft) at the Microsoft Store. If you don't need the added security or you need to install APPs not available at the Microsoft Store, you can switch to standard Windows 11 Home 64-bit Operating System, at no additional cost. If you choose to switch out of S-Mode for Windows 11 Home: Here is a link to instructions for switching from Windows 11 S-Mode to Windows 11 Home:  https://support.microsoft.com/en-us/help/4456067/windows-10-switch-out-of-s-mode. If you have questions about Windows 11 S-Mode Operating System, we recommend you contact Microsoft Software Support directly for more information at:  https://support.microsoft.com/

This Lenovo IdeaPad 3 15 Laptop, model number 81X800KLUS, ships with a 15.6 Inch (screen size measured diagonally) TN - HD (1366x768) 10-point Multi-touch screen, with a brightness level of 220 nits and has an Anti-glare Coating. This screen provides 67 Percent of the sRGB (45 Percent NTSC) color gamut.

We are sorry to hear that you are having issues with the battery within your Lenovo IdeaPad 3 15 laptop, model number 81X800KLUS. Check what the current battery charge level is by placing the touchpad cursor over the Battery Icon at the bottom right of your Windows 11 Desktop Screen. You don't need to click on the icon. A pop-up message will appear when you hover the cursor over the Battery Icon, indicating the current charge level. If the current battery level is above 50 Percent, unplug the charger and let the battery drain to below 50 Percent. Once the battery level is below 50 Percent, plug the charger in and the battery will begin charging back to 100 Percent as normal. Windows 11 has a Battery Server feature that will not let the battery over charge once it reaches 100 Percent charge level. If the battery still does not charge after dropping below 50 Percent, we recommend you contact Lenovo Tech Support for additional help. Le the Lenovo Customer Service Specialist know about the troubleshooting steps you have already taken. Call at: 877-453-6686.

We are sorry to hear that you are having issues with your Lenovo IdeaPad 3 15 Laptop, model number 81X800KLUS. This model ships with a 15.6 inch (screen size measured diagonally) TN - HD (1366x768) 10-point Multi-touch screen, with a brightness level of 220 nits and has an Anti-glare Coating. This screen provides 67 Percent of the sRGB (45 Percent NTSC) color gamut. If you are unable to manually adjust your screen brightness settings, here is a link to some troubleshooting tips for fixing this issue, then manually adjust your screen brightness to your personal preferences:  https://www.thewindowsclub.com/no-brightness-slider-in-windows-11. Regarding buttons not working, here is a link to the User Guide for this Lenovo IdeaPad 3 15 which explains the features and functions of the Ideapad 3 15:  https://download.lenovo.com/consumer/mobiles_pub/ideapad3_ug_202001_en.pdf. This Lenovo IdeaPad 3 15, model number 81X800KLUS, ships with a Integrated 35Wh, Lithium-Polymer Battery, which will charge from zero percent charge to 100 percent charge in approximately 2.5 hours, lees if there is some charge left in the battery. If you have questions about your Lenovo IdeaPad 3 15 laptop, we recommend you contact lenovo Tech Support for additional information at: 877-453-6686.

This Lenovo IdeaPad 3 15 Laptop, model number 81X800KLUS, ships with Lenovo Smart Power to manually control fan and system performance: ( Fn + Q ) option to change the fan speed by undervolting the processor. The screen on this IdeaPad 3 15 configuration is a 15.6 Inch (screen size measured diagonally) TN - HD (1366x768) 10-point Multi-touch screen, with a brightness level of 220 nits and has an Anti-glare Coating. Here is a link to tips for adjusting the screen brightness within Windows 11:  https://www.guidingtech.com/top-ways-to-fix-brightness-not-working-on-windows-11-laptops/. This Lenovo IdeaPad 3 15 Laptop also ships with a Non-backlit, English Version standard QWERTY keyboard with 10-Key Numeric Pad included. The touchpad on this model is centered under the QWERTY keys, so that when the typist's hands are in the Home Position on the keyboard, the touchpad is centered directly under the typist's hands for easiest access. If you have questions about your Lenovo IdeaPad 3 15 Laptop, we recommend you contact Lenovo Tech Support for more information at: 877-453-6686.

We are sorry to hear that you are having issues with your Lenovo IdeaPad 3 15 Laptop, model number 81X800KLUS. This model ships with Windows 11 S-Mode, 64-bit Operating System installed. Windows 11 S-Mode provides added security by only allowing APPs available ( and therefore certified by Microsoft) at the Microsoft Store. If you don't need the added security or you need to install APPs not available at the Microsoft Store, you can switch to standard Windows 11 Home 64-bit Operating System, at no additional cost. Even if you switch out of S-Mode for Windows 11 Home, be sure any software you installed is compatible with Windows 11. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. Here is a link to instructions for uninstalling McAfee from a Windows computer:  https://service.mcafee.com/?articleId=TS101331&page=shell&shell=article-view You may need to restore your system to original factory default settings if any of the programming errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom of your Windows 11 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. If the problem persists, we recommend you contact Lenovo Tech Support at: 877-453-6686.