Customer Ratings & Reviews

We are sorry to hear that a Windows 10 update has caused issues with the touchpad on your Lenovo IdeaPad 3 15 Laptop, model number 81WE00KVUS. First, try tapping the the HotKey in the F6 position on your keyboard, this toggles the touchpad on/off. The recent update may have defaulted this setting to off. If the issue continues, be sure you have the latest version of Windows 10 on the computer. Then update all BIOS files and drivers up to that latest version of Windows 10. There may have been a fix update for the problem you are having. You can easily accomplish this by scanning the computer with the Lenovo Utility software available on this computer. This system has Lenovo utilities installed to help maintain the health of the device and keep the operating system software up to date. Type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 10. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If the issue continues you can reach Lenovo Tech Support online here:  https://www.lenovo.com/us/en/contact

We are sorry to hear that you are having issues with your Lenovo IdeaPad 3 15 Laptop, model number 81WE011UUS. Try resetting your computer back to original factory setting to clear the issues you are having. This system is equipped with OneKey Recovery System. There is a very small pin hole on the right side of the device, right in between the headphone jack and the SD card slot on the device. You will need a pin to push this reset button. Plug the device in. Let the battery charge for about 15 minutes. Push the reset button. The system should boot to a choice screen where you can choose "Restore To Factory Default". Select this. It will delete everything from the hard drive except the original factory install of the operating system. You will need to reinstall all programs and files after the reset. If you don't have copies of the files, try to make one before you restore by selecting "Boot to desktop" and trying to back up your files. If the problem persists after the factory reset, we recommend you contact Lenovo Tech Support at: 877-453-6686.

The Lenovo IdeaPad 3 15 Laptop has Microsoft Windows 10 Cortana Voice Control. Here is a link to instructions for activating Cortana:  https://support.microsoft.com/en-us/topic/activate-cortana-mode-c0802269-296f-710e-056d-b7f0308fe30f

Hello, the Lenovo IdeaPad 3 15" laptop model # 81WE011UUS ships with a free 30 day trail of McAfee Live Safe. After the 30 days has expired you will be required to purchase a full license to continue using the product. This laptop also ships with the included free Windows Defender App. This App provides a free firewall, anti-malware scan, and other various system protections. If you need further assistance please don't hesitate to reach out to Lenovo Tech Support at 866-426-6686.

The Lenovo IdeaPad 3 15 Laptop, model number 81WE011UUS, ships with a 720p webcam with manual Privacy Shutter. Be sure the Privacy Shutter is completely open before trying to use the webcam or the webcam will not operate. There is a small slider, directly above the webcam lens. Move the tab to the right to open the Privacy Shutter. There is a red dot over the webcam lens that will disappear when the Privacy Shutter is fully open. This will indicate that the webcam is really to use. You can close the Privacy Shutter when you are done with the webcam for your security, by sliding the tab to the left to close the Privacy Shutter. The Red Dot will appear over the webcam lens when the Privacy Shutter is closed. If the issue continues, we recommend you call Lenovo Tech Support at: 877-453-6686.

Hello, we are sorry to hear you are having this experience with your Lenovo IdeaPad 3 15" laptop model # 81WE011UUS. This model does not feature a touch screen. To have your data and passwords transferred from your old laptop and show up on your new laptop we recommend making an appointment with the Geek Squad or using the Lenovo Migration Assistant App. Here is some more information on the Lenovo Migration Assistant.  https://www.easeus.com/pc-transfer/lenovo-migration-assistant-and-alternatives.html#:~:text=Lenovo%20Migration%20Assistant%20(LMA)%20is,file%20transfer%20tool%20in%20Windows.&text=Besides%2C%20the%20alternatives%20to%20windows,tool%20are%20on%20the%20list.

Hello, we are sorry to hear you are experiencing an issue setting up the Lenovo IdeaPad 3 15" laptop. We recommend reaching out to Lenovo Tech Support at 877-453-6686 for the next steps in resolving this issue.

We are sorry to hear that you are having issues with your Lenovo IdeaPad 3 15 Laptop, model number 81WE011UUS. This model ships with Windows 10 S-Mode 64-bit Operating System. Windows 10 S-Mode provides added security by only allowing APPs available ( and therefore certified by Microsoft) at the Microsoft Store. If you don't need the added security or you need to install APPs not available at the Microsoft Store, you can switch to standard Windows 10 Home 64-bit Operating System, at no additional cost. Even if you have switched out of S-Mode to Windows 10 Home 64-Bit Operating System, be sure any software you installed is compatible with Windows 10. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programming errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom left of your Windows 10 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. If the problem persists, we recommend you contact Lenovo Tech Support at: 877-453-6686.

We are sorry to hear that you had issues after 4-days, with your Lenovo IdeaPad 3 15 Laptop, model number 81WE011UUS. It is possible that resetting the computer back to original factory settings may have fixed the issue you describe. Since you could not boot the computer, this system is equipped with OneKey Recovery System. There is a very small pin hole on the right side of the device, right between the headphone jack and the SD card slot on the device. You will need a pin to push this reset button. Plug the device in. Let the battery charge for about 15 minutes. Push the reset button. The system should boot to a choice screen where you can choose "Restore To Factory Default". Select this. It will delete everything from the hard drive except the original factory install of the operating system. You will need to reinstall all programs and files after the reset. If you don't have copies of the files, try to make one before you restore by selecting "Boot to desktop" and trying to back up your files. Once the computer is reset, be sure any software you installed is compatible with Windows 10. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programming errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom left of your Windows 10 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. If the problem persists, we recommend you contact Lenovo Tech Support at: 877-453-6686.

The Lenovo IdeaPad 3 15 Laptop, model number 81WE011UUS, ships with Windows 10 S-Mode 64-bit Operating System. Windows 10 S-Mode provides added security by only allowing APPs available ( and therefore certified by Microsoft) at the Microsoft Store. If you don't need the added security or you need to install APPs not available at the Microsoft Store, you can switch to standard Windows 10 Home 64-bit Operating System, at no additional cost. Here is a link to instructions for switching from Windows 10 S-Mode to Windows 10 Home:  https://support.microsoft.com/en-us/help/4456067/windows-10-switch-out-of-s-mode

We are sorry to hear that you are having issues with the screen on your Lenovo IdeaPad 3 15 Laptop, model number 81WE011UUS. It is possible that the line you see on the screen is a software based issue. First, be sure you have the latest version of Windows 10 on the computer. Then update all of the BIOS files and drivers up to that latest version of Windows 10. You can easily accomplish this by scanning the computer with the Lenovo Utility software available on this computer. This system has Lenovo utilities installed to help maintain the health of the device and keep the operating system software up to date. Type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 10. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If the issue continues, then resetting the computer back to original factory settings may correct the issue. Here is a link to instructions and options for restoring a Windows 10 computer:  https://support.microsoft.com/en-us/windows/recovery-options-in-windows-10-31ce2444-7de3-818c-d626-e3b5a3024da5. If the issue continues after the reset, we recommend you contact Lenovo Tech Support for further assistance at: 877-453-6686.

We are sorry to hear that you are having issues with the touchpad on your lenovo IdeaPad 3 15 Laptop, model number 81WE011UUS. First, be sure the touchpad is turned on. Tap the HotKey in the F6 position on your keyboard to toggle the touchpad on/off. You can then make adjustments to the touchpad in your system settings. You can get there by clicking on the magnifying glass at the bottom left of your Windows 10 screen. Type "touchpad" in the search window. Select "Mouse & touchpad settings" from the list of choices. You can make general adjustments to the touchpad there. You can also select "Additional mouse options" for more detailed adjustments to the touchpad sensitivity by increasing the delay of the touchpad. If you continue to have issues, you can contact Lenovo Tech Support at: 877-453-6686.