Customer Ratings & Reviews

Thank you for choosing the Lenovo IdeaPad 3 15 Laptop. We are pleased to hear that the value and performance of the IdeaPad 3 15 meets the computing needs of your son so well.

The Lenovo IdeaPad 3 15 Laptop, model number 81WE00NKUS, is configured as a moderate to heavy workload laptop. It ships with the 10th. Gen. 4-Core/8-Thread Intel Core i5-1035G1 processor, with an efficient, battery-saving base speed of 1.0GHz and a Turbo Boost Speed of up to 3.6GHz for maximum computing power. This processor is supported by 12GB DDR4-2666MHz RAM and a 256GB NVMe TLC solid state hard drive. This model ships with a 2CELL_35WH_INTERNAL, Lithium Polymer Battery, with a battery life of up to 7 hours, depending on the work the device is performing. There is a 15.6-Inch (screen size measured diagonally) TN, LCD w/LED Backlight (Anti-glare) screen, with a resolution of 1366 X 768 (HD) and a brightness level of 220 nits. This model ships with Windows 10 S-Mode 64-bit Operating System. Windows 10 S-Mode provides added security by only allowing APPs available ( and therefore certified by Microsoft) at the Microsoft Store. If you don't need the added security or you need to install APPs not available at the Microsoft Store, you can switch to standard Windows 10 Home 64-bit Operating System, at no additional cost.

We are sorry to hear that you are having issues with bot your Lenovo IdeaPad 3 15 Laptop, model number 81WE00NKUS and your daughter's Lenovo IdeaPad 3 15 Laptop, model number 81WE00KVUS. Starting with your issue of your IdeaPad 3 15 not turning on - It is possible that resetting the computer back to original factory settings may fix the issue you describe. Since you can no longer boot the computer, this system is equipped with OneKey Recovery System. There is a very small pin hole on the right side of the device, right in between the headphone jack and the SD card slot on the device. You will need a pin to push this reset button. Plug the device in. Let the battery charge for about 15 minutes. Push the reset button. The system should boot to a choice screen where you can choose "Restore To Factory Default". Select this. It will delete everything from the hard drive except the original factory install of the operating system. You will need to reinstall all programs and files after the reset. If you don't have copies of the files, try to make one before you restore by selecting "Boot to desktop" and trying to back up your files. Once you have the computer reset, be sure any software you installed is compatible with Windows 10. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programming errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom left of your Windows 10 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. Regarding your daughter's issue with the webcam on her IdeaPad 3 15 model number 81WE00KVUS - This model ships with a 720p (HD) webcam with manual Privacy Shutter and Dual Array Microphones, built in. First, be sure the Privacy Shutter is completely open before trying to use the webcam or the webcam will not operate. There is a small slider, directly above the webcam lens. Move the tab to the right to open the Privacy Shutter. There is a red dot over the webcam lens that will disappear when the Privacy Shutter is fully open. This will indicate that the webcam is really to use. You can close the Privacy Shutter when you are done with the webcam for your security, by sliding the tab to the left to close the Privacy Shutter. The Red Dot will appear over the webcam lens when the Privacy Shutter is closed. If the issue is not the manual Privacy Shutter, now check to be sure that you have the latest version of Windows 10 on the computer. Then update all BIOS files and drivers up to that latest version of Windows 10. You can easily accomplish this by scanning the computer with the Lenovo Utility software available on this computer. This system has Lenovo utilities installed to help maintain the health of the device and keep the operating system software up to date. Type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 10. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If any of the issues continue on either computer, we recommend you call Lenovo Tech Support at: 877-453-6686 for additional help.

Thank you for choosing the Lenovo IdeaPad 3 15 Laptop, model number 81WE00NKUS. Here is a link to instructions for downloading APPs from the Microsoft Store:  https://support.microsoft.com/en-us/account-billing/get-apps-from-microsoft-store-on-your-windows-10-pc-f69412b3-3e5c-9122-1e87-820bd718058a

Thank you for choosing the Lenovo IdeaPad 3 15 Laptop, model number 81WE00NKUS. We are pleased to hear that the value and performance of the IdeaPad 3 15 meets your computing needs so well.

The Lenovo IdeaPad 3 15 Laptop, model number 81WE00NKUS, ships with a 2CELL_35WH_INTERNAL, Lithium Polymer Battery, with a battery life of up to 7 hours, depending on the work the device is performing. If you are getting substantially less battery life, First, set your screen brightness at less than 100-percent - try 80-percent to start with. Then, be sure Battery conservation Mode is turned off. This power management setting should only be used when the laptop is plugged in all the time. It will prolong overall battery life by only charging the battery to 60-percent of capacity. Here is a link to instructions for turning off Battery Conservation Mode: https://support.lenovo.com/us/en/solutions/ht103159. Also check what programs are running in the background on the computer. Be sure only the programs you want running in the background are. These programs will drain the battery. Here is a link to information about how to find out what programs are running in the background on your Windows 10 computer and how to manage them for better system performance: https://www.windowscentral.com/how-prevent-apps-running-background-windows-10. Then, finally, be sure any software you installed is compatible with Windows 10. Incompatible software will drain the battery at a faster rate. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programming errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom left of your Windows 10 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. If the problem persists, we recommend you contact Lenovo Tech Support at: 877-453-6686.