Customer Ratings & Reviews

I can't wait to get rid of this laptop. I had very high expectations and needed an upgrade for school. However, this is my first Lenovo and totally disappointed. My camera or speakers work on and off. I'm ready for a meeting and the camera simply stops working. The speakers have to be reseted everytime there is MS Windows 11 upgrade. I was very happy with my old ACER Chromebook that lasted forever. This Lenovo comes with many unwanted surprises that you just wanted to trash it. Also, the screen adapts itself to the large monitor I use and some letters are huge others you can't even read them because they are extremely small. I didn't have any of these issues with my Chromebook which I still have but Google no longer supports it. BTW ACER customer support is excellent but Lenovo won't even pick up the phone.

Surprised and disappointed in the battery not staying charged. only an hour. Stay close to an outlet Got busy, so can not return.

Not great slow to load. But graphic looked nice. Definitely not buying again, seems like crap

My new laptop is just okay. I completely hate the "mouse" it has. The mouse jumps wherever it pleases and inserts whatever I am typing without me even realizing it. I, then, need to continually fix whatever I'm working on. I wish these came with BETTER information packages.

Good laptop when it was functional but the power button was stuck and it was unreliable when it came to turning on the machine. I had it repaired by Lenovo but the problem came back a few months later so not sure if they actually fixed anything. My son uses it for college so we really need for it to turn on and work reliably. We do not have time to waste sending it back in for repairs which took a few weeks as he needs it in school and I am not confident in their ability to repair it. I tried to get it replaced by Best Buy and they were no help so now we have a useless paper weight and I had to buy my sone a new laptop

Not able to run Chrome on it. Unable to load Chrome because of s bs.

I observed the performance of the battery for three days but it showed very inconsistent graph like at 75% Battery, it showed time remaining 1h 16 min, at 74 % - 6h 30 min, at 72% - 5h 33min; at 66% 6h 54 min; at 55% 2h 59min, at 30% 30 min, at 27% 1h 46 min, at 23% 2h 28 min, at 14% 59 min, at 13% 1h 22 min and so on. The laptop appears to be robust physically but could not wait more until return period expires. So I returned it at the Best Buy store without any problems/issues. If you’re lucky to get one without any battery issues, definitely you wouldn’t be disappointed having this laptop!!!

good product except for the battery that does not last many hours

I bought this laptop due to it’s good reviews. Upon getting this laptop it has run slow, and at times won’t connect to my wifi. Really frustrating while trying to work on school work. Not a terrible laptop for the price, but next time I would do more research and probably not purchase this laptop brand again.

Bluetooth is very sub par, otherwise very nice laptop. Hot spot works great also.

It’s a really good computer. I like it because I can youse it for my work and my school works things.

WOULD BE 5 STARS IF I DIDN'T FEEL USED BY BEST BUY. ALL OF A SUDDEN THERE ARE ADDED CHARGES OR DOWNRIGHT EXCLUSIONS

Product was an "Open Box" purchase. Everything was included. First power up - Windows 11/s went into a windows install loop - . Looks like the Windows/11 S install image was from a network drive install. Had to hit power button a few times to get into Windows troubleshooting mode. Did a complete windows reset installation. The only lost was my time (couple hours). If I would have been a regular non-geek customer it would have had to be sent back, or a few hours of phone support I like the product, delivery time, price and method - but the Geek squad tech was in a hurry that day.

No issues so far. Don't use much but when I do it loads fast.

i had this computer less than a year. it died. both best buy and lenovo wanted to help me at all. best buy wanted to charge me hundreds of dollars, lenovo just told me to buy a new computer. the computers motherboard shouldn’t have broken if i only used it a handful of times

Its not the worst. Very slow loading just emails. Would not advise to a friend.

The computer was easy to activate and worked for several days before becoming totally unworkable. The Geek Squad tried everything to get it fixed, but they finally declared it defective. We ended up having to put more money toward a similar replacement.

Priced right. Easy setup. Good features. Very fast and good storage.

It lags a little, not due to Internet it is user friendly.

Good product, not for me though, normal window performance and problems and just feels cheaply made.