Customer Ratings & Reviews
- Model:
- 82N4004NUS
- SKU:
- 10922257
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.6 out of 5 stars
to a friend
Total piece of garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total piece of crap stopped working at exactly two months. BestBuy won't return my money.Never buying anything there again.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hello,
Thak you for sharing your feedback with us. We're sorry to hear that you ran into an issue. We strive to provide the best experience possible. We're disappointed and apologize that this wasn't the case for you, and we'd like to work with you to try to improve your experience.
We recommend contacting Lenovo Support at this number: 877-453-6686, to work with the Customer Care team for swift action as we look to resolve this matter for you and make things right.
Please don't hesitate to let us know what else we can do to improve your experience, as your satisfaction is important to us.
Best regards,
Lenovo
great price it was on sale
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i did not open the laptop i got my old one fixed and did not need it, but for the price it was a great deal
I would recommend this to a friendChromebook Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slower than my Dell laptop. It should work for what is needed, but we will see. Okay for the price.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey, Floogieann, thank you for choosing Lenovo! We are glad to hear that your IdeaPad 3i Chromebook is sufficient for your needs, and we appreciate you taking the time to share your perspective with us.
Laptop for students
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop for students for doing basic homework’s and email stuff
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi, thank you for choosing Lenovo! We are glad to hear that your IdeaPad 3i Chromebook has been good for your use, and we appreciate you taking the time to share your experience with us.
Chime books
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not get my refund for the defective mouse. I bought 3 of These computers
I would recommend this to a friendNo
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better for a kid not for adults. Wouldn’t buy disappointed
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey, James. We're sorry to hear that your IdeaPad 3i Chromebook seems to be a miss for you. If we can help improve your experience from the technical side, please feel free to contact Lenovo Support for assistance. We appreciate your time taken to share your feedback.
damage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My pc was damage when shipped not by best buy it was damage in shipping
No, I would not recommend this to a friendNah
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for college and this thing is so slow. I want to snap it in half and throw it out of my window. If I have an assignment to do I go to the computer lab cause I could try typing a 1 paragraph essay and it will enter one letter per 10 seconds I swear to God.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey MonicaG, we are sorry to hear that you're having performance issues with your Chromebook. To try to remedy this, first, please look for any applicable updates in the “About ChromeOS” tab in system settings. After applying these updates, should your issue persist, we recommend trying to complete a powerwash or factory reset to see if this resolves the issue. To complete a reset, here is a link to a Google Support page that details how to reset a Chromebook: https://support.google.com/chromebook/answer/183084?hl=en. After these steps, if this doesn’t resolve things, we recommend reaching out to Lenovo Support at this number: 800-426-7378, and providing a representative with details of your issue, so that they may help by providing a solution for you. We appreciate you taking the time to share your experience and feedback with us.
Slow download
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this because it wouldn’t download the updates.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi, Cavvimom. We're sorry to hear that you ran into an issue with your Chromebook, leading to you returning it. In the future, should you encounter a problem with our product, please reach out to us, as we're happy to help. We appreciate you taking the time to share your perspective with us.
Screen glitch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this device for about a month now and its sole purpose is for work. While using about a week ago the screen completely glitched out and will not recalibrate itself. Not my best purchase
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey ChristopherF, we're sorry to hear that you ran into this issue with your Chromebook. To try to resolve this, try doing a hardware reset (visit the following link to learn how to do so: https://support.google.com/chromebook/answer/3227606?hl=en&sjid=11168473644130281663-NA), which reboots the embedded controller that manages your touchpad. If this doesn't resolve your issue, you may need to factory reset your Chromebook, which you can learn more about towards the bottom of the webpage tied to the previously embedded link. Thank you for taking the time to share your feedback with us.
Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item because the sales person did not give me correct information about the product. I missed the sale that was going on and was not offered a sale price to purchase another one. I purchased a Chromebook from Amazon instead.
I would recommend this to a friendDo not purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been contacting BestBuy for months. I ordered this computer around Christmas as a present for someone and it never arrived! Best Buy has yet to contact me or resolve the issue. I buy from the store all the time and order online as well and never had this issue. I would’ve rated 4-5 stars if they were at least willing to do reshipment or refund but not even a response email!
No, I would not recommend this to a friendPoor Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer is very slow would not buy again! NO WAY DON'T BUY NEVER
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi ThomasB,
Thank you for sharing your feedback with us. We are sorry to hear that your IdeaPad 3i Chromebook has fallen short of your performance expectations. We wish to provide the best experience possible, so if you'd like to, we want to work with you to try to improve your experience with your Chromebook where possible.
To start, for context, this Lenovo IdeaPad 3i Chromebook is an entry level system with an Intel Celeron processor paired with 4GB of RAM and 64GB eMMC. This laptop is best designed for users who are interested in light internet browsing and using lightweight applications available through the Google Store. If you are experiencing performance issues while using the laptop under these conditions, we would like to work with you to ensure your system is running optimally.
To try to ensure your system is running optimally, when do you experiencing slower speeds? Is it while using web-based apps such as Zoom? If so, then we recommend ensuring your device is being used in an area with strong Wi-Fi signal and reliable bandwidth. You can see your signal strength in your system tray located at the bottom-right of your screen. We also recommend downloading and applying all updates to ensure your system is using the newest version of your software. To run updates, start by launching the Settings app then selecting the “About ChromeOS” tab on the left-hand side of the screen, you should then select the “Check for update” button on the right-hand side.
We hope the steps listed above help address some of your issues. Please reach out to us through the Q & A section on the product page if the issues persist or if you would like additional assistance, as your satisfaction is important to us.
Best regards,
Lenovo
Extremely disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I could review this product. I offered it on June 18th. Today is July 18th and still haven’t received it. Everyday the delivery date changes. I would never have ordered it had o known it would not come!!!!!
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey ChedvaD,
Thank you for sharing your feedback. We are sorry to hear that you are experiencing this issue. We recommend working with Best Buy Customer Service to start a discussion regarding this.
Please feel free to reach out to us via the Q& A section of this product page should you have any questions or need assistance.
Best regards,
Lenovo
DO NOT BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT I REPEAT DO NOT BUY!!! I bought one December 5,2024 and when I got December 7th I cut it on and it was in recovery mode saying I needed a usb and another laptop to finish the recovery mode which I don’t which was the purpose of buying the laptop anyways and then everytime I went to their live chat as soon as I explained to them the problem the chat would end.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi, CordarrylR. We're sorry to hear that you encountered this issue with your Chromebook and that your support experience was poor. We are investigating your situation further to make the necessary changes. We appreciate you taking the time to share your feedback with us, and if you're still willing and have your Chromebook, you can contact Lenovo Support directly here: 800-426-7378.
Get what you pay for
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price you get what you pay for/ its for basic use only
No, I would not recommend this to a friendMore Mobile than PC
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it 2 days ago soley for art. Turns out it doesnt support the application I use ( Clip Studio Paint) since the Chromebook is more a mobile than PC device. To make it worse this Chromebook was not capatible with Clip Studio Paint in the playstore. Welp gotta return it -_- Ps:only used for 10mins, no issues
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey CameronV,
We are sorry to hear that your IdeaPad 3i Chromebook was not a good fit for you, leading to you returning it. We hope that you find the right device for you, and we appreciate you taking the time to share your perspective with us.
Slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even for a cheap computer it doesnt run good. Its slow, lags and it barely more than a checkingn email device
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi JAP1, we are sorry to hear that you're having issues with your Chromebook. To try to remedy this, first, please look for any applicable updates in the “About ChromeOS” tab in system settings. After applying these updates, should your issue persist, we recommend trying to complete a powerwash or factory reset to see if this resolves the issue. To complete a reset, here is a link to a Google Support page that details how to reset a Chromebook: https://support.google.com/chromebook/answer/183084?hl=en. After these steps, if this doesn’t resolve things, we recommend reaching out to Lenovo Support at this number: 800-426-7378, and providing a representative with details of your issue, so that they may help by providing a solution for you. We appreciate you taking the time to share your experience and feedback with us.
Not for students
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Want able to get Microsoft office to do school work
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey CharleneR, you can access your Microsoft 365 applications and content via the Chrome browser or download the Office apps as PWAs (progressive web app). Here is a link to an article (copy and paste the web address in parenthesis) that details how that process works: (https://support.microsoft.com/en-gb/office/how-to-access-microsoft-office-on-a-chromebook-32f14a23-2c1a-4579-b973-d4b1d78561ad#:~:text=Open%20the%20browser%20on%20your,with%20your%20Microsoft%20365%20subscription.) Let us know if this helps!
Worst
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop was very laggy it broke after it hit 2w
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey WodE,
Thank you for sharing your feedback with us. We are sorry to hear that you had trouble with your IdeaPad 3i Chromebook. We apologize for the frustration and inconvenience that this may have caused you.
We wish to provide the best experience possible and we appreciate your comments, as we will investigate the matter to make the necessary improvements.
We hope that you choose our products again in the future, and that you feel free to reach out us with any questions or request that you may have, as your satisfaction is important to us.
Best regards,
Lenovo