Customer Ratings & Reviews

Hi, Elm2345. We're sorry to hear that you ran into issues with your Chromebook, leading to you returning it. We understand your decision, and in the future, should you run into an issue with our product, Lenovo Support is there to help resolve this problem with you. We appreciate you trying our product, and we thank you for taking the time to share your experience and feedback with us.

Hey, AliciaP. We are sorry to hear that you are having trouble with your Chromebook. To try to remedy this, first, please look for any applicable updates in the “About ChromeOS” tab in system settings. After applying these updates, should your issue persist, we recommend trying to complete a powerwash or factory reset to see if this resolves the issue. To complete a reset, here is a link to a Google Support page that details how to reset a Chromebook: https://support.google.com/chromebook/answer/183084?hl=en. After these steps, if this doesn’t resolve things, we recommend reaching out to Lenovo Support here: 800-426-7378, and providing a representative with details of your issue, so that they may help by providing a solution for you.

Hi, ScotD. We are sorry to hear that you have experienced an issue with your Chromebook. To try to remedy this, first, look for any applicable updates in the “About ChromeOS” tab in system settings. After applying these updates, should your issue persist, we recommend trying to complete a powerwash or factory reset to see if this resolves the issue. To complete a reset, here is a link to a Google Support page that details how to reset a Chromebook: https://support.google.com/chromebook/answer/183084?hl=en. After these steps, if this doesn’t resolve things, we then recommend reaching out to Lenovo Support at this number: 800-426-7378, and providing a representative with details of your issue, so that they may help by providing a solution for you. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others.

Hi, NNESSB. We are sorry to hear that you are experiencing issues with your Duet 3 Chromebook. To try to resolve this, we recommend reaching out to Lenovo Tech Support for Chromebooks at this number: 800-426-7378, and providing a representative with details of your issue, so that they may help by providing a solution for you. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others.

Hello, Vivian, we are sorry to hear that you encountered an issue with your Duet 3 Chromebook. In advance, this is a lengthy response, however we want to give you and other readers of this response as much information as possible to help ensure your issue is resolved should you encounter something similar in the future. If you are still experiencing this issue, first, we recommend doing a reset on the device. Pushing the power button, or rebooting, does not remove the trickle charge that keeps the embedded controller (EC) running. A hard reset drops all power to the EC, so when the power comes back on it goes through a reinitialization. Since the EC controls the keyboard, touchpad, battery, and all other on-board peripherals, performing this it can potentially fix a wide range of problems. The procedure is detailed on this web page: https://support.google.com/chromebook/answer/3227606?hl=en . Some devices require specific steps, but most newer devices only require a simple keyboard sequence: First turn off your Chromebook completely (do not just close the lid). Next, hold down the Refresh keyboard icon key and then press and hold the Power button. Hold both down for 10 seconds. Release the Refresh key and then the Power button and your Chromebook will restart. If it does not start, press Power again. If your issues persist after this, we recommend reaching out to Lenovo Tech Support for Chromebooks at this number: 800-426-7378.

Thank you for choosing the Lenovo Duet 3 Chromebook! We are pleased to hear that the features and performance of this Duet 3 meets your needs so well.

Hi there, we're sorry to hear that you're having this problem with your Duet 3 Chromebook. To try to resolve this, we recommend contacting Lenovo Support for assistance. Thank you for taking the time to share this feedback with us.