Customer Ratings & Reviews
- Model:
- 82QS001HUS
- SKU:
- 10459127
Rating by feature
- Battery Life
Rating 4.7 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.7 out of 5 stars
to a friend
Excellent laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent graphics, it’s easy to use it and handle in the bag
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey RobelD,
Thank you for choosing Lenovo and for sharing your feedback with us!
We are glad to hear that your Duet 5 Chromebook has been excellent for you.
Please feel free to reach out to us should you have any questions.
Best,
Lenovo
Worst experience with Lenovo Depot
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the chromebook for my son's birthday in May. The graphics and speed are terrific. However, 2 months later in July, the Chromebook would stop charging and charging indicator would not light up when plugged in. I sent it to Lenovo. They fixed it and sent it back in two weeks. Yet, it happened again a week later. I sent it back to Lenovo for repair on 8/13. I received it back on 8/29 and they claimed that it was repaired. But it was not! I sent it back to Lenovo again on 8/30 for repair... As of 9/9/23, I was checking the repair status online. It's stating "customer induced damage.". I am feeling furious and very disappointed at this company!
No, I would not recommend this to a friendNot recommended.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This device feels heavy and clumsy. You have to laid down on a table, can't use it on your lap. The display is low resolution so the text doesn't look sharp. There is an issue with the display colors while watching Netflix, YouTube or editing photos. If you move the cursor the colors return to normal, but once the cursor disappeared, the display become overly saturated with an emphasis on the color reds. The machine feels really slow and sluggish at this point. It comes with a very nice keyboard that feels good to type but it is not backlit. In conclusion I do not recommend this machine.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey IronBunny,
Thank you for sharing your feedback with us. We're sorry to hear that you're having this problem with your Duet 5 Chromebook. We apologize for any inconvenience that this may be causing you, and we'd like to work with to address these pain points.
To address the screen resolution, by default for scaling the display is set at a lower resolution. Should you wish for the display to appear sharper, please adjust the resolution under display settings in ChromeOS settings.
Regarding the coloring and sluggish performance issues, try to resolve this, please attempt a hardware reset on your Chromebook (visit the following link to learn how to do so: https://support.google.com/chromebook/answer/3227606?hl=en&sjid=11168473644130281663-NA), which reboots the embedded controller that manages various system components, which may resolve the issue.
If this doesn't resolve your issue, you may need to factory reset your Chromebook, which you can learn more about towards the bottom of the webpage tied to the previously embedded link. So long as your Chromebook is backed up and the data is tied to the same Google account you used to setup your Chromebook, you can restore your system from a backup point to prevent you having to go through the full setup process again or having to make setting adjustments and customizations again.
If after these steps are followed, your issues persist, in-depth troubleshooting will be necessary to fix the problem. We recommend contacting Lenovo Support here: 877-453-6686, for further assistance.
Please update us when you can regarding this.
Best regards,
Lenovo
Chromebook
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, great product, highly recommended, matches what I was looking for
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Thank you for choosing the Lenovo Chromebook Duet 5. We are pleased to hear that the features and performance of the Chromebook Duet 5 meets your computing needs so well.
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great price Good size and very easy to use Love it
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Thank you for choosing the Lenovo IdeaPad Duet 5 Chromebook. We are pleased to hear that the value, ease of use, features and performance of the IdeaPad Duet 5 Chromebook meets your computing needs so well.
Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for size not to bulky perfect for my daughters homeschool
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Thank you for choosing the Lenovo Chromebook Duet 5 for your daughter. We are pleased to hear that the Chromebook Duet 5 meets your daughter's computing needs so well.
Great screen, meh performance
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like this tablet, especially with the screen. I stream a lot and media consumption on this tablet was unfortunately not great. The AMOLED screen was beautiful but noticeably pixelated and not sharp. The interface lagged and was not as responsive as I would have liked.
I would recommend this to a friendGreat Chromebook!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Chromebook! Easy to get started…just what I needed.
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Thank you for choosing the Lenovo IdeaPad Duet 5 Chromebook. We are pleased to hear that the easy setup and performance of the IdeaPad Duet 5 Chromebook meets your computing needs so well.
Lenovo Duet 5 revies
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice screen, buggy touchpad, froze up 5 times recently.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi, AlanT. We're sorry to hear that you're having trouble with your Duet 5 Chromebook. To try to remedy this, first, please look for any applicable updates in the “About ChromeOS” tab in system settings. After applying these updates, should your issue persist, we recommend trying to complete a powerwash or factory reset to see if this resolves the issue. To complete a reset, here is a link to a Google Support page that details how to reset a Chromebook: https://support.google.com/chromebook/answer/183084?hl=en. After these steps, if this doesn’t resolve things, we recommend reaching out to Lenovo Tech here: 800-426-7378, for further assistance. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others.
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is no aperture for a sim card or disc. The touch screen is not always responsive. It is difficult to open unless you have longer fingernails. There was no salesman to help me in Vacaville. I was talked into buying a membership which covers costs of repair (instead of purchasing the insurance.) When I read the fine print I found that as soon as you cancel membership, you lose that insurance even though you have paid a year's worth already. Duplicite policy. Just buy the protection plan instead of membership
No, I would not recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device prece and quality ligth and perfect for use at home or school
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi Jar95, thanks for choosing Lenovo!
We are happy to hear that your Duet 5 Chromebook has been great for you, and we appreciate you taking the time to share this with us.
Struggle with functions
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This size is good, but it is very heavy... Also, have had difficulty paring ear pods...have no idea which model this is nor where to find that info for more information. Wish this was easier to use.
No, I would not recommend this to a friendNice!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my son and its great he loves it.
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Thank you for choosing the Lenovo IdeaPad Duet 5 Chromebook for your son. We are pleased to hear that the IdeaPad Duet 5 Chromebook is working out so well for your son.
Computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome computer. Love it. Perfect size all around.
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Thank you for choosing the Lenovo IdeaPad Duet 5 Chromebook. We are pleased to hear that the IdeaPad Duet 5 Chromebook is working out so well for you.
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice work well.. great for kids home work……….
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Thank you for choosing the Lenovo IdeaPad Duet 5 Chromebook for your children. We are pleased to hear that the IdeaPad Duet 5 Chromebook is working out so well.
.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really solid tablet/2 in 1 for the price, easy to use
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Thank you for choosing the Lenovo IdeaPad Duet 5 Chromebook. We are pleased to hear that the value, ease of use, features and performance of the IdeaPad Duet 5 Chromebook meets your computing needs so well.
Bang for your buck.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Chromebook! Does everything and more, very good for the price.
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Thank you for choosing the Lenovo Chromebook Duet 5. We are pleased to hear that the value and performance of the Chromebook Duet 5 meets your computing needs so well.
Nice Android Chromebook.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice 2in1 chromebook. Great display and long battery life.
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Thank you for choosing the Lenovo Chromebook Duet with OLED Touch Screen Tablet. We are very happy to see that the specifications and features of the Lenovo Chromebook Duet with OLED Touch Screen Tablet meet your computing needs so well.
Speedy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great speed. Also great service. I am a Best Bur fan.
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Thank you for choosing the Lenovo Chromebook Duet 5. We are pleased to hear that the performance of the Chromebook Duet 5 meets your computing needs so well.
Awesome addition
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great 2 and 1 for it's price. Lenovo is stepping up their game against Apple Samsung and Google. So far I had a positive experience with the specs and it's android experience. I'm interested with the extreme tab and see what has to offer.
I would recommend this to a friend